issue
Latest
Apple returns a few Verizon iPad 2s to sender (updated: some got through)
Several 9to5Mac readers noticed a rather peculiar phenomenon this last week -- their freshly-ordered Verizon iPad 2 units shipped all the way from China just fine, only to boomerang back to sender right before delivery time. Now, Reuters has the official word: Apple's recalling an "extremely small number" of Verizon iPad 2s which were flashed with a duplicate MEID code. Should they have been delivered, users would probably have found themselves unable to connect to 3G, or booted off before long, as Verizon reportedly can only have one device with that unique identifier on the network at once. We're not sure whether to applaud, but it's good to see manufacturers taking responsibility for their hardware before it hits shelves. Update: We spoke with Apple about this, who wouldn't give us much beyond the official quote -- which is, for the record: "Duplicate MEID codes were flashed onto an extremely small number of iPad units for the Verizon 3G network." That said, we were able to confirm that a few of these 3G iPad 2s sneaked through and got into the hands of customers. Apple is, of course, replacing those free of charge, so if you're in possession of a brand new iPad that was never able to get on 3G... you know who to call. [Thanks to everyone who sent this in]
LG prepares to update Optimus 2X, banishes unexpected reboots to Never Never Land
LG is delivering good news for those affected by random reboots and shutdowns on the Optimus 2X. Today, the company reached out to Engadget and acknowledged the plight of its early adopters. Even better, the manufacturer wants everyone to know it will begin delivering updates in Europe this week, and expects North America to be close behind. In most situations, users will receive the firmware update over-the-air, but this will depend on your carrier and region. After all the hoopla, LG determined these troubles occur when the device is charging, the power button is pressed, or the phone is in standby -- which basically means whenever you reach for it. Let's hope this update filters down to G2x handsets as well. It would seem rather unkind to leave them in the cold, don't you think?
Sprint network is down in some areas, SMS and voice call services affected (updated)
Uh oh, according to the handful of tips we've received, it appears that Sprint is currently having some technical problems on its cellular network in some states. Specifically, customers aren't having much luck with sending text messages, while some are also not able to make voice calls. But don't worry, the carrier's certainly aware of this issue and is already working on a fix, so hang tight and let your fingers take a break -- we'll let you know when things are up and running again. [Thanks to everyone who sent this in] Update: Here's a statement we got from Sprint: "We did have some disruption to Sprint SMS traffic earlier tonight, but it wasn't a complete disruption -- we lost partial capacity for about an hour. Engineers immediately began rerouting traffic and after about an hour things went back to normal. There is no significant voice disruption anywhere in the US except for a small part of our Sprint network in the Washington, DC area. That has since been resolved and had no relation to the SMS disruption."
Galaxy Tab 10.1 Limited Edition not seen in Android File Transfer, Windows usability is spotty
You know what's cool? Handing out 5,000 Android tablets to your most loyal developers at Google I/O. You know what's not cool? Handing out 5,000 Android tablets that can't have files loaded onto them. Believe or not, that's exactly what happened at this week's I/O conference, where hordes of developers were handed a Galaxy Tab 10.1 Limited Edition that cannot currently interface with OS X, and has a whale of a time doing so with Windows 7. During our initial preview of Music Beta, we noticed that our MacBook Pro (OS X 10.6) wouldn't actually recognize the tablet, even after installing Android File Transfer. Given that we didn't actually need that functionality for the purpose of said article, we threw it on the backburner. For those unaware, Android File Transfer is a small app that's required to transfer content between OS X and Android 3.0. Avid users of Froyo and Gingerbread may be appalled that any Honeycomb device they buy will require a piece of software to interface with it, but hey -- there it is. At