In a recent PotBS devlog, Misha talks about customer service and gives players an update to the source of, or solution to, their troubles. Backlogs, angry pirates shooting cannons, and parrot droppings are major problems, but that is not stopping the team from getting down to business. They have setup a new tier system to get problems solved, offer more foreign language options, and are working on improving their research techniques. There is also a handy PotBS support page with FAQs and solutions to common problems. So if you find yourself all alone on some sandy beach with no rum and no way home, the folks at PotBS want you to know they are launching the rescue party and will arrive shortly.