If you've been holding off from buying Batman: Arkham Knight for Windows due to reports of numerous performance issues, low quality textures and glitches, its publisher Warner Brother Games agrees. That's why it's pulling the game from sale "while we work to address these issues to satisfy our quality standards." If you've already purchased it you can still play, but in a forum post the team mentioned people can go to Steam or retail locations where they purchased the game for a refund. A couple of days ago, Warner made some suggestions on how users could get the game to run better, but those don't seem to help much. Right now, the game is showing a "Mostly Negative" review status on Steam with 8,700 reviews logged -- while it's certainly not the first bad PC port, hopefully this embarrassing episode will make it one of the last. (We can hope, right?)
Our team has posted an update for our PC players over at the official Arkham forums. http://t.co/a6EFqhSD3n
— Batman Arkham (@BatmanArkham) June 24, 2015
Warner Bros. Games:
Dear Batman: Arkham Knight PC owners,
We want to apologize to those of you who are experiencing performance issues with Batman: Arkham Knight on PC. We take these issues very seriously and have therefore decided to suspend future game sales of the PC version while we work to address these issues to satisfy our quality standards. We greatly value our customers and know that while there are a significant amount of players who are enjoying the game on PC, we want to do whatever we can to make the experience better for PC players overall.
Thank you to those players who have already given valuable feedback. We are continuously monitoring all threads posted in the Official Batman: Arkham Knight Community and Steam forums, as well as any issues logged with our Customer Support (support.wbgames.com). If you purchased your copy of the game and are not satisfied with your experience, then we ask for your patience while these issues are resolved. If desired, you can request a refund at help.steampowered.com (Steam refund policies can be found here: http://store.steampowered.com/steam_refunds) or the retail location where you purchased the game.
The Batman: Arkham fans have continually supported the franchise to its current height of success, and we want to thank you for your patience as we work to deliver an updated version of Batman: Arkham Knight on PC so you can all enjoy the final chapter of the Batman: Arkham series as it was meant to be played.