any rate, it seems to us that the latest build of Android File Transfer doesn't include the device ID for Samsung's heretofore unreleased Tab 10.1; if you'll recall, the standard edition of this thing isn't slated to hit consumer hands until June 8th. Regardless of what tricks we tried (installing a Mac version of Kies Mini, for example), we couldn't get a single Apple in our stable to recognize the thing. In one instance, a Mac viewed the device as a "Samsung Modem" within the Networking pane -- that's as close as we could come to getting the two to mingle. AllThingsD's Ina Fried said her Tab 10.1 LE was merely recognized as a camera-like device within Aperture. Over on the Windows side, things are only marginally less awful. We've had a couple of Wintel boxes outright refuse to play nice with this "mysterious USB device," while others required multiple reboots and driver searchers to finally mount it as an external storage device -- and only with USB Debugging disabled. The upside is that those with patience (and a Windows 7 rig) can look forward to a single method of transfer, but it's certainly less than ideal. We're surmising that Google's cooking up a new version of Android File Transfer as we speak that'll take care of the compatibility issues, hopefully long before consumers start seeing these in early June. But for developers in the here and now? Stop wasting your afternoon trying to figure out why your Mac just won't cooperate, and give that Win7 system a little love. Update: After a bit of additional digging, we noticed that it's possible to access the Tab's file system from a Mac or Windows PC by using the Android SDK, putting the tablet in USB debugging mode, and running ddms. It's not the most convenient solution if you want to quickly and conveniently transfer some content to / from the device, but it should work until AFT sees an update. Alternatively, we're hearing that XNJB -- an older open source project originally built for Creative Nomads -- enables files to be transferred whenever it's in a good mood.
LG Optimus 2X is world's first dual-core phone necessitating an online petition
Early adopters of the Optimus 2X are rightfully proud to carry the distinction of owning the world's first dual-core smartphone, however, that badge of honor comes with a steep price. In LG's rush to be first, it delivered a unpolished operating system that hinders the speed and stability of the phone -- and we're now seeing user reports suggesting the troubles may go beyond software. Notably, the forum at xda-developers now exceeds 100 pages of comments describing blank, unresponsive screens, random reboots and exceedingly hot temperatures when recharging. While many owners are performing various forms of voodoo hoping to stave off the symptoms, the problems are intermittent, making fixes difficult to verify. Regardless, putting the phone in a paper bag and lighting candles isn't going to banish the ghost in this machine. In response to LG's silence, frustrated users have started an online petition to bring their plight to the public's eye. Here's a little boost to the cause -- if you're an affected owner, please add yourself to the list of names by following the source.
Crysis Steam sale activation key issue resolved
On Friday, the first Crysis game and its expansion were discounted on Steam as part of an "EA Week" of sales. That night, on the Steam Users' Forums, purchasers began reporting that they could not activate the games. By the next morning, some 221 replies later, a Valve representative chimed in to say, "We are aware of the problem and are investigating the issue." While it might have been a long weekend for those left waiting for their activation keys to start working, this morning, Valve software developer Mike Blaszczak started a new thread with some reassuring news. "We've been working with EA to get the Crysis keys enabled over the weekend," he posted. "As EA enables keys, users should see the games activate." Blaszczak implied that the issue stemmed from EA's side, adding, "EA is aware of the issue and actively working through it, and we're doing what we can to assist." In a follow-up response he confirmed, "Yes, we know the cause," but avoided an explanation. As of publishing, a few users had replied to say their games were now working, though Blaszczak warned, "No ETA is available for individual users." [Thanks, Martin] [Update: Corrected headline typo. (Freudian slip!)]
