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Daybreak: No SOE Live this year, but our games will endure
What does the transition from SOE to Daybreak Game Company mean for you? Well for starters, if you had set aside money and time to attend SOE Live this year, it's time to change those plans. Community Manager Linda Carlson confirmed on Twitter that the fan convention would be taking some time off due to the corporate transition: "SOE Live will take a hiatus as we focus on our exciting transition and the future of Daybreak Game Company." Daybreak President John Smedley also posted several follow-ups to the announcement and the ensuing player questions: "1) All our games are still up and will continue to be despite our new name. 2) Yes, we want to bring our games to Xbox One in addition to PS4. 3) Station Cash doesn't change at all (though we will be rebranding it soon here). 4) We're still making Everquest Next. Nothing has changed."
SOE relies on players to report inappropriate posts
If you see something, SOE definitely wants you to say something. EverQuest II CM Linda Carlson responded to a post on EQ2Wire to say that the studio depends on its players to help police the "meeelions" of comments in its forums. "Unless we are actually perusing the forums when something comes up, we do indeed rely on players helping to keep the forum community a reasonable and comfortable place to post by reporting disruptive or inappropriate posts," Carlson said. Carlson went on to give advice on how to constructively post on forums and avoid unnecessary conflict with other posters, including "Never post angry. Never post drunk." and "Two trolls do not make a right."
SOE hiring language-specific Community Reps for EQN Landmark
If you've got a passion for EverQuest Next Landmark and you are a native speaker of French, German, or Castilian Spanish, then SOE has a job opportunity for you. The Community Management Department, headed by Linda "Brasse" Carlson, is seeking Community Representatives for each of these languages to work on the upcoming sandbox. The positions are part-time and you work from home (so no need to relocate to San Diego!). If interested, send cover letter and resume to lmcarlson@soe.sony.com. Good luck to all who apply!
The Daily Grind: Should MMO studios punish out-of-game behavior?
Recently we reported on an interview in which SOE's Linda Carlson said that the studio is not above monitoring player behavior outside of the game and taking steps to punish or ban that player if they're being a bully or a troll. This in turn sparked a lot of discussion over whether that's a good move or not for SOE, but today I'd like to take the discussion beyond that particular studio to address it in general. Is it a good idea for MMO studios to pay attention to player behavior outside of the games and take action on that? Does this -- or the threat of it, at least -- foster accountability and community growth, or usher in a weird digital police state where kobolds might come and arrest you and your family for a Twitter expletive? We're sure you have an opinion on it, so let 'er rip! Every morning, the Massively bloggers probe the minds of their readers with deep, thought-provoking questions about that most serious of topics: massively online gaming. We crave your opinions, so grab your caffeinated beverage of choice and chime in on today's Daily Grind!
How SOE deals with bad seeds, in-game and out
At this year's GDC Europe, SOE's director of global community relations, Linda Carlson, talked about her management philosophy for a community infected by trolls and bullies. GamesIndustry.biz caught up with Carlson after the panel to further discuss this growing issue. Interestingly enough, Carlson also commented on how SOE monitors player behavior -- even outside of its games. "If we know who you are and you're abusing somebody on Twitter, we will ban your game account and we will not accept you as a customer ever again. It's not always possible to identify people [in that way], but we take that seriously." Carlson goes on to say, "A very influential player, high up in a huge guild -- we'll still ban them... In our games, if you are an exploiter we don't care who you are, how big your guild is, how many people you threaten to take with you when you go." Take a look at the entire interview for more on how SOE plans to deal with levels of negativity in its community.
GDC Europe 2013: SOE talks game shutdowns, The Matrix Online
Sony Online Entertainment's Linda "Brasse" Carlson took the stage at this year's GDC Europe to talk about SOE's approach to community management, and in the process delivered a little insight into how studios can (and should) approach shutting down MMOs with waning or nonexistent player populations. Carlson used Monolith Productions' The Matrix Online as an example, explaining that the game's population had dipped down to fewer than 500 players by the time the decision was made to take it offline in 2009. The breaking point where cost of maintenance just to keep the game up was ridiculous. Sometimes you just have to shut these games down. Determining when and how to sunset an MMO is never an easy task; Carlson noted that a studio should never "belittle the people who are deeply emotionally upset" about their favorite title shutting down. The talk wasn't all about shutdowns, however; Carlson also discussed Sony's community management philosophy, which includes showing empathy to players, protecting developers from abuse, and using the player-driven community council to make more educated and agreeable decisions about the future of its games. Gamasutra has a nice collection of quotes from the presentation, if you're into that sort of thing.
