You know, it's so rare to hear about great customer service. It is, it really is. That's why this story of one individual's problem with the Wii's optical disc drive is such a great story to read, not only for us fanboys, but for anyone who's ever had a horrible time dealing with customer service. So what makes this story so special?
Well, upon calling in with the problem, the Nintendo CSR (customer service rep) found out that the individual in question lived in Redmond and provided directions to Nintendo's local repair center to take the console. Upon arriving, it only took a mere 25 minutes for the individual's Miis, Wii Points and save data to be transferred over to a new Wii.
Nice, pleasant customer service. Ain't it grand?