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AT&T disconnecting critical users? Probably not


You may have heard the hubbub in the last 24 hours about AT&T's new Terms of Service for its DSL accounts, and its apparent hardline approach to customers who may criticize the company. For those of you not up to speed, the long and short of it is that the TOS stipulates that AT&T can and does reserve the right to disconnect any user's account if the telco believes said user is utilizing the connection to "damage the name or reputation of AT&T, or its parents, affiliates and subsidiaries." Sounds doomy and gloomy, doesn't it? Well, AT&T issued a statement in response to the backlash it's been getting, making it explicitly clear that it is not the company's policy to axe users who take it to task. Here's what they had to say:
"AT&T respects its subscribers' rights to voice their opinions and concerns over any matter they wish. However, we retain the right to disassociate ourselves from websites and messages explicitly advocating violence, or any message that poses a threat to children (e.g. child pornography or exploitation). We do not terminate customer service solely because a customer speaks negatively about AT&T. This policy is not new and it's not unique to AT&T."
So, according to The Man, you can talk all the smack you want about AT&T and its screwball policies / high prices / use of dental implants to monitor your conversations -- without the fear of having the lines snipped... or so they say.

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