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  • Android still has horrible text messaging bugs that'll get you fired, busted, or otherwise embarrassed

    by 
    Chris Ziegler
    Chris Ziegler
    12.31.2010

    Pardon us if the headline is a little sensational, but this is one that we've personally experienced -- and it's not pretty. For at least the last couple versions, Android has been plagued with a couple extremely serious bugs in its text messaging subsystem that can ultimately end up causing you to text the wrong contact -- even contacts that you've never texted before. There appear to be a few failure modes; the one we definitely experience on the Gingerbread-powered Nexus S involves being routed to the wrong thread when you tap it either in the Notifications list or the master thread list in the Messaging application, so if you don't notice, you'll end up firing a message to the wrong person. More seriously, though, there's also an open issue in Android's bug tracking system -- inexplicably marked "medium" priority -- where sent text messages can appear to be in the correct thread and still end up being sent to another contact altogether. In other words, unless you pull up the Message Details screen after the fact, you might not even know the grievous act you've committed until your boss, significant other, or best friend -- make that former best friend -- texts you back. There seem to have been some attempts on Google's part over the year to fix it; we can't confirm that it still happens in 2.3, but for what it's worth, the issue hasn't been marked resolved in Google Code... and it was opened some six months ago. This is akin to an alarm clock that occasionally won't go off (we've been there) or a car that randomly won't let you turn the steering wheel -- you simply cannot have a phone that you can't trust to communicate with the right people. It's a deal-breaker. We're pretty shocked that these issues weren't tied up and blasted to all affected phones as an over-the-air patch months ago, but whatever the reason, we'd like to see Google, manufacturers, and carriers drop every other Android update they're working on and make sure this is completely resolved immediately. Want to see this fixed as much as we do? Scroll to the bottom of the Google Code page and hit "Vote for this issue and get email change notifications." Update: So Google's changed the priority of the bug to "critical," which we'd say is a solid start. They're also asking people to simply star the bug rather than commenting on it -- unless you've got constructive information to add that might help them reproduce the problem, of course. Thanks, everyone!

  • Alienware M17x laptop said to be suffering from power-related GPU issues

    by 
    Donald Melanson
    Donald Melanson
    12.20.2010

    Well, it looks like at least some Alienware M17x laptop owners just can't catch a break. While the previous so-called DPC latency issue has apparently finally been resolved, a number of users are now reporting another issue that's only become apparent after the earlier problem was fixed. As it turns out, the symptoms are similar to the stuttering caused by the DPC latency issue (hence the confusion), but the new problems are being blamed on power issues -- namely, that the GPU is drawing more power than the laptop can provide. Worse still is that it seems like those with the highest-end configuration are the most likely to experience the problem, as they're effectively maxing out an already maxed-out system. For its part, Dell has apparently fixed the issue in the most recent revision of the laptop, but users on the Notebook Review forums are reporting that the company hasn't exactly been eager to dish out replacements for everyone affected (which seems to be the only surefire "fix" available). [Thanks, Adam]

  • Dell: 'Venue Pros are being reworked in the factories,' ship schedule unclear

    by 
    Chris Ziegler
    Chris Ziegler
    12.14.2010

    The Venue Pro delay situation certainly isn't getting any clearer with Dell's latest update on its support forums, but we know this much for sure: the new kid on the smartphone block still has a few things to learn about shipping handsets. A post from a Dell moderator says the company is working directly with Microsoft to draft a battle plan and that current Venue Pro owners (those that got their devices early on from Microsoft stores, that is) "might require another hardware swap" to get their issues solved. The rep says that she's hearing that some orders could still potentially ship this week, but she doesn't know which ones, and that affected customers are welcome to cancel their orders if they wish. So yeah, kind of a good news / bad news situation there. We're still clinging to hope that we'll see these things on the streets before the end of 2010, but it certainly seems like an iffy proposition at this point. [Thanks, @steveymacjr] Update: Dell's posted a new blog entry on the matter, too, though it's not much help -- basically, you could get your phone before January 6th, but it's anyone's guess. They're promising to keep people abreast of the situation as it develops.

