Customer-service

10.07.14
RuneScape customer service helps 500K players in a year
10.07.14

RuneScape customer service helps 500K players in a year

To coincide with National Customer Service Week in the United Kingdom, RuneScape is preparing a ser...

By J. Olivetti,   10.07.14
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07.24.14
The Daily Grind: What MMO company has given you good customer service?
07.24.14

The Daily Grind: What MMO company has given you good customer service?

A couple of Lord of the Rings Online's Inn League deeds are broken, which is unfortunate because th...

By J. Reahard,   07.24.14
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06.12.14
ZeniMax reduces ESO customer support staff in Ireland
06.12.14

ZeniMax reduces ESO customer support staff in Ireland

The Connacht Tribune reported earlier this week that ZeniMax, which had established a customer serv...

By B. Royce,   06.12.14
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01.29.14
The Art of Wushu: Hacking and account security
01.29.14

The Art of Wushu: Hacking and account security

When people say they get hacked in online games, I always assume it's the user's fault. The one tim...

By Patrick Mackey,   01.29.14
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12.18.13
Tips for getting customer support live chat working smoothly
12.18.13

Tips for getting customer support live chat working smoothly

No one likes having to interrupt their game time to contact customer support, but doing an online c...

By Elizabeth Harper,   12.18.13
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12.04.13
RIFT shows off its customer service department
12.04.13

RIFT shows off its customer service department

What's it like working a day in customer service? Most of you probably don't have to speculate, sin...

By E. Lefebvre,   12.04.13
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08.30.13
Behind the scenes as a [REDACTED] Game Master
08.30.13

Behind the scenes as a [REDACTED] Game Master

Once upon a time, I worked as a game master for a very popular MMORPG. My duties were relatively si...

By M. Foster,   08.30.13
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08.24.13
The Mog Log: Error 3102, please try to read this FFXIV column at a later time
08.24.13

The Mog Log: Error 3102, please try to read this FFXIV column at a later time

I'm writing this column on Tuesday morning, with the last Final Fantasy XIV beta test a happy memor...

By E. Lefebvre,   08.24.13
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12.12.12
Live chat Customer Support Q&A this Thursday
12.12.12

Live chat Customer Support Q&A this Thursday

Ever had a burning question about the customer service side of World of Warcraft, or other Bliz...

By Anne Stickney,   12.12.12
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