downtime

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  • WAR weathers difficult weekend, compensates players

    by 
    Justin Olivetti
    Justin Olivetti
    02.25.2013

    Warhammer Online certainly has seen better weekends than this past one. Because of a nasty bug that caused immense amounts of lag spikes and zone crashes, Mythic was forced to take WAR's servers down while the team worked to isolate and fix the problem. The good news is that the issue has been fixed via a new build and the studio is working on a "compensation package" for those affected. The goodie package includes 10 days of game time, a golden writ, a seven-day XP and RP booster, a special title, and 10 lesser bone wards. The team is still checking some details in regard to the compensation period but will be letting players know when and for whom this package will be available.

  • Turbine gives bonuses to welcome back players

    by 
    Justin Olivetti
    Justin Olivetti
    02.19.2013

    It goes without saying that many Turbine players were disheartened by last week's excessive downtime. To make it up to the players, the studio announced that it's turning on the happy bonus switch in some of its games as a way to welcome fans back. Lord of the Rings Online players will get 100% more XP per monster kill and an increased drop rate for lootboxes until February 26th. These bonuses come on top of the 250 Turbine Points that will be given to established players as compensation for the downtime. Dungeons and Dragons Online players will see +2 quality loot in chests and receive +25% Heroic and Epic XP. These bonuses last through February 20th.

  • The Daily Grind: Does major downtime impact your opinion of a game?

    by 
    Eliot Lefebvre
    Eliot Lefebvre
    02.16.2013

    If you haven't noticed, Lord of the Rings Online has been offline for a while. Like, a long while. It's the sort of thing that can produce a lot of ill-will from players despite the fact that technically the game itself hasn't changed in the slightest. The fact that the game has been down solely to address back-end issues is irrelevant -- players can have long memories and can be quite bitter about not being able to play their favorite games. Back when World of Warcraft first launched, many players were equally angry about the game's long periods of unexpected maintenance. Obviously it didn't have a long-term effect on the game's overall popularity, but it was an early blow to the game's population. So do extended downtimes impact your opinion of a game, or do you understand that it's a real possibility in any genre with so many moving technical parts? Every morning, the Massively bloggers probe the minds of their readers with deep, thought-provoking questions about that most serious of topics: massively online gaming. We crave your opinions, so grab your caffeinated beverage of choice and chime in on today's Daily Grind!

  • Turbine's servers down 34 hours and counting, studio comps players

    by 
    Justin Olivetti
    Justin Olivetti
    02.15.2013

    A period of global maintenance for Turbine's servers is now pushing well into its second day of downtime for all of the studio's games. Dungeons and Dragons Online, Lord of the Rings Online, and both Asheron's Call titles have been offline since 6:00 a.m. on February 14th. The servers were scheduled to be brought back online after 24 hours, but as of the time of this writing, they are still down as the studio works on issues that "cropped up during the night." The downtime was to overhaul the billing system and other back-end projects. LotRO CM Sapience posted this update at 4:20 p.m. EST: "We are working to resolve ongoing issues with our system maintenance. At this time we do not have a specific estimate for when the game servers will be available. Our goal is to make the games available as soon as possible. However we would like to advise players that the service may continue to be unavailable this evening. We will continue to provide updates as we have them. "As a thank you for your understanding and patience during this downtime, all Premium and VIP players who have logged into their account in the past 30 days (as of 6:00 a.m. EST on 2/14/2013) will receive 250 Turbine points. In addition, all VIP players who have logged in during the same period will have their accounts credited one day of VIP time for each day of downtime, plus one additional day. All points and additional time will be granted automatically as soon as our regular service is restored and stable."

  • PSA: Emergency Nintendo Network maintenance Jan. 28 and 29

    by 
    Jordan Mallory
    Jordan Mallory
    01.26.2013

    Various Nintendo services, as well as a small handful of specific games, may experience issues of varying frequency and severity from 3 p.m. Eastern on Monday, January 28 through 8 p.m. Eastern on Tuesday, January 29, as Nintendo will be conducting emergency network maintenance.The full maintenance schedule, which can be found here, includes work on Wii, Wii U, DS and 3DS eShops, as well as matchmaking for Warriors Orochi 3 Hyper and network services for Pokemon Black & White and Pokemon Black & White 2. We're not tremendously sure what kind of emergency can be caused by Pokemon networking issues, but we assume someone left a Voltorb in the server room and things went south.

