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Apple is reportedly readying substantial changes to how it runs its Genius Bar support service in-stors, according to 9to5Mac. While the current walk-in system requires the customer to explain the issue then be given an appointment soon after, the new 'Concierge' service (as it'll apparently be ca...

February 24th 2015 at 3:01am 0 Comments
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Apple has implemented a slight, but significant change to the way it books Genius Bar appointments online. Now folks wishing to make such an appointment must have a working Apple ID and password. Previously, users could simply enter in basic identifiable information like their name and email addre...

September 12th 2013 at 3:30pm 0 Comments
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It's the TUAW Daily Update, your source for Apple news in a convenient audio format. You'll get all the top Apple stories of the day in three to five minutes for a quick review of what's happening in the Apple world. You can listen to today's Apple stories by clicking the inline player (requires Fl...

September 12th 2013 at 3:15pm 0 Comments
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Consumer Reports has announced that Apple has come out on top again -- and bested its previous score -- in providing consumer tech support to its users. The company scored far higher than the other big companies for the elements that make for successful online and phone support: ease of contacti...

April 30th 2013 at 9:00am 0 Comments
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The Apple Store of the future could feature not one, but two Genius bars for technical service support, says a report in ifoAppleStore. The Garden State Plaza store in Paramus, NJ is moving to a significantly bigger location and redesigned the store to include the company's first double-row Gen...

September 13th 2012 at 9:00am 0 Comments
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It's the TUAW Daily Update, your source for Apple news in a convenient audio format. You'll get all the top Apple stories of the day in three to five minutes for a quick review of what's happening in the Apple world. You can listen to today's Apple stories by clicking the inline player (requi...

August 20th 2012 at 3:45pm 0 Comments
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If you thought those Apple stores were pretty crowded you'd be right. The Loop is reporting Apple has had 300 million visitors to its retail outlets in fiscal year 2012 (which started in October 2011). That's a big number. For comparisons, the total US population is 311 million people. Here's a...

August 20th 2012 at 3:00pm 0 Comments
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Dear Aunt TUAW, The hard drive in my late 2006 black MacBook died this week. I purchased a new hard drive for it, used my OS X 10.6 install CD and then updated. I then went to the Mac App Store and found I can no longer download Lion, even with trying to hold the Option key down. What can I...

August 1st 2012 at 3:30pm 0 Comments
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That's the word from the Wall Street Journal, in a report that says Best Buy has a "Solution Central" table filled with Geek Squad employees at a test location in Minnesota. It's similar to the Apple Store Genius Bar. Best Buy is also trying methods to let customers pay at several locations, rath...

July 5th 2012 at 3:00pm 0 Comments
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It's the TUAW Daily Update, your source for Apple news in a convenient audio format. You'll get all the top Apple stories of the day in three to five minutes for a quick review of what's happening in the Apple world. You can listen to today's Apple stories by clicking the inline player (requi...

July 2nd 2012 at 4:15pm 0 Comments