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US consumer safety regulator sues Amazon over hazardous product sales
The US Consumer Product Safety Commission is suing Amazon to force it to recall hazardous items after it found thousands of defective items on its site.
Apple is replacing USB-C cables that shipped with early MacBooks
If you were an early adopter of Apple's slimmed-down MacBook, then this may apply to you. According to the company, a "limited number" of laptops sold between its launch in April of 2015 and June 2015 have USB-C cables that could fail due to an unspecified "design issue." You can identify the faulty cables that need replacing by reading the label, which says "Designed by Apple in California. Assembled in China." without a serial number after that. The MacBook was one of the first devices to support the new standard when it arrived last year, and since then we've come to learn that finding quality cables is both harder and more important than ever.
Samsung may cough up millions over kaput TVs
A class action lawsuit filed by owners of faulty Sammy TVs has finally reached a settlement. The manufacturer has promised to foot the bill for new repairs, reimburse for previous repairs and hand out up to $300 to customers who no longer possess their broken TVs but can prove they once did. The fault can affects any of the models listed above -- possibly up to seven million sets in total -- and centers on an errant capacitor in the power circuit that stops the TV turning on, makes it slow to turn on, produces a "clicking sound" or makes it cycle on and off. If you think you're affected then check the source link for details on what to do next. Curious to know how much the lawyers got? A cool half-million for their troubles, which means they'll be upgrading to OLED.Update: A Samsung spokesperson offered up the following response, Approximately 1 percent of Samsung televisions sold in the U.S. from 2006 to 2008 have experienced some performance issues caused by a component called a capacitor. Since originally confirming this issue in early 2010, Samsung has voluntarily provided free repairs for U.S. customers with affected televisions. Recently, a nationwide class settlement covering all affected televisions in the U.S. was reached in Russell, et al. v. Samsung Electronics America, Inc., a lawsuit filed in the District Court of Oklahoma County in the U.S.
Apple reportedly swapping recalled iPod nanos for 6G counterparts; you have yours?
It's been a few weeks since Apple's issued a worldwide recall on a number of its first-gen iPod nanos at risk for becoming uncomfortably hot under the collar. Evidently, many folks who've sent their devices into AppleCare to get swapped are finding that they've being treated with an upgrade to the current sixth-gen variant. Lovers of click wheels may view its square, touchscreen shell as folly, but hey, its hard to fuss over owning latest there is, right? The replacement program is still ongoing, so if you haven't checked to see if your nano qualifies, hit up the "more coverage" link below to find out. Already got yours back? Let us know your mileage in comments! [Thanks, Scott]
Apple is replacing first gen iPod nanos due to faulty batteries
After offering to swap out a few faulty first gen iPod nanos in Korea back in 2009, it appears Apple has finally seen fit to get them out of owner's pockets here in the US (update: worldwide) too. An email just sent to registered owners (included after the break) and notice posted on its replacement program site inform users the affected units were sold between September 2005 and December 2006. If you have one (seriously, yours still works?), stop using it right now and fill out the form at the link below to order a free replacement unit. The main inconvenience -- other than finding out you've been walking around with the possibility of a "rare case" of overheating taking place in your skinny jeans -- is an anticipated six-week lag between Apple receiving the old unit and shipping you out a replacement. The reason given for waiting so long to replace them is that when it comes to this issue "the likelihood increases as the battery ages"; that, and it's finally too late for you to run out and get a Zune. No word yet on which models will be sent out as replacements, but if yours is personalized, then sorry -- no inscriptions available. [Thanks, Paul & Jordan]
Apple returns a few Verizon iPad 2s to sender (updated: some got through)
Several 9to5Mac readers noticed a rather peculiar phenomenon this last week -- their freshly-ordered Verizon iPad 2 units shipped all the way from China just fine, only to boomerang back to sender right before delivery time. Now, Reuters has the official word: Apple's recalling an "extremely small number" of Verizon iPad 2s which were flashed with a duplicate MEID code. Should they have been delivered, users would probably have found themselves unable to connect to 3G, or booted off before long, as Verizon reportedly can only have one device with that unique identifier on the network at once. We're not sure whether to applaud, but it's good to see manufacturers taking responsibility for their hardware before it hits shelves. Update: We spoke with Apple about this, who wouldn't give us much beyond the official quote -- which is, for the record: "Duplicate MEID codes were flashed onto an extremely small number of iPad units for the Verizon 3G network." That said, we were able to confirm that a few of these 3G iPad 2s sneaked through and got into the hands of customers. Apple is, of course, replacing those free of charge, so if you're in possession of a brand new iPad that was never able to get on 3G... you know who to call. [Thanks to everyone who sent this in]
Corsair recalls its 120GB Force 3 SSD due to 'stability issues'
Living amongst us right now, on our street, metro carriage, or section of highway, there are people who have recently bought a Corsair 120GB Force Series 3 with product code CSSD-F120GB3-BK. If you're one of them you need to know that this particular drive is subject to a recall due to "stability issues". Sweclockers has reported rumors that other SSDs might also be affected, but the manufacturers in question have swiftly denied it -- so it is only this very specific Corsair drive that is being recalled. Backup your data and hit the source link for further instructions. Don't get mad, get a replacement.
