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Posts with tag survey

Nokia survey finds that many Americans work on the can


We already know that a solid chunk of Britons use mobile internet while in the throes of passion, and now Captain Obvious (today known as Nokia) has awkwardly landed to tell the world that Americans do too. A recent survey, which we can only imagine was absolutely thrilling to conduct, found that some 53% of working Americans "have been interrupted by a work-related phone call or e-mail while in the bathroom." Furthermore, some 23% have allowed a call / e-mail to interrupt them while on a date, but that's probably because 59% of those polled never, ever turn off their mobile. Just think -- the next time your buddy answers with a hint of stress in his / her voice, there's a statistically significant chance that you're barging in on some seriously personal business.

[Image courtesy of fletchy182]

Sprint's CSR response time skyrockets to first in recent survey

Last summer, Sprint was the laughing stock of the major US carriers in terms of customer service. Fast forward 15 months, and the very same carrier is now sitting atop the pile. A recent report compiled by Pali Research has found that Sprint's wireless customer care response times were best in class, and just 2.5 years ago in its first survey, Sprint was dead last. The carrier answered a whopping 91% of calls that researchers placed to the care center in under 30 seconds, while 99% of calls were answered within 2 minutes. If you're curious how the other guys did, try this: Verizon grabbed the silver with 85%, T-Mobile followed with 43% and AT&T took home the award of shame with just 33% of test calls answered within half a minute. So, the real question is: have you Sprint customers noticed an uptick in service levels? And are you AT&T subscribers growing increasingly impatient?

[Via phoneArena]

Microsoft survey hints at Instant On OS concept


Hmm, what have we here? A recent Microsoft survey sent out to select users has us wondering what on Earth the mega-corp is planning to do next, and judging by the looks of things, it has everything to do with Instant On. We've seen a number of these lightning-fast boot applications, with the most recent being ASUS' Splashtop OS and the iteration loaded onto Dell's freshest Latitudes. The survey makes mention that the "Instant On experience is different from 'Full Windows' because it limits what activities you can do and what applications you have access to." The survey also asks about which applications would be most important to have quick access to, and it very plainly states that in this "scenario," your PC would "be usable in eight seconds." So, is Instant On coming to Windows? Who knows -- but it's clear someone at Redmond is giving it some thought.

[Thanks, Anonymous]

Analysts say HDTV sales could decline in current economy, snow could fall in Montana

Hey, the analysts have to find something to talk about, right? As the Blue Chips rise and fall like the tides, so have bobbed the reports regarding how this economy will affect HDTV sales. Just a week ago, one survey found that 73% of non-HDTV owners were still forging ahead with plans to pick up an HDTV within the next 12 months, and given the record low prices we're apt to see on Black Friday, we don't half blame 'em. Merely 24 hours later, out popped another report backing the claim. Now, however, Craig Moffett, an analyst at Sanford C. Bernstein & Co., is suggesting that the current credit crunch could already be eating away at TV sales. Or, you know, maybe all these intelligent souls out there understand that massive sales are just over a month away. How's that for analysis?

[Image courtesy of StarTribune]

InfoWorld finds 35% of enterprise-class users downgrade to XP

Hold your horses, vaquero. Let's not blow this all out of proportion here. While it's no secret that a certain amount of Vista purchasers are utilizing that "downgrade to XP" option to its fullest extent, a small (and let us emphasize "small") collection of data suggests that some 35% of "mainly enterprise-class users" have opted for XP over Vista on their newly-purchased rig. By scouring data from the 3,000 or so members feeding information to the InfoWorld Windows Sentinel tool, the site found that just over 1 in 3 users had defected to Microsoft's previous OS. Granted, the tool cannot take into account Linux users or even the "Hackintosh crowd," though as Randall Kennedy puts it, 35% is "still a huge percentage, and way out of proportion for even the dramatically unpopular Windows Vista."

