Latest in Gaming

Image credit:

Sony says PS4 failures have varying causes, affect less than 1 percent of units

Jon Fingas, @jonfingas
November 19, 2013
14 Shares
Share
Tweet
Share

Sponsored Links

The PlayStation 4 launch last week was quickly followed by mounting reports of defective units, including consoles that wouldn't display video. Had Sony shipped the console with a common flaw? No, an SCEA spokeperson tells us in a statement (found after the break). The company believes there "isn't a singular problem" at fault that would affect a large number of systems. The failure rate is also relatively small, according to the representative. With less than 1 percent of shipped systems affected by these problems (up from 0.4 percent in a previous claim), the number of broken systems is reportedly within the "expected range" for a product launch. While we're certainly used to new devices that ship with a few bugs in tow, that figure still leaves a lot of unhappy gamers -- one percent of the million-plus PS4 buyers would still equate to 10,000 people. Sony says it's working to get these systems replaced; let's hope it moves quickly.

There have been several issues reported, which leads us to believe there isn't a singular problem that could impact a broader percentage of PS4 units. We also understand that some units were reportedly damaged during shipping. The number of affected PS4 systems is less than 1%, which represents a very small percentage of total units shipped to date and is within the expected range for a new product introduction. We understand the frustration of consumers that have had a problem and are working with them and our retail partners to help troubleshoot issues and ensure affected units are exchanged.

All products recommended by Engadget are selected by our editorial team, independent of our parent company. Some of our stories include affiliate links. If you buy something through one of these links, we may earn an affiliate commission.
Comment
Comments
Share
14 Shares
Share
Tweet
Share

Popular on Engadget

Engadget's 2020 Back-to-School Guide

Engadget's 2020 Back-to-School Guide

View
Apple is reportedly planning 'Apple One' subscription bundles

Apple is reportedly planning 'Apple One' subscription bundles

View
These AI-generated tennis matches are both eerie and impressive

These AI-generated tennis matches are both eerie and impressive

View
Facebook is the latest tech giant to blast Apple's 'App Store tax'

Facebook is the latest tech giant to blast Apple's 'App Store tax'

View
Huge video game companies are exposing Apple's iOS hypocrisy

Huge video game companies are exposing Apple's iOS hypocrisy

View

From around the web

Page 1Page 1ear iconeye iconFill 23text filevr