  • HTC responds to HD7 death grip reports, says some signal drop is 'inevitable'

    by 
    Nilay Patel
    Nilay Patel
    12.03.2010

    Oh boy. We'd actually passed over reports that the HTC HD7 suffers from a "death grip" issue this past week, since we think it's been well-proven that you can get almost any phone to drop some signal if you hold it exactly right, but apparently the furor's gotten loud enough to merit an official HTC response. Here's the statement, sent to Computer Weekly: Quality in industrial design is of key importance to HTC. To ensure the best possible signal strength, antennas are placed in the area least likely to be covered by a person's face or hands while the phone is in use. However, it is inevitable that a phone's signal strength will weaken a little when covered in its entirety by a user's palm or fingers. We test all of our phones extensively and are confident that under normal circumstances reception strength and performance will be more than sufficient for the operation of the phone when network coverage is also adequate. Yes, that sounds almost exactly like what Apple said during its iPhone 4 Antennagate press conference, but that makes sense -- we wouldn't honestly expect HTC to say anything else, even though John Gruber points out that the company told the Wall Street Journal that Apple's reception problems were "certainly not common" in July. But we do find it extremely interesting that the HD7 is clearly based on the HTC HD2, a handset which came out over a year ago and suffered from reports of similar reception issues. (In fact, a post at xda-developers in June noted that the HD2 has the same death grip issue as the iPhone 4.) Whatever the case, much of the problem seems to stem from the fact that the HD2 / HD7 antenna is located at the bottom of the phone where it's most likely to be covered by a user's hand, so it looks like the ultimate answer for HD7 owners is a familiar one: you're holding it wrong. Video after the break.

  • Some Apple TV users reporting wacky color problems with Sony, Philips TVs

    by 
    Donald Melanson
    Donald Melanson
    11.22.2010

    It doesn't appear to be especially widespread, but a sizable number of reports are cropping up on the official Apple support forums of some pretty wild issues affecting the new Apple TV when paired with certain Sony and Philips TVs. As you can see above, those issues can include a rather unfortunate pastel color scheme (apparently common on Philips TVs), while others are also reporting inverted colors, and green or black screens. As for Apple, at least some users who've contact the company about the problem say it is aware of the issue, but early reports from those who've applied the Apple TV 4.1 update suggest they haven't fixed the problem just yet. Has your Apple TV taken on a new hue? Let us know in comments, and check out a psychedelic video of the problem after the break. [Thanks, Bea]

  • Nokia says 'very small' number of N8s aren't turning on, warranty will cover it

    by 
    Chris Ziegler
    Chris Ziegler
    11.18.2010

    We've been getting a few tips this week -- and seeing a few things on Twitter -- saying that N8s are failing in noticeable quantities, but we wanted to hold off until we'd figured out what was really going on. Well, Nokia's own Niklas Savander is commenting on the situation now -- so we'd say it's definitely real -- though he's insisting the number of affected units is "very small" and that the company's normal warranty rules apply, so owners of dead units should contact their local support number. That's all well and good, but getting service on a paperweight is still a bummer, especially when said phone is your primary means of communication -- so let's hope these guys turn around serviced devices in a hurry. What do you call a dead N8, by the way? N8 owner: A tragedy iPhone owner: DOA Android owner: About as useful as any other N8 N900 owner: A missed opportunity Store sales rep: Dummy unit Symbian Foundation employee: Justice Olli-Pekka Kallasvuo: Karma A goat: Dinner [Thanks, John]

  • Dell confirms protected WiFi problems, mislabeled batteries on the three Venue Pros sold so far

    by 
    Chris Ziegler
    Chris Ziegler
    11.11.2010

    If you detected a hint of anger in our headline, please forgive us, but we're sure many of you are going through the same rollercoaster of emotions -- after all, Dell's lovely portrait QWERTY Venue Pro has only been sold in ridiculously limited quantities through Microsoft's seven retail stores so far, making them virtually impossible to buy for most of us. Anyhow, in the event you were lucky enough to get one, you'll be pleased to know that Dell is aware of the problems you might be having connecting to secure WiFi networks, and the next batch won't be afflicted -- which might explain why they haven't offered a steady stream of devices through the stores this week. They also mention it's a "software glitch," but there's no mention of timing on an update for phones in the field. There's also been a problem with batteries on these inaugural devices being labeled as "engineering samples," apparently, but Dell assures that they're production-quality cells that have simply been mislabeled. They say that customers wanting an exchange either for the WiFi issue or the mislabeled battery can get one at their local store "beginning at the end of next week," so we'd take that to mean there won't be any stock filtering in for anyone until then. Patience continues to be a virtue we don't believe in.

