- Gorgeous design
- Surprisingly good camera
- Slick Stage UI
- Camera affected by lens cover, cluttered UI
- Can't charge a drained battery from wall socket
- Backup utility not reliable
It's hard to deny that Dell's come a long way with the styling of its mobile devices, evolving from the cheap-looking Axim Windows Mobile PDAs (although the X50 series received much love from the community) to the now eye-catching Venue duo. Like the Streak, we've had people inquiring us about or at least eyeing at our Venue -- we're guessing it's mostly to do with the rounded chrome sides contrasting the black body, and the vibrant 4.1-inch AMOLED screen certainly helps as well despite its low visibility under strong daylight. Upon closer inspection, you'll also notice the subtly curved "Shear Design" Gorilla Glass -- which is also featured on the Venue Pro -- that covers practically the entire face of the phone, thus contributing towards the Venue's premium look no matter what angle you look at it from. Funnily enough, Dell didn't place much emphasis on the Shear Design's ergonomic benefits, but some of us feel that the curvature makes our thumb-swiping gesture slightly more comfortable. Maybe it's just us.
On a related note, the Venue's rounded sides and curved back also provide better grip, although there have been a few occasions when our naughty fingertips slipped around the back far enough to interfere with our touch input, especially when we're lying in bed. Looking back at our other phones for a sanity check, we realised that their sharper edges along the screen are actually pretty effective at stopping our fingertips from accidentally touching the screen; whereas the Venue lacks such "feature" to warn our fingers. Ah well, guess we have to sacrifice a little for the looks.
Going back to the glass: despite our careful handling and short ownership so far, our Venue's screen has somehow managed to accumulate a couple of light scratches. It sure was a surprise given the Gorilla Glass' impressive performance in our previous torture test -- perhaps our travel through the different climates of Hong Kong, Las Vegas and London made the material more vulnerable. We've written to Corning to see whether this is a possibility, so watch this space for an update.
Of course, we haven't forgotten about one of the most important aspects of a phone: audio quality. We have no complaints about the earpiece's performance, and noise suppression isn't bad even in a noisy environment -- it takes just one or two seconds to adjust to your voice. The loudspeaker, on the other hand, gently muddles phone calls from the other end of the line, and distortion is already apparent when playing music at around 70 percent volume (and this is only Diana Krall, not heavy metal). Even the Venue's headphone mode isn't perfect -- we get a small amount of static noise when our earphones are plugged in; whereas our other phones produce a much cleaner audio through the same buds. Audiophiles need not apply here.
Update: Five days after our review was published, we noticed that something's wrong with our Venue's GPS performance -- sometimes 3G data connection just dies when we attempt to use Foursquare or Google Maps, thus forcing us to manually re-enable the connection in settings. We thought it was a one-off when we first spotted this before we posted this article, but that doesn't seem to be the case. Hopefully this is an isolated case.
Even though superficially the Venue's OS is identical to the one on the Streak, we noticed that the former has no landscape mode for the homescreens. Ironically, this is quite the opposite of the portrait-less problem we had on the Streak before 2.2. But on the bright side, the overall UI has been pretty smooth for us, and perhaps that's why Dell's decided to disable homescreen rotation -- we did notice that there was a two to three-second delay between rotation on the Streak. As for benchmark performance, we got about 33 FLOPS on Linpack, 30fps on Neocore, and a humble score between 801 and 827 on Quadrant which is just behind the Galaxy S. Nothing outstanding, but nothing bad, either.
Another niggle we have is the lens cover on the battery door. It doesn't cause any problem in well-lit places, but at night, we noticed that the cover is prone to adding haze and reflections to our images, so be warned. A far more serious but less intermittent problem lies in the camcorder mode -- you'll notice that the night time clip in our sample video below suffers from two glitches early on, followed by audio and video going slightly out of sync. But since then we haven't been able to replicate this bug. Otherwise, video quality isn't bad, although it could do with a little bump in frame rate.
All in all, Dell's delivered a solid phone that comes in nice package, as well as a form factor that's no doubt more tolerable for the average joe. For what it's worth, the Venue is certainly a very attractive deal (in Hong Kong, at least), especially with its relatively new OS, slick UI, and a surprisingly good camera. If Dell gets around to tweaking the charging issue, audio quality, camera app, and camcorder performance, then the Venue would pretty much be the must-have phone. Well, except we all know that it probably won't get its 2.3 update until a gazillion months later. Anyway, it'd be good enough if Dell can amend some of these bugs before the Venue lands in other countries, if ever.