RIM recalls 900 faulty BlackBerry PlayBooks, here are the serial numbers (update)
We found the BlackBerry PlayBook to be a pretty solid piece of hardware, but it seems there was a problem batch -- an inside source tells us that nearly 1,000 faulty tablets were shipped to Staples, and now they're being recalled. We're hoping that Staples (and any other affected retailers) will reach out to customers and inform them of the problem right away, but just in case that doesn't happen, we've compiled a searchable spreadsheet of all 935 alleged serial numbers for you to check against your own. Find it right after the break. Update: RIM tells Crackberry that the faulty batch of the 16GB tablets was indeed limited to the approximately 1,000 units described here, and that they had a faulty build of the OS "that may result in the devices being unable to properly load software upon initial set-up." Furthermore, the company says that only a few went out to customers and that most are still in distribution, so with any luck you'll never have to deal with this problem to begin with.
iPad 2 light leakage due to faulty LG panels? (update)
We don't have official word from Apple on the subject, but we're hearing rumors that might explain why some iPad 2 backlights tend to bleed -- according to Digitimes' anonymous sources, LG Display was "forced to reduce its shipments in the first quarter due to light leakage problem for panels," and that Samsung took up the slack. That suggests that some of today's vaunted 9.7-inch IPS displays may be from LG's faulty batch and some may be slightly superior Samsung screens, but we don't really recommend you crack yours open on the basis of an uncorroborated rumor (or at all, really) to find out the truth of the matter. Update: An astute reader reminds us that while LG, Panasonic and Chimei make IPS screens, Samsung traditionally does not. Perhaps Samsung has managed to get its plane-line switching (PLS) displays into iPads instead, as was rumored last month, or perhaps this rumor is simply inaccurate, in whole or in part. [Thanks, trucker boy]
Some Thunderbolt MacBook Pros causing flicker on Cinema Displays, Apple investigates (updated)
In a world of sophisticated electronics these days, there are always risks to being an early adopter. Alas, it appears that our latest victims are owners of Apple's Thunderbolt-laden MacBook Pros. Since launch, a number of frustrated customers have been reporting that their new unibody laptops -- of all three sizes -- are causing random flicker on both 24-inch and 27-inch Cinema Displays when connected via their Mini DisplayPort / Thunderbolt combo port, and now we have video proof to share the pain. Some also confirmed that even replacement machines from Apple are exhibiting the same behavior, though a source of ours says this doesn't seem to be a widespread issue, and that the company's hardware engineers are already looking into this. Either way, we're likely to see a firmware fix for this bug soon -- it's no good having a large monitor constantly blinking at you. [Thanks, Armando] Update: sja3274, the creator of the original video above, informed us that his Cinema Display actually had a faulty connection anyway, but he still saw flicker on a new display -- much like the behavior shown in the second video. As such, we've replaced our first video embed with our second one. Additionally, sja3274 was originally told to expect a software update last Tuesday or Wednesday, but obviously that didn't happen, so perhaps this is a trickier fix than Apple expected.