  • EVO 4G owners having data issues this week?

    by 
    Chris Ziegler
    Chris Ziegler
    11.09.2010

    We aren't able to reproduce this problem ourselves, but a bunch of EVO owners seem to be reporting this week that their handsets have started acting like fools while trying to browse the web, possibly related specifically to Google-branded sites. What's everyone out there seeing? Has your EVO 4G been downgraded by a G or two? [Thanks to everyone who sent this in]

  • Google disallows Facebook from siphoning email data, demands two-way flow of information

    by 
    Darren Murph
    Darren Murph
    11.08.2010

    Feisty, are we Google? As the battle between these two internet powers continues to intensify, Google has fired the latest shot by outright blocking Facebook (and potentially others) from accessing its users' information. As the story goes, Facebook members can easily import their Google contact list in order to find friends on The Social Network, but according to El Goog, that leaves users "in a data dead end." Evidently Google is somewhat perturbed that the data flow isn't a two-way street, noting that it "will no longer allow websites to automate the import of users' Google Contacts (via its API) unless they allow similar export to other sites." We're hearing that the change is being made gradually, with no ETA on a Facebook status update regarding the tiff. Sometime tells us some serious digital drama is about to go down, though the use of bad grammar and shrtnd wrds will prbly lessn the effct.

  • Google Maps causes border dispute between Nicaragua and (army-less) Costa Rica

    by 
    Darren Murph
    Darren Murph
    11.05.2010

    Here's a interesting bizarre one. There's only one highway that connects Costa Rica and Nicaragua (I walked across it, shown above), but you can totally swim from one country to the other if you aren't afraid of circumventing authority. But if you're planning to traverse the San Juan over on the Caribbean side... well, who knows where you'll start and end. It's bruited that the Nicaraguan military recently invaded Costa Rica, lowered a Costa Rican flag and hoisted up a Nicaraguan one. Why? 'Cause Google Maps said so. Seriously. Nicaraguan commander Eden Pastora actually used a slightly inaccurate Google Maps portrayal as justification for invading land that's clearly shown as Costa Rican on official maps of both nations. In fact, this whole mess has grown into quite the debacle, with Costa Rican President Laura Chinchilla proclaiming that its northerly neighbor had "forgot where its border is." Moreover, Costa Rica is worried that dredging done by Nicaraguans on the river's edge is both altering the border in Nicaragua's favor and damaging vital flora and fauna in the surrounding area. We're hearing that Organization of American States Secretary General Jose Miguel Insulza will soon meet with officials in both nations to get this ironed out peacefully, and considering that Costa Rica hasn't had a military in over three score, we know who's hoping that the guns stay holstered. So much for Pura Vida, huh? [Thanks, Ignacio]

  • Roku 'disallows' PlayOn, cites 'possibility of legal exposure'

    by 
    Darren Murph
    Darren Murph
    10.29.2010

    Bummer. Just a few short days after PlayOn support was apparently added to Roku's stable of set-top boxes, it looks as if the fun has come to an abrupt halt. Based on quotes from both PlayOn and Roku staff members, it sounds like the PlayOn channel will no longer work on those who try to get it installed, but those who managed to slip in early may be in the clear. Jim, a PlayOn staffer, stated that his company was "contacted today by Roku and told that they were going to disallow this channel," and because neither the Roku channel developer nor Roku "are affiliated with PlayOn, [they] have no control over the situation." On the Roku side, one Patrick has confirmed that "while... many of you are excited about a PlayOn-compatible Channel and may be using it, it unfortunately presents the possibility of legal exposure for us; as a result, the current PlayOn channels have been removed and are no longer available to add to your Roku player." If your bubble has just been popped in the worst possible way, we'd probably start looking into that 30-day return policy -- for you early birds, is PlayOn still working on your Roku box? Hit us up in comments below. [Thanks, Brian]

