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User-generated content is an awesome way to breathe life into games (and cash into your wallet, if you don't mind stretching that metaphor to the breaking point). Sony Online Entertainment's Player Studio has been generating interest since its introduction as a way for EverQuest, EverQuest II,...

October 4th 2012 at 8:30pm 0 Comments
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What do dwarves and Monty Python have in common? They both feature prominently in Linda "The Brasse" Carlson's GDC 2012 talk about the front lines of the SOE community relations team. Given the recent roller coaster ride of the ProSiebenSat.1 deal and the turmoil on the forums that followed, I fo...

March 10th 2012 at 4:00pm 0 Comments
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PlanetSide 2 is certainly in the minds of several longtime fans of the original, but thus far we know very little about how the game will actually play. Luckily, Sony Online Entertainment is going to start breaking the metaphorical radio silence, and things are kicking off on the right note via a...

September 13th 2011 at 10:00pm 0 Comments
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It's never too early to start planning for next year's convention season, and Sony Online Entertainment has announced that its annual Fan Faire get-together is vacating its traditional summer slot starting in 2012. SOE's Las Vegas shindig will move to the Fall, and the company is currently offeri...

August 10th 2011 at 12:30pm 0 Comments
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By night, she's the impeccably-dressed, bearded dwarf that MCs Fan Faires and never turns down a good pint of ale. But by day, she's the Community Relations Director for SOE, and she dons several different caps as part of her job with the company. At Fan Faire, she took the time to speak with Ma...

July 14th 2011 at 5:00pm 0 Comments
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As the lights dimmed and a certain familiar bearded dwarf took the stage, SOE's Fan Faire officially got underway. After a hearty welcome from SOE Community Manager Linda "The Brasse" Carlson, fans were treated to some highlights of what to expect from the panels and events of the coming weekend...

July 8th 2011 at 9:30am 0 Comments
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In the wake of the uproar following Sony's announcement regarding customer data theft, the company has continued working to repair the damage and communicate with its customers. The latest information includes an FAQ on the incident as well as another announcement from Linda "Brasse" Carlson:...

April 27th 2011 at 10:00am 0 Comments
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Sony Online Entertainment has acknowledged an issue that has caused its MMORPGs and game-related websites to be sporadically unavailable since Thursday, April 21st. SOE's Linda "Brasse" Carlson posted on the EverQuest II forums late last night, attributing the trouble to "an external intrusion."...

April 23rd 2011 at 3:00pm 0 Comments
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When it comes to getting involved with community, Sony Online Entertainment's Director of Global Community Relations Linda Carlson knows it well. Most often seen tromping around conventions dressed as her beer-craving Dwarven alter-ego Brasse, Carlson was a fixture at SOE's Fan Faire events and aut...

February 14th 2011 at 12:30pm 0 Comments
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Community managers are the very definition of a paradox. They're some of the most public faces of the game, yet their role is often least understood. They serve many masters -- developers, players, marketing, press -- and are beholden to all of them at once. They're often on the blunt end of unrest...

March 29th 2010 at 5:00pm 0 Comments