Latest in Culture

Image credit: Shutterstock

Customer service on Twitter now includes location sharing

Get more help via DM with a brand’s account.
469 Shares
Share
Tweet
Share
Save

Sponsored Links

Shutterstock

Twitter is one way to easily get some customer service. A simple tweet can often get a faster response than finding a customer support number or using email. The social network has a new feature to make support even more personal: Brands can now request and share location data with users via direct messages.

Imagine sending a direct message to your carrier when you have a problem with your phone. The brand manager will get your permission to receive your location data and then they can direct you to the closest store. This could make getting your needs met much faster than searching around your mapping app or Yelp.

Twitter has been beefing up its customer service features for a while now, including single-link feedback buttons and other tools. Wingstop even has an order form built into its direct messages for frictionless ordering. So far, restaurants TGI Fridays and Wingstop are using the location-based APIs, while other brands are sure to follow suit.

All products recommended by Engadget are selected by our editorial team, independent of our parent company. Some of our stories include affiliate links. If you buy something through one of these links, we may earn an affiliate commission.
Comment
Comments
Share
469 Shares
Share
Tweet
Share
Save

Popular on Engadget

New York state bans sales of flavored e-cigarettes

New York state bans sales of flavored e-cigarettes

View
After Math: Shut it down, shut it all down

After Math: Shut it down, shut it all down

View
The best USB-C hubs and docks

The best USB-C hubs and docks

View
'Gears 5' will add new modes and maps in its first six months

'Gears 5' will add new modes and maps in its first six months

View
Hulu's 'Castle Rock' season 2 teaser shows the origins of 'Misery'

Hulu's 'Castle Rock' season 2 teaser shows the origins of 'Misery'

View

From around the web

Page 1Page 1ear iconeye iconFill 23text filevr