A few months ago, Blizzard opened a Twitter account
for its U.S. customer support team. Though it seems to mostly be used to retweet accolades for support staff and keep followers abreast of ticket queue times, there are also helpful links to hot CS topics and support-related announcements mixed in there.
Now, players in Europe can take advantage of the same service with the Blizzard EU CS Twitter account
. Between the official Warcraft
Twitter account and the new Game Guide
/community site, it's good to see Blizzard finally embracing social networking and web 2.0.