"For every game we release we provide a money-back guarantee: if we can't get the game working on the customer's computer with the help of our support team, we return the money," Longino explained. "The architecture of Linux with many common distros, each of them updating fairly often, makes it incredibly challenging for any digital distribution company to be able to properly test the game in question, and then provide support for the release--all of which our users are accustomed to."
PR Representative Piotr Szczesniak added that GOG's previous investigation into supporting Mint, Debian and Google's Chrome OS suggested the hypothetical revenue would not account for the potential amount of work involved with rebuilding games for every major OS update.
Despite noting that there's "no way that the economics of Linux support make sense for us," Szczesniak also stated that GOG is "investigating how to do this for a variety of issues beyond Linux support, so don't give up hope. Just don't expect it tomorrow, either."