Star Trek Online is that there are a lot of parts that work great in a dramatic television series that don't necessarily work as well in a game. As much fun as it might be to have your bridge officers get together for a poker game, there's a dearth of useful ways to integrate it into gameplay in a meaningful sense. That having been said, the team at Cryptic is clearly interested in trying to add as many iconic elements from the series as possible, as spotlighted in the most recent set of Ask Cryptic answers on the official site.
A prime example are individual bridge officer stories -- they want to add them, but there are so many variables that the effort winds up feeling more generic instead of more personal. However, there are ideas and hopeful plans for adding more personalities to bridge officers, as well as the potential to respec your officers (although that also runs into minor problems). There's also some information about the upcoming Diplomatic missions to help spice up exploring the nebulae around the galaxy. Star Trek Online players are encouraged to take a look at the full list of answers, which covers quite a bit of space in both design and lore.