Even more surprising was a dismissive response by Game Master Issuntril that basically said, "they're gone, sorry for the inconvenience." Naturally, there was an uproar over at the forums over this as the free levels are one of the most appealing benefits of the program (no, it's not the Zebra, really). Subsequent responses from other GMs were more sympathetic and advised a wait-and-see attitude stating that Blizzard was aware of the problem and were looking into solutions on how to fix it. Hopefully this problem gets resolved. While it's understandable that intangibles such as free levels might be harder to restore, these are arguably as important as gear. Considering how swiftly Blizzard hotfixed the issue with pets and mounts (not the selling part yet, unfortunately), there's hope for a resolution yet.