87% of PlayStation 3 owners watching Blu-ray movies? Survey says yes


Buried under predictions that 2012 will bring dominance for Blu-ray over DVD and breaking news that the PS3 just may have had a hand in winning the format war the Entertainment Merchant's Association 2008 Annual Report on the Home Entertainment Industry holds survey results showing 87% of PS3 owners reported they watch Blu-ray movies on their console. That's a stark contrast to last year's NPD survey indicating 60% of owners didn't even know it played them. We don't know what's behind the jump, be it better marketing/consumer education, or something wrong with how one the surveys were conducted. You can mull that one over during the fast money round while also peeping results that say 22% of HDTV owners think they're watching HD programming, but in fact are not -- not like we haven't heard that before.

[Via PS3 Fanboy]

Worldwide PCs in use surpass 1 billion, next billion to come in 2014


So, we hear that Planet Earth is home to four billion phone lines. Now it can claim to house over one billion installed PCs -- what do those neighboring planets have on that, huh? According to research firm Gartner, the number of "installed PCs worldwide has surpassed 1 billion units," and it estimates that said figure is growing at around 12-percent annually. Should this trend continue, we'll be reporting on 2 billion sometime during 2014. It should be noted that this figure accounts for computers in use rather than units shipped, and while the current ratio remains slanted towards mature markets, Gartner expects emerging markets to (expectedly) account for a larger share as we climb to 2 billion. Unsurprisingly, the firm also suggests that around 180 million PCs will be replaced this year, with around 35 million of those hitting landfills "with little or no regard for their toxic content." Kind of puts a damper on things, wouldn't you say?

[Via Reuters, image courtesy of Wikimedia]

Study finds that we're all arrogant jerks, can probably fix its own damn iPod next time


Hey you -- yeah, you. The one reading this here gadget site. You know what? You're a jerk. A complete kneebiter. That's the conclusion of a recent study conducted by Mindset Media and Nielsen Research, which evaluated the "mindsets" of 25,000 American adults and found that technology fans scored high on such traits as leadership, "dynamism" and assertiveness, but had low marks in modesty and could be perceived as arrogant and conceited by others. That's fine by us -- we're not going to turn down leadership for being well-liked, after all -- but we've got a feeling those survey results are going to change as soon as someone at Nielsen needs his or her printer drivers updated. Obligatory Nick Burns video after the break.

[Thanks, Benjamin; hoodie from ThinkGeek]

Survey: 74% of US Americans say NO to in-flight calling, YES to data

In a Harris Interactive survey of 2,030 US adults of whom, 1,778 have actually flown in an airplane, a full three quarters say that cellphone usage on airplanes should be restricted to "non-talking features." In other words, email, texting, and surfing the Web. That's a pretty significant majority seeing as how the EC has cleared the way for calls within European airspace. 69% of consumers agreed that if voice calls are permitted, a special "talking zone" should be established so that other passengers are not interrupted. While the survey reflects our own opinions, take note that the results benefit sites like Yahoo! Mobile, the very company which commissioned the survey. It's also worth highlighting a comment made by a certain Miss Teen, South Carolina who said, "That some US Americans should be unable to do so, because, uh, some-a people out there in our nation don't have cellphones, and such as, maps." Good point.

Cellphone-only households on the rise, landlines crying a river


Hold everything -- did you have any idea surging cellphone use was putting a damper on landline utilization? Oh, right, common knowledge. Anywho, a recent study conducted here in America found that three in ten households actually relied solely or primarily on their mobile to communicate. In the latter half of 2007, it was discovered that 16-percent of domiciles didn't even have a landline, while 13-percent had one but took all (or nearly all) of their calls via cell. Just to put things in perspective, only 5-percent of US homes were cellphone-only in 2004, while 1.082-percent had not yet surrendered their can-and-string. If you're one of those number lovers, hold your head up high and hit the read link for lots more data about this totally engrossing topic.

