Apple is replacing first gen iPod nanos due to faulty batteries
After offering to swap out a few faulty first gen iPod nanos in Korea back in 2009, it appears Apple has finally seen fit to get them out of owner's pockets here in the US (update: worldwide) too. An email just sent to registered owners (included after the break) and notice posted on its replacement program site inform users the affected units were sold between September 2005 and December 2006. If you have one (seriously, yours still works?), stop using it right now and fill out the form at the link below to order a free replacement unit. The main inconvenience -- other than finding out you've been walking around with the possibility of a "rare case" of overheating taking place in your skinny jeans -- is an anticipated six-week lag between Apple receiving the old unit and shipping you out a replacement.
The reason given for waiting so long to replace them is that when it comes to this issue "the likelihood increases as the battery ages"; that, and it's finally too late for you to run out and get a Zune. No word yet on which models will be sent out as replacements, but if yours is personalized, then sorry -- no inscriptions available.
[Thanks, Paul & Jordan]
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Dear iPod nano owner,
Apple has determined that, in very rare cases, the battery in the iPod nano (1st generation) may overheat and pose a safety risk. Affected iPod nanos were sold between September 2005 and December 2006.
This issue has been traced to a single battery supplier that produced batteries with a manufacturing defect. While the possibility of an incident is rare, the likelihood increases as the battery ages.
Apple recommends that you stop using your iPod nano (1st gen) and follow the process noted below to order a replacement unit, free of charge.
Note: This battery issue is specific to the iPod nano (1st gen) and does not affect any other iPod.
Replacement Process
You may order a replacement unit via the web. Click here to begin.
Your iPod nano serial number will be checked to verify that it is eligible for this program. You will receive a replacement unit approximately 6 weeks after we receive your current iPod nano (1st gen).
If you have a personalized iPod nano, you will receive a non-personalized replacement. Make sure to use iTunes to back up any data on your current iPod nano before sending it in for a replacement unit.
Additional Information
Identifying an iPod nano (1st gen):
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It has a black or white plastic front and a silver metal back - later iPod nano models have a metal front and back.
If you need assistance with placing an order, please visit an Apple Retail Store or an Apple Authorized Service Provider (AASP) and bring your iPod nano with you for serial number validation.
Your replacement iPod product is warranted to be free from defects for 90 days from the date of service.
Thank you for participating in this program.
Sincerely,
Apple
Related URL: http://www.apple.com/support/ipodnano_replacement/?cid=CDM-US-DM-P0010121-CON&cp=em--&sr=em