  • Netflix clues viewers in on Christmas Eve service outage

    by 
    Zach Honig
    Zach Honig
    12.31.2012

    Still wondering what the heck happened with Netflix on Christmas Eve? Cloud architect Adrian Cockroft has returned to fill in the details with an official blog post. As we already knew, Amazon Web Services was to blame for the issue -- the company issued an apology earlier today -- with the Elastic Load Balancer (ELB) service causing the outage. The interruption began at 3:30PM ET on December 24th, though some users had normal service until later that evening, at which point many TV-connected devices in the US, Canada and Latin America were affected. Notably, customers in the UK, Ireland and Nordic countries did not experience issues. Netflix uses hundreds of ELBs, but only "a handful" failed -- devices using these specific ELBs, including game consoles, were unable to access the server. While the Elastic Load Balancers serving Mac and PC streaming were unaffected, those users experienced latency issues, and may have needed to reload a stream. Cockroft explains that at 1:30AM ET on Christmas Day, the ELBs were restored by AWS, and most users were reportedly up and running at that point, though some still experienced downtime throughout the morning. Ultimately, Netflix plans to improve redundancy, which will be costly and could take some time to accomplish. For now, let's hope that AWS manages to avoid future failures. You'll find Netflix's full explanation at the source link below.

  • Battle Dungeon goes offline due to piracy

    by 
    Mike Schramm
    Mike Schramm
    12.04.2012

    Battle Dungeon is a tactical strategy multiplayer game for iOS that arrived on the App Store about a week ago, but it's no longer there. The developer announced on its website that it has pulled the game from the store due to piracy. The US$4.99 game (also supported by in-app purchases) experienced so many online players playing pirated copies that the developer, Hunted Cow, says that it couldn't keep the crowded servers running with the money coming in, and had to pull the plug. They're offering refunds to anyone who bought the game outright, and money back for any in-app purchases. TUAW checked in with the developers directly about this, and they told us that the team is considering its options right now. They say that "hopefully we'll be back in business very soon." The original website post said the game would be down "for the foreseeable future," but the devs now say to expect an announcement on what's next as soon as possible. We've heard about problems with app piracy before -- it's relatively easy for almost anyone to grab an app from the App Store, and then use widely available programs and exploits to share that app with people who haven't purchased it. That seems to be what's happened here. But fortunately for Hunted Cow, there are also a few ways to fight piracy (especially with a title that requires online play), so odds are that we'll see this game back up and running much more legitimately very soon. [via Touch Arcade]

  • PSA: PSN scheduled downtime hits Europe on Thursday

    by 
    Jessica Conditt
    Jessica Conditt
    07.25.2012

    PlayStation Network is scheduled for a bit of summer cleaning in Europe this week, and will be offline from Thursday, July 26 at 4 p.m. to Friday, July 27 at 8 p.m. BST. The downtime affects Great Britain, Ireland, Australia, New Zealand and the United Arab Emirates.Players in thee regions will be unable to access the PlayStation Store via the PS3, PSP or Vita, and the account management and registration pages will be down. To play online during the maintenance, sign into PSN before maintenance begins, though the aforementioned services will still be unavailable. Any trophies earned during the downtime will be added to profiles once PSN is back up and shiny.

  • Diablo 3's Battle.net down again; June 12 targeted for real-money auction house [update]

    by 
    Mike Schramm
    Mike Schramm
    05.29.2012

    Update: It appears the issues are coming to an end, at least for the moment. Diablo 3 servers are coming back online and some of auction house features have returned. The real-money auction house is still targeted for a June 12 release, according to an in-game message.Original Story: The toughest boss in Diablo 3 continues to be the game's dreaded 'Error' codes, as Blizzard's Battle.net service has gone down for the count again this afternoon after being down all morning for scheduled maintenance due to the release of Patch 1.0.2. Blizzard says that it is aware of the issue, and is "currently investigating the cause.""We're aware of an issue that is affecting our authentication servers, which result in failed or slow login attempts," a message in Diablo 3's 'Breaking News' module currently reads. Attempts to log into the game yield the message that servers are down for maintenance.Blizzard is also working on the Auction House as well - commodities sales have been down since last week, and the Auction House itself was down for a few extra hours today, past the planned maintenance. The real-money auction house has been delayed indefinitely, but the in-game notification for the feature noted a new target date of June 12, since last night.In the meantime, until the servers come back up, feel free to do exactly what a few select Joystiq editors are doing: Rocking back and forth in a corner, mumbling something about Belial being behind this treachery.