Samsung Galaxy S Gingerbread update pulled 'by Google,' needs a little more work
Come on, this is Samsung we're talking about here -- you didn't think a software update from Korea's leading smartphone maker would go without a hitch, did you? The Gingerbread build that made its way out to European Galaxy S handsets over the weekend has now been halted, on account of an unspecified issue that has been identified after release. Vodafone reports that it's Google who's actually responsible for temporarily suspending the Android 2.3 delivery over Kies, although the problem is apparently not universal -- Voda's Galaxy S devices are said to be unaffected, which is why the carrier's working hard to get things rolling again as soon as possible. Oh Samsung, when will it end? [Thanks, Jake]
Verizon iPad 2s feel the need to roam ... constantly [Updated]
Update: All Things D reports that Apple is aware of the issue and working on it. A number of owners of Verizon iPad 2s are reporting that their devices seem to be having issues accessing the Verizon 3G network. As discussed in the Apple support forums and reported by GigaOM's The Apple Blog, the iPads are fine fresh out of the box, displaying Verizon as the carrier in the upper left of the iPad status bar. It's when owners activate an account with Verizon that things start getting a little strange. Once the account has been set up, the word "Roaming" appears where the carrier name should be. This is usually an indication that a user is no longer on his or her carrier's network, and is using data roaming. The problem gets even stranger -- to use data service, even in an area with only a strong Verizon network signal, the iPad owner has to turn data roaming on. GigaOM's Charles Jade notes that the problem may be related to the Preferred Roaming List, which is an internal database common to CDMA devices that determines how the device connects to a network. Some Verizon iPad 2s just aren't recognizing Verizon cell towers, so they display the "Roaming" indicator. Verizon doesn't charge subscribers for U.S. data roaming, so there's no extra cost involved, but the issue is still annoying. Affected iPad 2s can be returned to Apple or Verizon stores for replacement, although the replacement models may still exhibit the same symptoms. There is some discussion that iOS 4.3.2 might include a fix for the roaming problem, but until then Verizon iPad 2 owners who are seeing the issue will have to be content to roam.
Skype wants the people to fix Skype 5 for Mac, will you answer the call?
Skype 5 for Mac leaves something to be desired -- we know it, you know it, and looks like Skype knows it too. That's why our fav VoIP app is soliciting the help of you, the people, to improve its UI. Skype's running a competition to find the one chat style to rule them all, and it starts taking custom CSS submissions April 8th. The contest has three rounds, with one judges' and one people's choice in each, followed by the selection of a grand prize winner from the six finalists. People's champs get an Apple TV and those picked by the judges snag a WiFi iPad 2, and all the winners get a copy of CSS3 for Web Designers and a year's subscription to Skype Unlimited World Extra. The grand prize is an eleven-inch MacBook Air, an iPad2, and the ego boost that comes with knowing your chat style forged in the flames of competition will be included in a coming release of Skype. Up to the challenge? Hit the source link for the full details.
Samsung reportedly installing keylogger software on laptops (update: it's a false-positive)
We'll start by saying that we've reached out to Samsung for a response here, but as of now, no reply has been given -- neither a confirmation nor a refusal of truth. Why bother mentioning that? If this here story proves true, Sammy could have a serious problem on its hands -- a problem that'll definitely start with a rash of negative PR, and a quandary that could very well end the outfit up in the courtroom. According to a report by Mohamed Hassan over at Network World, Samsung allegedly took the initiative to install a keylogger into his recently purchased R525 and R540 laptops. The app was noticed right away after a security scan on both systems, with StarLogger popping up with the c:\windows\SL directory. Where things really get strange is on the support line; reportedly, a supervisor informed Mr. Hassan (after an earlier denial) that the company did indeed install the software at the factory in order to "monitor the performance of the machine and to find out how it is being used." Unfortunately, it's difficult to say if this is a widespread issue, or if the tale is entirely correct, but we get the feeling that Samsung will have little choice but to respond in some form or fashion here shortly. Naturally, we'll keep you abreast of the situation -- meanwhile, you may want to reconsider that hate-filled comment you're about to bang out on your Samsung laptop, and instead, feast your eyes on the video just past the break. Update: Kudos to Samsung for hitting this head-on. An hour after we inquired for comment, a company spokesperson tossed over this official quote: "Samsung takes Mr. Hassan's claims very seriously. After learning of the original post this morning on NetworkWorld.com, we launched an internal investigation into this issue. We will provide further information as soon as it is available." Update 2: Samsung's official Korean language blog, Samsung Tomorrow, has a posted an update calling the findings false. According to Samsung, the confusion arose when the VIPRE security software mistakenly identified Microsoft's Slovene language folder ("SL") as Starlogger, which Sammy was able to recreate from an empty c:\windows\SL folder (see image above). So yeah, move along, it's much ado about nothing -- the R525 and R540 laptops are perfectly safe. Update 3: Even GFI Software has stepped up and confirmed the good news; furthermore, it'll be changing the way it structures things so as not to set off any more false-positives.