SOE Live 2013: Thursday keynote announces expansions, release dates, and more
SOE Live 2013 kicked off in the new Planet Hollywood venue with a keynote full of information as well as frivolity. The night started with a rap performance by a PlanetSide 2 player and continued with plenty of humor and even prize giveaways. Fan favorite Brasse, aka Linda Carlson, then lit up the stage (literally) in her PlanetSide 2-inspired Dwarven armor set and plugged Player Direct, a way for player-made gaming videos to gain more exposure. And then came the gaming news. Although even more details will be forthcoming as the convention progresses, there were some definite highlights shared by SOE CEO John Smedley, EverQuest Producer Thom Terrazas, and EverQuest II Producer Holly Longdale, including expansion announcements, release dates, and even some EverQuest Next tidbits.
SOE Live registrations open, offer early bird specials
Thinking about heading to SOE Live this August? Then it's time to get your pass to the event! SOE has opened up registrations to the convention today and has a few special deals for folks who book in the next couple of weeks. Event attendees can purchase single-day passes, evening passes, or all-access passes. Through May 22nd, the single-day passes are $10 off and the all-access pass is $20 off the normal price. The day and all-access passes include special goodies such as a t-shirt, in-game items, future expansions to both EverQuest titles, and access to the showroom. Children 12 and under can attend for free, and players may elect to spring for a brunch with the developer team for an extra $59. SOE Live will take place from August 1st through August 4th at the Planet Hollywood Resort and Casino in Las Vegas.
PAX East 2013: SOE's Linda Carlson on the state of the community
How many times have you found yourself asking, "Why won't the devs just listen?!" For any loyal MMO fan, it can be extremely frustrating to see feedback seemingly get ignored, and sometimes it feels as if there's a huge wall separating the fans from the developers. Linda Carlson, SOE's Director of Global Community Relations, spoke with Massively at this year's PAX East to talk about SOE's efforts to break down that wall and improve the relationship between players and developers into something that's more collaborative, rather than contentious. Whether you're the most loyal SOE fan or someone who's vowed never to play another SOE game, you might be surprised at what she has to say.
Sony officially announces SOE Live 2013
While we've known that SOE Live was moving location and dates this year to Planet Hollywood in Las Vegas from August 1st through the 4th, we now have official confirmation from the studio itself. SOE Head of Global Relations Linda Carlson drafted up an accompanying post about the upcoming convention that includes several pictures from previous years. "We're all gamers too," she writes, "and can hardly wait to hang out with you again! Everyone at the company LOVES going to SOE Live, the one event each that focuses solely on our players. We have everything in common!" Carlson explained that the change in venue was made for several reasons, primarily to keep costs down, have more flexible meeting space, and experience better air quality. She confirmed that, as in previous years, kids will get in free to the event.
The Guild Counsel: Proof that it's more than just a game
I'll admit, last week's poll was a surprise for me. For those of you who missed it, I asked which philosophy describes each reader's playstyle: "the brotherhood" or "the game." The former won with a fairly large margin of victory, which I didn't expect given that our community here is one that tends to focus on games as the main topic of conversation. As it turns out, almost 60% of the Massively community loves MMOs but also loves the bonds that come from them. Looking back over the past year, I think there were actually many stories that highlighted the player behind the pixel and reaffirmed our belief that we are indeed part of a brotherhood even if we don't always see it in our MMOs. This week's Guild Counsel is a recap of some of those gaming stories, and I believe even the most die-hard "game-focused" player will agree that there are moments when it really is more than just a game.
The Guild Counsel: What I learned at the SOE Live player panels
It was easy to overlook, but hidden among the mountains of new announcements and game panels at this year's SOE Live were several panels that were organized and run by the players themselves. Players were asked to submit ideas for panels across a wide spectrum of game topics. They came up with some terrific ideas, and Linda "The Brasse" Carlson, SOE's Global Director of Community Relations, used every tool at her disposal to fit in as many as possible in the lineup. Thanks to my time-turner necklace, I was able to catch several of these player panels in addition to the regular game panels, and I've summed them up below. There were some great moments from each of these panels, and if you missed them, you'll want to check out the highlights below!
The Tattered Notebook: Linda Carlson on goat herding and community management
What do goat herding and community management have to do with one another? On the surface, you'd probably think not much, but at GDC Online this week, SOE Head of Global Relations Linda "Brasse" Carlson explained the parallels between her job as Community Manager and her job as a goat herder. In the talk, though, she not only gave advice on how to run a community management team but also shared some interesting observations about some of SOE's online communities in general. In this week's Tattered Notebook, we'll look at some of the highlights.
