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Apple has implemented a slight, but significant change to the way it books Genius Bar appointments online. Now folks wishing to make such an appointment must have a working Apple ID and password. Previously, users could simply enter in basic identifiable information like their name and email addre...

1 year ago 0 Comments
September 12, 2013 at 3:30PM
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It's the TUAW Daily Update, your source for Apple news in a convenient audio format. You'll get all the top Apple stories of the day in three to five minutes for a quick review of what's happening in the Apple world. You can listen to today's Apple stories by clicking the inline player (requires Fl...

1 year ago 0 Comments
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You've got to love Chinese entrepreneurs. Today the Beijing Morning News reported on how scalpers are grabbing all of the Genius Bar appointments at Chinese Apple Stores, then selling those appointments on the black market. Getting an appointment at one of the crowded stores apparently costs abou...

1 year ago 0 Comments
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Consumer Reports has announced that Apple has come out on top again -- and bested its previous score -- in providing consumer tech support to its users. The company scored far higher than the other big companies for the elements that make for successful online and phone support: ease of contacti...

2 years ago 0 Comments
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The Apple Store of the future could feature not one, but two Genius bars for technical service support, says a report in ifoAppleStore. The Garden State Plaza store in Paramus, NJ is moving to a significantly bigger location and redesigned the store to include the company's first double-row Gen...

2 years ago 0 Comments
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It's the TUAW Daily Update, your source for Apple news in a convenient audio format. You'll get all the top Apple stories of the day in three to five minutes for a quick review of what's happening in the Apple world. You can listen to today's Apple stories by clicking the inline player (requi...

2 years ago 0 Comments
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Dear Aunt TUAW, The hard drive in my late 2006 black MacBook died this week. I purchased a new hard drive for it, used my OS X 10.6 install CD and then updated. I then went to the Mac App Store and found I can no longer download Lion, even with trying to hold the Option key down. What can I...

2 years ago 0 Comments
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It's the TUAW Daily Update, your source for Apple news in a convenient audio format. You'll get all the top Apple stories of the day in three to five minutes for a quick review of what's happening in the Apple world. You can listen to today's Apple stories by clicking the inline player (requi...

2 years ago 0 Comments
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IFO Apple Store has spotted a new trend in a few Apple Stores around the country: Apple is trying a new layout for the in-store Genius bar, turning it perpendicular to the store wall instead of running parallel along it. The new layout is designed to make things more accessible, and provide mor...

3 years ago 0 Comments
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Dear Aunt TUAW, My brother is getting one of those devilishly good lookin' new Retina MacBook Pro's. Should he order now and wait the 2-3 weeks? Or wait and see when it comes in stock at a local Apple Store? Your loving nephew, Jesse Dear Jesse, Do you need to customize your processor...

3 years ago 0 Comments
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Dear Aunt TUAW, So my wife's 11-inch MacBook Air went into an Apple Store to get its screen replaced because it cracked. It's got a core i5 1,6ghz processor in it... Or at least it did! We've just got it back home and I clicked on "About this Mac" out of habit and it's reported that it's got ...

3 years ago 0 Comments
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An AT&T concept store opening this weekend in the Chicago suburb of Arlington Heights aims to "differentiate the AT&T experience," according to AT&T retail president Paul Roth. Roth told AllThingsD that AT&T needs to do more to lure the shopper into its stores now that most mobi...

3 years ago 0 Comments
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So, you're in Shanghai, China with your fake MacBook Air when it suddenly stops working. What do you do? Make an appointment at the real Genius Bar for the Apple Store, Pudong in Shanghai and get help. Fortunately for the man who brought the "MacBook Air" into the store, the Geniuses behind t...

3 years ago 0 Comments
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An anonymous tipster who works at a Best Buy store let us know this morning that he was informed by his Apple rep that the Apple section of the computer department will be going through a transition sometime this spring to allow more products to be displayed. At the same time, the stores will get a ...

4 years ago 0 Comments
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Following the recent release of iPhone 4 several of you reported an issue with the proximity sensor running amok during your calls. Our poll results were dead even with 50.1% of readers seeing issues and 49.9% having no problems. At the time I considered myself in the all-clear category, but recent...

4 years ago 0 Comments
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I have been having problems making calls on my iPhone 4. Whether at home or on the road, my signal strength is simply awful. The only place that I seem to get five bars is the Apple Store itself. I visited the Genius Bar there tonight after Mike urged me to report my signal issues. So, I did. I c...

5 years ago 0 Comments
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Apple has nailed down the number three spot on BusinessWeek's fourth annual customer service awards, falling in right behind LL Bean and insurance company USAA, and way above companies like Amazon and Dell. The awards were based on survey results from a few different places, and Apple scored an A+ ...

5 years ago 0 Comments