Skype 5 for Mac continues to frustrate -- how's it treating you?
It's rare that a new piece of software generates only positive feedback, but the world's most popular VoIP app has seemingly frustrated throngs of loyal Mac users, including a number of technologically savvy individuals within these very walls. A brilliant comparison of the old vs. new has emerged over at Ignore The Code (linked down below for your perusal), and it got us wondering -- are average consumers seeing this any differently? There's no question that Skype 5 for Mac looks a heck of a lot like the Windows build, but as the aforesaid article points out, it seems that the UI engineers lowered the standard of the OS X version rather than dragging the Windows variant up. What makes the new edition so difficult to swallow is just how ideal the prior model was -- now, it's a chore to spot contacts, initiate chats and handle the most basic of tasks that Skype should handle. So, we'll leave it to you: is Skype heading in the wrong direction in terms of usability and functionality, or should the collective world just get a grip? %Poll-62303%
Is your iPad 2 experiencing intermittent WiFi connection issues?
Some things, they never change. Boys will be boys, free never really is, and iPads will have WiFi issues. If you'll recall, the original Apple slate also had such troubling issues with maintaining a wireless connection that the folks in Cupertino actually made a promise to fix things in time. Eventually, that patch was indeed rolled out, but then we heard that iOS 4.2 was being pushed a bit due to -- you guessed it -- more WiFi issues. Now that the iPad 2 has made its way out into the adoring public's hands, we're starting to see a growing cadre of customers raising similar gripes. Our in-house iPad 2 hasn't shown any WiFi connection issues as of yet, but there's a 10+ page thread over in Apple's forums that have us wondering if we're amongst the lucky few. Have you noticed any internet quirks with your new iPad? Or are all of these people simply using the world's worst router? Let us know in comments below. [Thanks, Brian]
Patch coming for Crysis 2 PC multiplayer key issues, workaround detailed
Crytek is working to release a Crysis 2 patch to correct two errors associated with multiplayer activation keys for the PC version of the game, a representative confirmed on the game's official MyCrysis Forums. In the meantime, the developer has laid out a workaround intended to side-step both users' inability to save their keys in the system (and thus forcing would-be players to re-enter the codes) and the erroneous error that claims, "Serial number in use." It's a three-step move, to be precise: "Load Crysis 2, go to multiplayer and type in your key" "Navigate back to Single Player" "Go back into multiplayer and re-enter your key" The majority of responses in the forum thread indicates that the workaround does bypass the two issues, though apparently it doesn't ameliorate scattered reports of server crashes and game freezing; to say nothing of the two big topics on account login integration and promo code redemption issues.
Motorola recognizes, investigates Atrix 4G voice quality issues (update)
Experiencing voice quality woes with your otherwise delightful Atrix 4G? You aren't alone, buster. In fact, the issue has become so prevalent and widespread that Motorola itself has taken notice, with one of its forum managers creating a sticky to confirm that the company is looking into things. As of now, there's no clear indication of why the problem is emerging, but the positive news is that you aren't actually losing your hearing -- it's a legitimate quandary, and if you'd care to help Motorola fix it, you can visit that source link to tell your story. Till then, we hear local phone providers are offering unbeatable deals on landline connections. Update: Motorola pinged us with an official response. Check it out after the break. [Thanks, Kyle]
Apple TV 4.2.1 update puts kibosh on flickering screens
If you've been using an HDMI to DVI adapter to hook up your Apple TV, there's a chance you've been dealing with some annoying flickering on the boob tube since downloading the latest update to the device. Well, the end to your flashing screen woes is here: Apple's just let loose a followup that promises to fix the flickering. Update 4.2.1 also addresses audio issues and a glitch that puts the thing in a permanent slumber when it goes to sleep. So there you have it -- now you won't have to miss even a split second of your favorite episode of That's So Raven, even though we all know you have it committed to memory. Follow the source link to get your fix.