  • World of Warcraft and Battle.net web services currently down [Updated]

    by 
    Alex Ziebart
    Alex Ziebart
    05.18.2012

    For reasons unknown, World of Warcraft and Battle.net web services are all down for the count this morning. Social media speculation lays blame at the feet of Diablo III, but judging by my barbarian's continued ability to run roughshod over Azmodan's legions, that may not be the case -- the Diablo III service appears to be operating perfectly fine. Of course, the possibility remains that some aspect of Diablo III's current operations is placing excessive strain on other areas of Battle.net's infrastructure, and the targeted blame may yet be accurate. We have yet to see a statement from Blizzard on the downtime, but we will update you as soon as we do. Update: The game-side issue appears to be an issue with the login server. If you are already logged into World of Warcraft ... don't log off if you want to keep playing! Update #2: The Battle.net downtime appears to have been resolved.

  • Ubi's server migration closeouts extend beyond previously announced titles

    by 
    Jordan Mallory
    Jordan Mallory
    02.08.2012

    Ubisoft is in the middle of transferring all of its data from one server farm to another, and while we knew the process would render some games unplayable, it seems the migration has affected a wider swath of Ubisoft's catalogue than previously anticipated.Players are reporting issues with the PC version of Driver: San Francisco and with Anno 2070, according to a report by Eurogamer. Ubisoft, in addition to apologizing on its Twitter feed, is also working to correct the problem and has already found a preliminary solution for Anno 2070 players unable to get online. Ubisoft expects services to be fully restored by Thursday morning.

  • PSA: Ubisoft server migration means temporary offline time for some games

    by 
    Jordan Mallory
    Jordan Mallory
    02.03.2012

    Beginning February 7, Ubisoft will transition all of its data from one third-party server farm to another, and as a result online functionality in most Ubisoft titles will be disabled during that time. Some Ubisoft games won't be playable at all, but that list is rather short and will only affect Mac and PC gamers.Ubisoft's most recent triple-A titles will thankfully be unaffected: Anno 2070, Assassin's Creed: Revelations, Driver: San Francisco, and Just Dance 3 will all remain playable (both online and offline) during the transition. The OSX version of the original Assassin's Creed, however, will be completely unplayable, as will the OSX version of Splinter Cell: Conviction and the PC versions of Might and Magic: Heroes VI and Tom Clancy's HAWX 2.The online portions of all other Ubisoft games will be disabled during the transition, although offline modes should still function normally. Ubisoft has yet to provide an estimated completion date for the move, recommending instead that people follow its official Twitter account for updates. [REDMIRAGE via Shutterstock]

  • Tuesday Morning Post: Third time's the charm edition

    by 
    Daniel Whitcomb
    Daniel Whitcomb
    01.31.2012

    For the past few weeks, Blizzard's toyed with us just a bit. Monday night bought a posted announcement of extended downtime, only for the morning to feature naught but rolling restarts. As of this writing, we're once again starting with a 3 a.m. to 11 a.m. PST downtime announcement. Will it stick this time? I suppose by the time you read this, we'll know. Still, it's a win-win situation. If I'm right, I'm right. If Blizzard changes back to rolling restarts, we get to play the game again sooner. In the meantime, there's still stuff to read while the game's down. The biggest news we've gotten out of Blizzard thus far has been one of negatives: BlizzCon is gone, at least for this year. This means we'll have to party even harder in 2013, but what do we do in the meantime? For now, I suggest we catch up on reading. We've kept busy even with the dearth of news, offering guides and opinions you'll want to read. While you wait for the servers to come back up, why not read on? Our usual roundup of the best stuff from the past seven days awaits.

  • Tuesday Morning Post: Are we there yet?

    by 
    Daniel Whitcomb
    Daniel Whitcomb
    01.24.2012

    Happy Tuesday morning, everyone. The steady trickle of blue posts hinting at the possibility of maybe kind of sort of somewhat having some new news about Mists of Pandaria keep coming, but they also speak of a long time before we get something like an alpha test or any meaty updates. And so we are in something of a drought, and it looks like we'll be journeying toward Pandaria for some time yet. Of course, that's not say we've had no news at all. The Dragon Soul nerf news came down the pipe this week, for example, and as you might expect caused a whole lot of uproar. In addition, the Lunar Festival has started up for the year, and we have our usual achievement guide ready to guide you. We even have an interview with a guy who made 1 million gold and gave it all away. Realm maintenance this morning is a nice, extended 3 a.m. to 11 a.m. PST, so you'll have plenty of time to get caught up on everything. Read on for our usual roundup.

