customer service

Amazon won't have to offer a phone helpline in the European Union
The court ruled that Amazon can stick to online support.
By J. Fingas, 07.10.2019
Google's CallJoy is an AI phone operator for small businesses
It follows Google's automated reservation tool Duplex.
By K. Holt, 05.01.2019
Sprint expands in-home sales and support to New York and L.A.
By S. Dent, 06.29.2015
Comcast wants customers to track and rate its technicians
By E. Alvarez, 11.25.2014
Apple has a "War Room" to monitor iOS 8 problems as they emerge on social media
By Y. Heisler, 09.19.2014
Slices of Apple episode 3: Customer Service
By V. Jr, 08.29.2014
EE lets queue-jumpers pay 50p for faster customer service
By M. Brian, 08.15.2014
You can now tweet O2 for account information thanks to #Tweetserve
By S. Silbert, 12.17.2013
An interview with PayPal president David Marcus: as offline / retail prominence grows, a renewed focus on customer service
By D. Murph, 12.10.2012
AT&T offers personalized 'video bills' to explain and soothe in equal measure
By S. Sakr, 12.05.2012
The extremes of technology customer service: how common sense and empathy create unmatched loyalty
By D. Murph, 09.24.2012
Sprint to increase in-store service for iPhone customers
By K. Hodgkins, 09.06.2012
Customer service avatars coming to JFK, La Guardia, Newark airports (video)
By S. Sakr, 05.22.2012
Samsung launches customer service app on Android as proof that it Cares
By B. Molen, 05.17.2012
Remote smartphone diagnostics: the new Carrier IQ or helpful support tool?
By B. Molen, 03.27.2012
T-Mobile to eliminate 1,900 US call center jobs, says more 'restructuring' ahead
By Z. Honig, 03.22.2012
Microsoft strikes deal with 24/7, promises to 'redefine' customer service
By D. Melanson, 02.07.2012
Verizon backs down from convenience fee, values your two cents
By B. Heater, 12.30.2011
Verizon's $2 convenience fee inconveniences the FCC
By Z. Honig, 12.30.2011
Leaked memo details Verizon's $2 fee for paying your bill; autodraft or ACH the only way out (update: confirmed)
By D. Murph, 12.29.2011

customer service

Amazon won't have to offer a phone helpline in the European Union

Google's CallJoy is an AI phone operator for small businesses

Sprint expands in-home sales and support to New York and L.A.

Comcast wants customers to track and rate its technicians

Apple has a "War Room" to monitor iOS 8 problems as they emerge on social media

Slices of Apple episode 3: Customer Service

EE lets queue-jumpers pay 50p for faster customer service

You can now tweet O2 for account information thanks to #Tweetserve

An interview with PayPal president David Marcus: as offline / retail prominence grows, a renewed focus on customer service

AT&T offers personalized 'video bills' to explain and soothe in equal measure

The extremes of technology customer service: how common sense and empathy create unmatched loyalty

Sprint to increase in-store service for iPhone customers

Customer service avatars coming to JFK, La Guardia, Newark airports (video)

Samsung launches customer service app on Android as proof that it Cares

Remote smartphone diagnostics: the new Carrier IQ or helpful support tool?

T-Mobile to eliminate 1,900 US call center jobs, says more 'restructuring' ahead

Microsoft strikes deal with 24/7, promises to 'redefine' customer service

Verizon backs down from convenience fee, values your two cents

Verizon's $2 convenience fee inconveniences the FCC

Leaked memo details Verizon's $2 fee for paying your bill; autodraft or ACH the only way out (update: confirmed)

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