NVIDIA's faulty GPU class action settlement challenged, but time's running out
Remember when NVIDIA was caught selling defective mobile graphics chips, and agreed to provide bargain-basement replacement laptops to make a class-action lawsuit go away? At least one gentleman wasn't happy with how that went down, and is suing to see that affected customers get a fair shake. Ted Frank of the Center for Class Action Fairness says that NVIDIA has no business passing off cheap laptops, and we think he might have a case -- after all, the judge ordered that NVIDIA provide "a replacement computer of like or similar kind and equal or similar value," and it doesn't take a lawyer to see that the $400 Compaq Presario CQ56-115DX that the company's offering doesn't come close to compensating owners of faulty machines. We joked that you might be better off selling your old laptop for parts on eBay, and that might not be far from the truth. The thing is, whether Ted Frank and company win or lose in court, defective laptop owners have only two weeks remaining to sign up for whatever NVIDIA ends up handing out, as March 14th is the final deadline to have settlement claims postmarked. Read the arguments at our more coverage link, and decide for yourself.
Dell, Gigabyte and MSI pull products in wake of Sandy Bridge chipset flaw, HP faces delays (updated)
Every time we write about Intel's flawed Sandy Bridge chipset and the need for it to be physically replaced, the financial costs go up. Intel initially projected a $300 million hit to revenues, but then it set aside $700 million to cover repairs and replacements, which together brings us to the current estimate of $1 billion lost in "missed sales and higher costs." Those missed sales will be coming directly from guys like MSI and Gigabyte, two of the major motherboard makers, who have stopped selling their Sandy Bridge-compatible models until Intel delivers untainted stock, and also Dell, who has nixed availability of its Alienware M17x R3 gaming laptop. CNET did spot that HP and Dell were still selling laptops with the offending chipset in them yesterday, but we imagine both will get their online stores straightened out in due course. For its part, HP says it's pushing back a business notebook announcement due to this news, much like NEC has had to do. Moral of the story? Don't let faulty chips out of the oven. Update: Dell says the M17x R3 is just the tip of the iceberg here: "This affects four currently available Dell products, the XPS 8300, the Vostro 460, the Alienware M17x R.3 and the Alienware Aurora R.3, as well as several other planned products including XPS 17 with 3D. We're committed to addressing this with customers who have already purchased one of the four products and will provide further details on this as it becomes available." [Thanks, geller]
NVIDIA's faulty laptop GPU settlement starts paying out, file your repair and reimbursement claims now
Got an old Dell, HP or Apple laptop sitting around with a defective NVIDIA GPU? The company's finally ready to compensate you. That proposed class-action settlement from late last year has been approved by a California court, and the company's taking claims for repairs, replacements and reimbursements at a specially-designated website until March 14th. If you've got an affected Dell or Apple MacBook Pro, you can get the faulty chips replaced free of charge, while HP owners get a whole new replacement computer, though considering the choices there are the budget Compaq Presario CQ50 or an ASUS Eee PC T101MT, you might be better off selling your old parts on eBay. Finally, if you've already paid to get your components replaced and have the docs to prove it, you might be able to get refunded -- NVIDIA's set up a $2 million pool to be divided among all such reimbursements. Find everything you need at the links below. [Thanks, Kalyan]
Alienware M11x hinge issues? Yeah, Dell knows
Alienware M11x owners, have you noticed any problems with your hinge? Yeah, that thing that keeps the monitor and the keyboard conne -- no, not that. Not that either. No, that's a mousepad. You know what? Let's just move on. Notebook Reviews has been covering the tales of woe from customers who've noticed their laptop joints have suffered from dislocating, cracking, snapping, and other maladies. Good news, however, Alienware's given an official statement. The company acknowledges the issue and is "engaged the relevant internal teams here at Dell." Take heart, true believers, and consider not m
NVIDIA reaches settlement in class action suit affecting Apple, Dell, HP laptops
Some folks may have long forgotten about the issue by now, but anyone that was hit by those defective NVIDIA GPUs a couple of years back will likely want to take notice -- the company has finally reached a settlement in the class action lawsuit spurred on by the issue, and anyone with an affected Apple, Dell or HP laptop is eligible for some form of compensation. In the case of Apple and Dell laptops, that includes a replacement of the GPU or MCP, while users of an affected HP laptop will actually get a full replacement laptop "similar in kind and value." Anyone that has already paid to have their laptop repaired due to the GPU issue is also entitled to a full reimbursement provided they have the necessary documentation for the repairs. Even if you are covered, however, you'll still have to wait a bit longer to actually get any compensation -- a final hearing is scheduled for December 20th, and claims will only begin sometime after that. In the meantime, be sure to hit up the source link below for the complete details, including a list of all the models affected. [Thanks to everyone who sent this in]