  • Is your new Apple TV skipping frames?

    by 
    Steve Sande
    Steve Sande
    10.25.2010

    Apple's new $99 Apple TV may be getting a lot more fans than its predecessor, but early reports from a number of users are indicating that the streaming video on the device sometimes skips frames. As reported on 9to5Mac and relayed by several of our readers from personal experience, the issue may not be apparent to everyone, but it can be annoying enough to those who know what to look for that they'd like to use the device for target practice. An Emmy-nominated editor who sent 9to5 an email about the issue noted that the motion stops for a frame, then it skips the next frame to catch up. The problem is most apparent where there is motion in a scene, and it didn't occur with the same video sources on the old Apple TV. The issue is receiving a fair number of discussion forum entries on the Apple Support site, so there is hope that a future update to the firmware on the new Apple TV will be forthcoming to resolve the problem. Have you experienced this issue? We'd like to know. Leave a comment below telling us about your experiences with the new Apple TV.

  • Clearwire throttling at-home WiMAX users?

    by 
    Darren Murph
    Darren Murph
    09.29.2010

    Ah, throttling. Can't ever seem to fully shake it, can we? Just weeks after hearing about a similar issue with the Epic 4G, scores of Clear at-home WiMAX users are now up in arms over apparent throttling on certain accounts. As the story goes, it seems as if the company is pulling back on upload and download speeds (from 10Mbps to around 0.25Mbps) for users who have consumed between 7GB and 10GB in a month, which is comically low even compared to Comcast's hated 250GB / month usage cap. Forum users are finding customer service lines to be no help whatsoever, and some digging has found that this may all be a part of a network traffic administration program that's ongoing within Clearwire. Have any of you seen similar issues? How much data are you sucking down per month? Does your usage clock still show up in your account profile? Let us know in comments below. [Thanks to everyone who sent this in]

  • Sony A55 / A33 video recording limited by overheating sensor

    by 
    Vlad Savov
    Vlad Savov
    09.29.2010

    So this is why the promo video accompanying Sony's launch of the A55 and A33 was set against a snowy backdrop. It turns out that these oh-so-revolutionary translucent mirror shooters can't keep their cool for any longer than 11 minutes when recording video at a temperature of 20 degrees Celsius with Image Stabilization turned on. The A55 is even quicker to overheat at 9 minutes, though it's worth noting that with IS switched off you can obtain the maximum of nearly half an hour of footage -- provided the weather doesn't heat up. Sony blames this on the APS-C-sized sensor within, and it' true that plenty of DSLRs come with artificial time limits -- our D5000 won't let us get past five minutes however we try to sweet-talk it -- but it's an irksome limitation to consider if you're thinking of buying either of these Alphas for their otherwise awesome video capabilities.

  • Google ordered to pay libel damages to perturbed gentleman, plans to appeal

    by 
    Darren Murph
    Darren Murph
    09.27.2010

    You know those search terms that automatically pop up once you begin typing something on Google? Yeah, that's Google Suggest, and it's just an aggregate of the most popular searches based on past requests from users. In other words, Google doesn't actually generate those suggestions itself, nor does some magical alien in its California labs. Despite all that, the Superior Court of Paris has ordered El Goog to shell out €5,000 ($6,721) to an unnamed gentleman who claimed that searches for his name automatically led to a list of suggestions that were damaging to his reputation. The kicker? Said gentleman actually had been "condemned to a prison sentence on charges of corrupting a minor" earlier in his life. Imagine that -- humans interested in his story were searching for his name along with "rape," "rapist" and "prison." Shame on you, Google. P.S. - Google's appealing, for obvious reasons.

