PlayStation product? Have a Twitter account? If you answered yes to both, then you'd be interested to know about @AskPlayStation -- the official account for all of your PS concerns. They'll assist you via tweets Monday through Friday from 9:30AM - 5:00PM PST and will answer in real-time between the hours of 2 and 5 PST. Hit up the source link to get all of your inquiries answered -- just behave yourselves, OK?