Nokia survey finds that many Americans work on the can

[Image courtesy of fletchy182]
Posts with tag survey

Last summer, Sprint was the laughing stock of the major US carriers in terms of customer service. Fast forward 15 months, and the very same carrier is now sitting atop the pile. A recent report compiled by Pali Research has found that Sprint's wireless customer care response times were best in class, and just 2.5 years ago in its first survey, Sprint was dead last. The carrier answered a whopping 91% of calls that researchers placed to the care center in under 30 seconds, while 99% of calls were answered within 2 minutes. If you're curious how the other guys did, try this: Verizon grabbed the silver with 85%, T-Mobile followed with 43% and AT&T took home the award of shame with just 33% of test calls answered within half a minute. So, the real question is: have you Sprint customers noticed an uptick in service levels? And are you AT&T subscribers growing increasingly impatient?
Hey, the analysts have to find something to talk about, right? As the Blue Chips rise and fall like the tides, so have bobbed the reports regarding how this economy will affect HDTV sales. Just a week ago, one survey found that 73% of non-HDTV owners were still forging ahead with plans to pick up an HDTV within the next 12 months, and given the record low prices we're apt to see on Black Friday, we don't half blame 'em. Merely 24 hours later, out popped another report backing the claim. Now, however, Craig Moffett, an analyst at Sanford C. Bernstein & Co., is suggesting that the current credit crunch could already be eating away at TV sales. Or, you know, maybe all these intelligent souls out there understand that massive sales are just over a month away. How's that for analysis?
Hold your horses, vaquero. Let's not blow this all out of proportion here. While it's no secret that a certain amount of Vista purchasers are utilizing that "downgrade to XP" option to its fullest extent, a small (and let us emphasize "small") collection of data suggests that some 35% of "mainly enterprise-class users" have opted for XP over Vista on their newly-purchased rig. By scouring data from the 3,000 or so members feeding information to the InfoWorld Windows Sentinel tool, the site found that just over 1 in 3 users had defected to Microsoft's previous OS. Granted, the tool cannot take into account Linux users or even the "Hackintosh crowd," though as Randall Kennedy puts it, 35% is "still a huge percentage, and way out of proportion for even the dramatically unpopular Windows Vista."
In a Harris Interactive survey of 2,030 US adults of whom, 1,778 have actually flown in an airplane, a full three quarters say that cellphone usage on airplanes should be restricted to "non-talking features." In other words, email, texting, and surfing the Web. That's a pretty significant majority seeing as how the EC has cleared the way for calls within European airspace. 69% of consumers agreed that if voice calls are permitted, a special "talking zone" should be established so that other passengers are not interrupted. While the survey reflects our own opinions, take note that the results benefit sites like Yahoo! Mobile, the very company which commissioned the survey. It's also worth highlighting a comment made by a certain Miss Teen, South Carolina who said, "That some US Americans should be unable to do so, because, uh, some-a people out there in our nation don't have cellphones, and such as, maps." Good point.
In today's episode of "no surprises here," we look at a recent study published by Piper Jaffray & Company which attempts to take an intimate look inside the minds of high schoolers across the US. As you'd probably expect, none of the results were all that shocking. When asked about MP3 players, some 82-percent of those that already owned some form of DAP stated that it was an iPod, which was slightly up from last fall. Additionally, 64-percent of those surveyed admitted to downloading music illegally, which may actually be an (ever-so-slightly) positive figure considering that the percentage actually dropped from 72-percent in 2006. As for the iPhone, just 3-percent of students claimed that they owned one, but nearly 10-percent stated that they were looking to pick one up "within the next six months." 









Other Weblogs Inc. Network blogs you might be interested in: