Noonan explains the way that he and his team look at bug reports relating to their department. Sometimes, the only thing that needs to be changed is a simple typo; other times, the dialogue of an entire quest chain will need to be rewritten from the start. But that doesn't negate the joy of filling in a story and creating a world, from the major quests down to the item names. If you have an interest in TERA's writing, game writing in general, or both, Noonan has some interesting insights to share.
[Thanks to Mike for the tip!]