Documents show that Dell knowingly sold defective computers, misled those needing support
What happens when capacitors go bad, spewing out their tangerine innards like the ones in the photo above? Components die. In the early to mid naughties there was a rash of failures, the so-called "capacitor plague" that affected many manufacturers thanks to millions of bogus units filled with an electrolyte mixture that was a bit off. However, nobody was quite affected like Dell. The company took a $300 million charge in 2005 to cover costs related to the faulty machines that went out with these components, and now we're getting a better picture of just how bad it was -- and continues to be. According to recently released documents stemming from a three year-old lawsuit, Dell not only knew about the bogus components but some of its employees were actively told to play dumb, one memo sent to customer service reps telling them to "avoid all language indicating the boards were bad or had issues." Meanwhile, sales teams were still selling funky OptiPlex machines, which during that period had a 97 percent failure rate according to Dell's own study. (And you thought the Xbox 360 had problems.) With that on the minds of shoppers, plus Throttlegate and some other recent laptop quality issues, we have to think consumer confidence for Dell must be at an all-time low at the moment. [Image courtesy of Bushtails]
The apocalyPS3 ends in global resurrection, ARM chip at fault
The early belief that the PSN was spreading a brickitis infection to PS3s around the world has turned out to be not quite accurate. Yes, PSN was inaccessible over that extremely stressful day (for PS3 owners, the rest of us have been quite fine, thank you), but we're hearing from Eurogamer that the villain in this story was an ARM chip inside the console -- the very same one, in fact, that led to a few Zunes losing their minds back in 2008. The big problem here was simply a bit of hardware that couldn't get its bearings straight after expecting 2010 to be a leap year, and the arrival of March 1 "fixed" everything for all eight affected PS3 SKUs (of a total of eleven). That leaves Sony with four years to make sure this problem isn't heard from again, and if it doesn't, we'll be placing blame for the real 2012 apocalypse firmly on Howard Stringer's shoulders.
Sony finally admits NVIDIA chips are borking its laptops, offers free repair
Last summer, while Dell and HP were busy pinpointing and replacing faulty NVIDIA chips in their notebooks, Sony was adamant that its superior products were unaffected by the dreaded faulty GPU packaging. Well, after extensive support forum chatter about its laptops blanking out, distorting images and showing random characters, the Japanese company has finally relented and admitted that "a small percentage" of its VAIO range is indeed afflicted by the issue. That small percentage comes from the FZ, AR, C, LM and LT model lines, and Sony is offering to repair yours for free within four years of the purchase date, irrespective of warranty status. Kudos go to Sony for (eventually) addressing the problem, but if you're NVIDIA, don't you have to stop calling this a "small distraction" when it keeps tarnishing your reputation a full year after it emerged? [Thanks, Jonas]
Faulty GPUs reportedly cost NVIDIA another $119 million
We already knew that NVIDIA had to shell out anywhere from $150 to $250 million last year to resolve issues related to its defective GPUs, but it looks like that may have only been the beginning, with The Inquirer now reporting that the company has also been forced to pay an additional $119.1 million over the past four months to fix a faulty die and weak packaging material used in the affected graphics chips. What's more, NVIDIA apparently won't say whether it expects to incur any further charges related to the defective chips or not, although it simply describes the whole situation as "small distraction," and says it hasn't affected its ability to launch new products.
All NVIDIA 8400M / 8600M chips faulty?
NVIDIA's stock took a pretty big hit last week when it announced that "significant quantities" of "previous-generation" GPUs and mobile and communications processors were defective and that it would take a $250M charge against earnings to repair and replace the affected chips, but the company didn't say which chips specifically were faulty, nor how many. That might be because the problem is much worse than it even sounds -- according to a report in The Inquirer, every single G84 and G86 GPU in the 8400M and 8600M series of cards is affected. Apparently both chips share an ASIC, and the core design suffers from the same heat-related issues. That certainly implicates a "significant quantity" of chips, all right, but this is just a rumor for now -- one that's probably best handled by NVIDIA stepping up and letting its customers know exactly how big the problem is.[Thanks, Rich]
