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If you're ever made a gadget purchase at Best Buy, you've likely heard of the Geek Squad: the retailer's in-house fleet of tech support and repair specialists. Well, helping with your hard drive issues isn't all they do. Here at Expand NY, the crew is showing off some of the tools used at Geek Squ

20 days ago 0 Comments
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So, what happens after you've become an international pariah? The PRISM revelations may rattle along, but the figure who started it all is trying to return to something approaching a normal life. Edward Snowden's lawyer has revealed that, after settling at an undisclosed location in Russia, the NS

1 year ago 0 Comments
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Laptop Magazine's once again done us all a really good turn by running a pretty exhaustive -- yet totally reasonable -- test of the tech support for ten popular companies that produce laptops. Essentially, they placed two call to each outfit's support -- one during peak, one during off-peak hours,

5 years ago 0 Comments
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Among oodles of new phones, we're also expecting some nice surprises on the software front at Mobile World Congress this week. One particular app that has our attention is LogMeIn Rescue+Mobile, which should enable IT support groups to tap into one's Android-based phone remotely and \"see an exact vi

5 years ago 0 Comments
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For anyone's who has tried to connect ZeeVee's ZvBox, we commend you if you've managed to avoid calling technical support at least once. Although we're (mostly) kidding there, there's no denying that the aforesaid unit is one of the more complicated devices to install and get running. Thankfully, Z

6 years ago 0 Comments
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Just days after hearing that Verizon would be staffing its Syracuse call center with 335 new employees over the next few years, DISH Network is announcing that it too needs a few good men / women to \"accommodate customer growth.\" Reportedly, the satellite provider is looking to hire 200 folks in its

6 years ago 0 Comments
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After some success with last year's undercover excursion, Laptop Magazine is once again taking one for the team and testing out laptop manufacturer tech support. This year their faux-problems were system tray icon clutter and hard drive defragment. Last year Apple and Lenovo took the top prize, and

7 years ago 0 Comments
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Usually when shopping for a computer, the only two factors that really matter to most people are cost and features; if you can get the specs you want at a price you can afford, well, you're probably a happy camper. What many folks don't consider -- until it's too late, that is -- is the quality of t

8 years ago 0 Comments