EVE Online or follow its news, you've probably heard of the Council of Stellar Management (or CSM for short). They're a democratically elected group of players that volunteer a lot of free time to help the developers improve EVE. The CSM's job is outlined in the official summary document as "to represent society interests to CCP". They act as an intermediary between CCP's development team and the EVE players but what do they actually do and have they made a positive impact on the game? I initially researched the CSM one month after the institution's inception when it was much too early to tell. With three six-month terms completed and a fourth about to start, there's now enough information to take a real conclusive look at how well the system works.
Join me as I examine the creation of the CSM, how it works and what it's actually achieved since its inception.