When Gamestop first started taking pre-orders for Wrath of the Lich King, they told their customers that they would be open at midnight for the launch. About a month ago, however, the Gamestop stores in malls had to cancel their midnight launches. When I asked my local mall Gamestop employee while taking the mini-gamer trick or treating, I was told that the malls were charging too much to keep the doors open and that all Gamestop mall stores were canceling midnight launches.
I informed my friends who had pre-ordered and they went to cancel their pre-orders only to be told that Activision was paying the mall costs and the midnight launches were back on schedule. When I called to confirm, I was told the same information but that the employee would not be quoted.
So I called Gamestop Corporate. The marketing department refused to comment saying that they would not release information about a publisher covering any costs for Gamestop. He was very irritated, to put it mildly.