Questions are frequently asked on the official forums that only receive a response saying that it's an issue that needs to be reported to a GM in-game rather than on the forums. Well, now people have a place to ask such questions on the forums, where everyone can see them - the customer service forum. The forum is frequented by Blizzard GMs and is littered with official Blizzard responses. There are already some helpful sticky posts here - one listing solutions to common problems and another displaying this week's most common issues. Technical issues should still posted about in the technical support forum (or the Mac technical support forum) and the bug report forum remains the best place to report specific bugs, but the customer service forum provides a place to discuss in-game issues that are not technical in nature.