[Image courtesy of Preston LNO]

Would you elect the president via text message? 61 percent say 'Y'


According to a recent, sensational survey from Samsung Mobile, 61 percent of lazy, distracted, and impossibly ignorant cellphone users over the age 18 say they would be comfortable casting their vote for President of the United States via a text message. Meanwhile, the totally serious and meaningful survey found that eight in ten (or 80 percent) of teens under the legal voting age would use their mobile devices to cast a ballot in the election. Additionally, Samsung Mobile discovered that 90 percent of cellphone users would like an ice cream cone, while another 87 percent would like an ice cream cone only after eating a quarter-pounder with cheese. Soon Samsung Mobile hopes to determine what percentage, if any, of the people surveyed know who is running for the office of president.

Zune survey points to video downloads


Apparently, video is all the rage these days. Just ask the folks who received a survey from Microsoft about services which may or may not be coming to the Zune. It's possible your heart might skip a beat when you read questions like, "I would rather download a movies from an online service than buy a DVD," or, "My friends and I regularly send each other links to online videos." Though the question, "I'm willing to carry a larger MP3 player if it improves the quality of the display," could just be suggesting a new Zune-XXXL is on the way. Regardless of what it you take away from these cryptic messages, remember one thing: just like that Netflix survey, this may not mean anything at all.

[Thanks, Ducttape38]

PSA: not all big box employees understand the DTV transition


Although Circuity City has claimed that its employees are trained and well equipped to handle any questions you may have concerning the digital TV transition, we'd highly recommend taking any advice sales pitches you receive in-store with a sizable spoonful of salt. According to new data from MassPIRG, sales clerks at Best Buy, Circuit City, RadioShack, Target and Wal-Mart "routinely gave inaccurate information about digital TV converter boxes and the government coupon program" when questioned by undercover researchers. Rather than get into what schemes were used (hint: buying a new set was often suggested over picking up an el cheapo converter), here's an overview of the facts. First off, you won't even be affected by the cutover if you receive your local broadcast stations via any means other than over-the-air. Secondly, all that's needed to convert digital OTA signals to signals that your analog set can digest is a (relatively) inexpensive converter box. Lastly, we wouldn't even recommend paying full price for said box -- you know, considering that the government's handing out $40 coupons to anyone who signs up here. So yeah, next time you catch some young buck trying to push that pricey HDTV rather than actually help you out, feel free to put him / her in their place.

[Via Electronic House, image courtesy of StarBulletin]

Palm ranks last in satisfaction survey, no one surprised


We know it's probably going to be pretty hard to believe this, but according to a recent survey of mobile phone users, Palm ranks absolutely last in customer satisfaction. If you believe what the folks at ChangeWave Research have to say (and the 4,182 people they questioned), only 30-percent of Palm users reported being "very satisfied" with their device, while companies like Apple and RIM garnered 72-percent and 55-percent, respectively. Of course, considering current trends with the company, and the fact that it's just started paying out to users for repeated repairs on devices, this doesn't come as much shock. The report demonstrates that users are moving to smartphones at an alarming rate -- but with rankings like this, they're probably avoiding Palm devices. Guys, it might take a little more than Bono to fix this mess.

Update: Our friends at Palm contacted us with some supplemental information which they wanted to get across concerning this research and related studies. According to them, two separate, third-party firms (Satmetrix and Russell Research) conducted studies which came to the opposite conclusion of ChangeWave's work. In their words: "The Satmetrix survey found that 65-percent of respondents rated their overall satisfaction with Palm as an 8-10 out of 10. Also, the Russell Research study found that 56-percent of respondents were either "very satisfied" or "extremely satisfied" with their Palm smartphone device."

[Via Palm Infocenter]

High school study shows love for Apple, P2P music sharing

In today's episode of "no surprises here," we look at a recent study published by Piper Jaffray & Company which attempts to take an intimate look inside the minds of high schoolers across the US. As you'd probably expect, none of the results were all that shocking. When asked about MP3 players, some 82-percent of those that already owned some form of DAP stated that it was an iPod, which was slightly up from last fall. Additionally, 64-percent of those surveyed admitted to downloading music illegally, which may actually be an (ever-so-slightly) positive figure considering that the percentage actually dropped from 72-percent in 2006. As for the iPhone, just 3-percent of students claimed that they owned one, but nearly 10-percent stated that they were looking to pick one up "within the next six months."

[Via CNET, image courtesy of MSN]



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