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Amazon suspends Kindle account after too many product returns

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The Kindle should be a pretty straight forward proposition, but this just goes to show you how sometimes folks can stir up controversy even with something as innocuous as an e-book reader. First there was the hassle with the Writers Guild over text-to-speech, and then Amazon threatened MobileRead with legal action for merely linking to software they didn't take kindly too. And now we're hearing alarming tales of Kindle owners who have had their accounts turned off when inadvertently running afoul of company policy. Case in point, a user on the MobileRead forums reports being locked out of his account for what was termed an "extraordinary" rate of returns (that is, he returned electronics that arrived damaged or defective). Because of this, our man was unable to purchase new books for his device, or even check out magazine / newspaper / blog subscriptions he had already paid for. Luckily, this gentleman was able to plead his case and get his account reactivated -- but other users haven't been quite so fortunate. We'll be keeping an eye on you, Amazon -- so let's try and play nice for now on.

[Via Channel Web]

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