Is your Thunderbolt having LTE mobile hotspot problems?
We'd been excited to use our HTC Thunderbolts as integral parts of our show setup here at CTIA this week -- only thing is, the mobile hotspot capability is kind of important if we're going to make that happen. On one occasion while reviewing the device last week, we noticed that the phone's radio was cycling between LTE and CDMA-only coverage, dropping the data connection to the tethered devices altogether each and every time, effectively rendering the hotspot capability useless -- thing is, we only saw it happen once. Well, this week at the show, we've got two Thunderbolts on hand and they're both exhibiting exactly the same behavior... and they're doing it consistently, which sadly means there'll be no LTE for us at this week's festivities. A quick check of Verizon's official support forums confirms that other users are seeing the same behavior, so it seems to be a real problem; we'll let you know when we hear more. In the meantime, follow the break for a video demo of the issue.
New MacBook Pros freezing under heavy load?
Apple may have dodged the big Sandy Bridge problem with its new MacBook Pros, but it looks like it may now be experiencing some growing pains of an another sort. As evidenced by a 44-page and growing thread on Apple's official support forums, a number of users have been seeing their 15-inch and 17-inch MacBooks freeze up when they're under a heavy load -- encoding a large video file, for instance. That problem seems to be related to the laptops' new AMD graphics, as switching them to integrated-only seems to "fix" the problem for most users, although obviously at some considerably expense to performance. While Apple isn't offering much publicly at the moment, a user that spoke with customer service said that Apple seemed to be aware of the issue, and that they suggested it was a firmware or driver-related problem, and not an actual hardware issue. Unfortunately, there's still no indication as to when it might be fixed. Let us know in comments if you've run into some similar issues. [Thanks to everyone who sent this in]
Some Thunderbolt MacBook Pros causing flicker on Cinema Displays, Apple investigates (updated)
In a world of sophisticated electronics these days, there are always risks to being an early adopter. Alas, it appears that our latest victims are owners of Apple's Thunderbolt-laden MacBook Pros. Since launch, a number of frustrated customers have been reporting that their new unibody laptops -- of all three sizes -- are causing random flicker on both 24-inch and 27-inch Cinema Displays when connected via their Mini DisplayPort / Thunderbolt combo port, and now we have video proof to share the pain. Some also confirmed that even replacement machines from Apple are exhibiting the same behavior, though a source of ours says this doesn't seem to be a widespread issue, and that the company's hardware engineers are already looking into this. Either way, we're likely to see a firmware fix for this bug soon -- it's no good having a large monitor constantly blinking at you. [Thanks, Armando] Update: sja3274, the creator of the original video above, informed us that his Cinema Display actually had a faulty connection anyway, but he still saw flicker on a new display -- much like the behavior shown in the second video. As such, we've replaced our first video embed with our second one. Additionally, sja3274 was originally told to expect a software update last Tuesday or Wednesday, but obviously that didn't happen, so perhaps this is a trickier fix than Apple expected.
Fix for Apple TV screen flickering issue said to be on the way
One thing leads to another. First we get a slew of reports of screen flickering from folks using an HDMI to DVI adapter with their Apple TV, and now an Apple rep has confirmed on the company's support forums that Apple is indeed "aware of this issue and working on a fix." No more details than that at the moment, but it seems like you can rest assured that Apple won't be leaving you behind just because your TV doesn't have an HDMI port.
Apple TV update reportedly causing screen flicker issues with HDMI to DVI adapters
We've seen reports of strange video behavior with Apple TVs before, and it looks like a new problem has now cropped up with the most recent update. According to a growing number of reports on the Apple support forums, those using an HDMI to DVI adapter to connect the device to their TV seem to have been hit with an annoying issue that causes their screen to flicker every few seconds. That's apparently happening with a wide range of TVs, and at least some are also reporting the same thing happening even if they aren't using an adapter. A few folks have apparently been able to fix things in the interim by simply pulling their HDMI cable and plugging it back in, but most are stuck with the annoying issue -- or worse, a downgraded 480p signal. Having some similar issues? Let us know in comments.