  • Tuesday Morning Post: Raids with friends edition

    by 
    Daniel Whitcomb
    Daniel Whitcomb
    01.10.2012

    Happy Tuesday morning, everyone. The big news of this week is probably patch 4.3.2, which is on the PTR. For the most part, it's bringing us minor balance changes and bug fixes, but there are a few big things in there, including a 64-bit client and the advent of raiding with your cross-realm friends. You still can't raid Dragon Soul with your friends from that PvP server you refuse to roll on, but you can at least do Raid Finder runs, as well as any classic raid your heart desires. Now you can sucker even more people into those legendary farming runs! With a new patch on test the servers and the last of the post-holiday doldrums more or less shaken off, you better believe there's plenty of good news and interesting stuff to read from the past week. Downtime this week is a series of rolling restarts at 10 a.m. PST, which of course gives you time for a nice mid-morning or early afternoon break to catch up on the news. Read on for the usual run-down.

  • Tuesday Morning Post: Good night, sweet corgi edition

    by 
    Daniel Whitcomb
    Daniel Whitcomb
    01.03.2012

    Happy Tuesday morning, everyone. This week has had its share of silence, for sure. I'm not sure if the folks at Blizzard's just enjoying the last bit of the holidays or secretly playing that other game, but either way, they didn't have much to say this week. That's not say there wasn't activity and stuff to discuss, not at all. The Darkmoon Faire's back in town, for one, and we've all been looking back at some of the best and worst stuff to come out of 2011. This is also the week we had to say goodbye to that freaking sweet corgi in the picture above. We can only pray Blizzard gives him back to us a pet some time in the future. If they do not, it shall surely go down in the annals of history as one of the greatest MMO tragedies of all time. Downtime this morning is a series of rolling restarts starting at 10 a.m. PST, so you should have time to dig in to all the retrospectives and guides we have ready for you. Read on for the usual roundup.

  • Tuesday Morning Post: Vacation's over edition

    by 
    Daniel Whitcomb
    Daniel Whitcomb
    12.27.2011

    Happy Tuesday morning, everyone! Hopefully everyone has successfully roused themselves from their holiday food comas and dug themselves out of piles of wrapping paper. For most of us, today probably marks a return to the good old-fashioned work grind, but hey. We still have a few more days of Winter Veil, and think of it this way: Now that the holidays are over, we can go back to focusing on the important stuff, like figuring out when Mists of Pandaria's going into beta. Downtime this morning is limited to a series of rolling restarts at 10 a.m. PST, but hey, you should still have time to get caught up on the news from the past few days. Don't let the holiday season fool you -- there was a lot of it. Read on to catch up.

  • Dawntide temporarily closes beta server

    by 
    Jef Reahard
    Jef Reahard
    12.20.2011

    Dawntide's beta server is officially closed for business. As we told you earlier this month, indie studio Working as Intended has decided to suspend the fantasy sandbox's open beta phase in order to focus on a large-scale gameworld revamp. WAI says that the servers will be offline "for a period of one to two months," and the company intends to keep players posted via weekly news updates and screenshots of the work in progress. Dawntide is a non-linear open-world title featuring skill-based advancement and a deep crafting system. You can check out our first impressions of the beta client via Some Assembly Required.

  • Tuesday Morning Post: On the first day of Winter Veil edition

    by 
    Daniel Whitcomb
    Daniel Whitcomb
    12.20.2011

    Happy Tuesday morning, everybody, and a very merry Winter Veil. Hopefully you've been celebrating, either by entering our 12 Days of Winter Veil contests or by going for in-game achievements. Then again, maybe you just don't care for that stuff and want to keep doing what you normally do -- and hey, that's cool too. No matter how you celebrate, you'll have to take a short break this morning as Blizzard applies rolling restarts to the servers starting at 10 a.m. PST. Don't worry though, we got lots of stuff for you to read while you wait. Read on after the break for our usual roundup of the last week's content, including some awesome Warcraft gift ideas for you last-minute shoppers.

  • Star Wars: The Old Republic goes dark in preparation for launch

    by 
    Justin Olivetti
    Justin Olivetti
    12.19.2011

    It's as if a million gamers cried out in... you know what? We've done that joke too many times, as has everyone else. We're officially declaring it off-limits for the remainder of this game's history. It's a trap, trust us. And you thought that intro smelled bad... on the outside! OK, it's all out of our system -- as is Star Wars: The Old Republic. As the game nears its official December 20th launch date, BioWare is bringing down both the servers and the website in preparation for the momentous event. From 7:00 p.m. until 12:01 a.m. EST, SWTOR will be inaccessible. BioWare says that as the game comes back online at midnight, the studio will be adding "a large number of new servers" to facilitate the influx of launch players. Even so, the studio predicts that queues on popular servers will be present and urges players to consider rolling characters on lesser-populated realms. Because of the recently instituted grace period, early access players have until 3:00 a.m. EST on December 22nd to register their product codes or be cut off from gameplay.