Take this following story as a lesson on why you should be an educated shopper and do research before you head into a store. A 41 year old Singaporean woman went shopping for a new PSP at a Lucky Plaza shop. She met a courteous and helpful assistant who directed her to a Black PSP system. There are so many capabilities of the PSP, but he explained that with a "software upgrade," it can do much more, such as surf the Internet and play games for free. Fifteen minutes later, the clerk came back with a massive bill: $3500.
"Nicole," the unfortunate victim in this scam, refused to buy a system that cost as much as a laptop. However, the clerk said that they had already paid for the "costly" licenses. She asked why other shops only charged a few hundred dollars for the system ($300 according to the original article) and the clerk claimed the licenses "were not original."
After some haggling, she was able to get the cost down to $2600. Later, her brother informed her that she had essentially been robbed. She went back to the store and demanded a refund -- but she agreed to pay $1000. When complaining to the Consumers Association of Singapore, she was denied any further help because she had already agreed to pay the store.