AT&T suspends Quickfire sales amid 'performance' problems
It's funny that AT&T would leave the low-cost Quickfire hanging out to dry for this long before pulling it from shelves, but then again, the exact same thing happened with the Glyde over on Verizon a few months back, so we're not surprised. It seems the carrier's would-be Sidekick killer "is not meeting AT&T's minimum performance expectations" -- whatever that means -- and sales reps have been asked to pull all three colors from sale immediately. Customers demanding exchanges are to be offered substitutions, so for the short term, it looks like there may not be a good way to get your Quickfire fix from AT&T directly -- only question is, how long will it be out of commission, and will it matter with a sequel already in the works? Follow the break for the full email!
[Thanks, anonymous tipster]
Product Advisory: PCD Quickfire GTX75 Stop Ship / Stop Sell
START AND END DATE: February 22, 2009
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OVERVIEW: AT&T has received reports that the Quickfire GTX75 is not meeting AT&T's minimum performance expectations and all sales should be immediately suspended.
The affected SKUs are:
· 64941 Quickfire Silver
· 64940 Quickfire Orange
· 64942 Quickfire Green
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CRITICAL, MUST KNOW/MUST DO:
Customer / Embedded Base: Standard under 30 day and over 30 day return and exchange policies apply. Customers requiring an exchange should be offered a comparable substitution.
Existing Product: Stop shipping and stop selling all existing inventory of the Quickfire GTX75.
New Product: TBD
Distribution Center: Stop shipping and quarantine all existing inventory.
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CHANNEL INSTRUCTIONS: All Channels should stop selling the Quickfire GTX75 immediately and quarantine all existing inventory pending additional updates. This quarantine includes demo units. Do not return unsold inventory to the AT&T Returns Center until instruction is provided.
Dealer: Stop selling the Quickfire GTX75 immediately and quarantine all existing inventory.
Customer Returns and Exchanges: Standard under 30 day and over 30 day return and exchange policies apply. Customers requiring an exchange should be offered a comparable substitution.
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TRAINING
Please read the entire Product Advisory to ensure a proper understanding of the issue.
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ACCOUNTABILITY/RESPONSIBILITY:
Distribution Centers: Stop shipping and quarantine all existing inventory.
Channels/Markets: All Direct Channels and the Dealer Channel should stop selling the Quickfire GTX75 immediately and quarantine all existing inventory, pending additional updates.
Returns Processing Center: Adhere to Standard Returns Processes.