  • Halo Reach requires hard drive to play in co-op mode, Microsoft working on this 'temporary issue'

    by 
    Vlad Savov
    Vlad Savov
    09.21.2010

    The Halo series has always been about addictive multiplayer experiences, so it's most disturbing to find out that campaign co-op gaming on the latest title is a non-starter for people without a hard drive attached to their 360. An issue has been identified by users of the 4GB Xbox 360, whereby attempts to team up on the baddies with your buddies -- whether locally or via Xbox Live -- is met with an error message saying that a HDD is "required for this game type." This affects both Halo: Reach and the earlier Halo: ODST. Adding extra memory via USB has been found to be ineffective, but at least Microsoft has stated that it's aware of the limitation and is "quickly working to resolve it." Standard multiplayer is predictably unaffected, so we suggest taking your rage out on some newbies while the MS techs figure out their caching algorithms.

  • Dell Streak's pre-rooted Android 2.1 update quietly suspended, revision coming in two or three weeks

    by 
    Richard Lai
    Richard Lai
    09.20.2010

    Ruh roh. Looks like Dell's stepped onto its own toes real hard with the Streak's Android 2.1 update -- O2 just confirmed to us that due to some "feedback from users," it's decided to suspend said download while Dell gets cranking on a revised software release over the next two or three weeks. We weren't given the exact reasons behind this quiet withdrawal, but our friends over at MoDaCo might have had the answer for some time -- soon after the release, they discovered that the 2.1 firmware was in fact pre-rooted, thus leaving the Streak vulnerable to unauthorized access and modification (although handy for the seriously tech-minded). Yikes. On the bright side, such substantial time frame suggests that the upcoming fix should also address other bugs like incompatibility with the desktop suite, weird loading behavior in the browser, and missing WMV video playback functionality. And here comes the inevitable question: what about Froyo? Well, neither Dell nor O2 could provide a date for the Streak's scoop of frozen dessert, but we'll bet you a white iPhone 4 that it won't be out in October.

  • Did iOS 4.1 introduce in-car USB playback problems for you?

    by 
    Darren Murph
    Darren Murph
    09.15.2010

    As with almost any software update, Apple has seemingly introduced a few new issues while ironing out a couple of others. Automotive forums around the web are ablaze with talk that iOS 4.1 has introduced any number of playback problems, with the bulk of complainers citing scratching, crackling or random disconnects when piping audio from their device to their vehicle via the dock connector. We've tested two iOS 4.1-equipped iPhone 4 handsets in two separate vehicles here at Engadget HQ, and we saw no quirks whatsoever, but we've no doubt that the issue is real to some extent. Prior firmwares have caused permanent incompatibilities between our iPods and vehicles before, and we're about at our wit's end. We know it's impossible for the software engineers at Cupertino to test new builds on every car adapter out there, but we're starting to wonder if they bother to plug 'em into any vehicles at all. Tell us below if you've pulled any hairs out in recent days, won't you? [Image courtesy of Murphy5156 / TiPb] %Poll-52796%

  • Verizon dishes on Fascinate's problems -- internally, anyway

    by 
    Chris Ziegler
    Chris Ziegler
    09.10.2010

    Rest assured this information was never meant to make it into the public eye (not all in one place, anyway), and from Verizon's perspective, there's a good reason for that -- if you've got a Fascinate, you just know you're going to be looking out for all these bugs now that you might not have noticed otherwise. Sorry to turn you into a nervous wreck, owners, but let's have a look at some of the bigger problems Big Red has its eye on in Sammy's latest incarnation of the Galaxy S: GPS lock latency is said to be abnormally long with no workaround available (sound familiar?), pressing the Search button while on a call can hang you up, calendar alerts can't be changed, and the backlighting on the bottom keys is fixed at five seconds -- something we'd complained about on other versions of the phone but is conveniently tied to the keyboard backlight settings on the Epic 4G. Nothing in the list necessarily sounds like a deal-breaker, but for a carrier known for testing the crap out of its phones prior to release, we'll admit that the list is a bit longer than we would've expected.

  • iOS 4.1: any problems for you?

    by 
    Chris Ziegler
    Chris Ziegler
    09.09.2010

    Okay, so we've given you about a day to download, install, and tear iOS 4.1 into microscopic shreds. What's the end result? We've been tipped on a handful of troublesome nuances in the update, ranging from unsolved proximity sensor woes to a sudden onslaught of voicemails -- and we're trying to get a feel for how widespread they all are. Care to chime in? Follow the break!