SOE community webcast focuses on Player Studio
User-generated content is an awesome way to breathe life into games (and cash into your wallet, if you don't mind stretching that metaphor to the breaking point). Sony Online Entertainment's Player Studio has been generating interest since its introduction as a way for EverQuest, EverQuest II, Free Realms, and (eventually) Vanguard players to create and sell their own in-game items. In response to that interest, SOE's most recent community webcast focuses the spotlight on the Player Studio, with input from Director of Artistic Development Joe Shoopack, Sr. Manager of E-Commerce Rick Reynolds, and Global Community Relations Director Linda Carlson. Together, they talk players through the idea of the Player Studio and its origins in the wealth of fanart and persistent excitement about the games involved, what sort of effort will go into making items, and the magical journey that a submission undertakes before it emerges as a full-fledged, purchasable asset. While some of the initial item possibilities are still being nailed down, players can expect to be able to submit housing items, weapons, and shields for EQ, cloaks and housing items for EQII, and similar items for the other games. Skip below the cut to let the pros speak for themselves.
GDC 2012: The Tattered Notebook attends Brasse's community panel
What do dwarves and Monty Python have in common? They both feature prominently in Linda "The Brasse" Carlson's GDC 2012 talk about the front lines of the SOE community relations team. Given the recent roller coaster ride of the ProSiebenSat.1 deal and the turmoil on the forums that followed, I found it interesting to hear what it's like to be a member of the community management folks as they try to handle being in the middle of it all. While her talk was mainly aimed at community managers in other games, there were a few tidbits that players would probably find interesting and maybe even surprising. Read on for the highlights!
PlanetSide 2 hosting a webcast on Thursday
PlanetSide 2 is certainly in the minds of several longtime fans of the original, but thus far we know very little about how the game will actually play. Luckily, Sony Online Entertainment is going to start breaking the metaphorical radio silence, and things are kicking off on the right note via a webcast on Thursday. It's the first time that a live webcast is being held for the game, and it should help get players in on the ground floor for information about the multiplayer shooter. Hosted by Linda Carlson (better known as Brasse), this inaugural webcast will introduce the team behind PlanetSide 2. Eager players and fans should set some time aside on their calendars for 7 p.m. EDT (4 p.m. PDT), as that's the designated start time. No word on what might be revealed aside from the minds of the development team, but if you're looking forward to the game, it's probably not a bad idea to check it out anyway.
SOE's Fan Faire 2012 moving to the Fall
It's never too early to start planning for next year's convention season, and Sony Online Entertainment has announced that its annual Fan Faire get-together is vacating its traditional summer slot starting in 2012. SOE's Las Vegas shindig will move to the Fall, and the company is currently offering up a public vote to determine the exact dates. Participants can select between the weekends of September 13th through September 16th, September 27th through September 30th, or October 18th through October 21st. In a post on SOE's official boards, Linda "Brasse" Carlson explains that the bump is mostly due to the availability of the venue, which in turn keeps costs down and enables SOE to continue hosting the fan-friendly event.
The Guild Counsel: A chat with Linda "The Brasse" Carlson
By night, she's the impeccably-dressed, bearded dwarf that MCs Fan Faires and never turns down a good pint of ale. But by day, she's the Community Relations Director for SOE, and she dons several different caps as part of her job with the company. At Fan Faire, she took the time to speak with Massively about a variety of topics, including forum wars, social media, the future of SOE's Facebook games, and even a revamp of the popular Guide program in EQ and EQII. Read below the cut for highlights from the interview.
SOE Fan Faire 2011: Community address highlights
As the lights dimmed and a certain familiar bearded dwarf took the stage, SOE's Fan Faire officially got underway. After a hearty welcome from SOE Community Manager Linda "The Brasse" Carlson, fans were treated to some highlights of what to expect from the panels and events of the coming weekend through a keynote address by SOE President John Smedley. But before all the fancy trailers and big announcements, Smedley made a personal apology to fans for the security breach this past spring. In addition, he unveiled a new tool to protect player accounts -- the Vasco Data Security key fob. He said it's an extra layer of security that will protect against hacking, and it will go live in all SOE games as of tomorrow. All Fan Faire participants get a free key fob, and there will be iPhone and Android versions on the way as well. Read on for a look at all of the highlights from the community address!
Sony Online Entertainment issues an official response to Star Wars Galaxies petitions
The news that Star Wars Galaxies will soon be shutting down has been met with quite a bit of sadness from the players, for understandable reason: The game has just recently hit its eight-year anniversary and remains a large and unique game in many respects. Players had banded together to start a petition to save the game, one large enough to merit an official response from Sony Online Entertainment. But we're sorry to say that this isn't something to get excited about; the official response is, essentially, that the decision is made. Posted by Linda "Brasse" Carlson, the short response thanks players for their dedication and commitment to the game but notes that the agreement between SOE and LucasArts has been made after a great deal of discussion, and it's not going to be reversed. The letter closes by urging Star Wars Galaxies players to enjoy the game's twilight months by playing the game while it's still around, which is good advice but certainly sad news for those who had held out hopes for an 11th-hour reprieve.
