EU Servers back up after lengthy downtime
Problems began late last night in the EU, with players reporting on the forums that they had been seeing battle.net friends disconnecting in large groups from their servers, 20 or more at a time. These issues eventually turned into random disconnects for ever larger numbers of players, followed by players being unable to connect at all.
As WoW Insider's EU spy, I tried to connect myself, and received an error saying that my characters could not be found. Don't be alarmed if you received the same error, simply check your characters on the armory, if you can access it, and ensure they're still there.
Blizzard Community Manager Lurdlespor took to the forums at 10:51 GMT, some eight hours after initial reports came in, to inform players of what was going on, and has provided hourly updates since then. There is not a resolution, nor is a timescale available, leaving many players frustrated after a reported 17 hours downtime. WoW Insider will continue to update this post with new details as they appear.
The technical issues that we were experiencing earlier have now been resolved. Apologies for the inconvenience.
- Blizzard CS EU (@BlizzardCSEU_EN) December 29, 2012
The technical issues are now resolved, with a fairly epic 20+ hours of downtime for some EU players. Lurdlespor's posts remain after the break.
This issue will continue to be investigated and is our top priority. We apologise for the disruption this has caused.
Update 17:00 GMT: We continue to work with our network partners to resolve this issue, however we do not have any updated info on this at this time. The forum and website access continues to be intermittent, which is also under investigation.
Update 16:00 GMT: We are still working with our network providers to resolve this issue, however we do not have an ETA for a fix for this just yet. When we get more concrete information, we will let you know.
We are also experiencing slowdown and some errors with our community sites, which may prevent players from reaching the Account Management and Forum pages, this is also under investigation.
Update 15:00 GMT: This is still being worked on, however we do not have an estimated time just yet for a fix. Please check back on this thread later, we will update as soon as we have more information.
Update 14:00 GMT: We do not have any firm updates to share with you regarding a time for a resolution of this issue, it is still under investigation and we are working closely with our network partners in order to resolve this. We will let you know as soon as we have further information.
Update 13:00 GMT: We are still working on this issue in liaison with our network partners, no estimated time for a resolution just yet. We apologise for the delay in this being resolved.
Update 12:00 GMT: This issue is still being investigated and worked on, and our network team is working with our network partners to resolve this issue as soon as possible. We do not have an estimated time for a solution yet, and will update you with further information as soon as we have it.
Update 11:22 GMT: Please note this issue is also affecting emails sent from us, so if you have requested a password reset or require another form of email from our support team, it may be delayed while this issue is being worked on.
Update 10:51 GMT: We do not have an estimated time for a resolution on this issue yet, we continue to liaise with the affected parties, and we will let you know as soon as we have further information on this issue.
We are currently experiencing external general connectivity issues which started on the night of the 28 - 29/12
Symptoms of this issue include either being unable to connect properly to a character, i.e. being stuck on a loading screen, or being disconnected once in-game.
Our network technicians are investigating this issue, and we will update here when we have further information regarding this issue.
We apologise for any inconvenience caused by this issue
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