Latest in Gear

Image credit: Instagram

Instagram makes it easier for businesses to answer your DMs

It's coming alongside support for starting orders inside the app.
563 Shares
Share
Tweet
Share
Save

Sponsored Links

Instagram

It's a big deal that Instagram now lets you make some orders without leaving the app, but what if you have questions? You're covered there, too. Instagram is trotting out direct messaging tools that help shops answer messages quickly. Right away, businesses now see your important messages in their main inbox, not a pending folder. They can filter and star conversations if they need to follow up. And in the future, they may not even have to type some messages.

A test in the "coming weeks" will offer quick replies that let businesses answer common questions. If you're wondering about store hours or shipping rates, they won't have to write every answer from scratch. Impersonal? You bet -- but it could make your life easier if you'd rather not wait for an answer before going on a shopping spree.

All products recommended by Engadget are selected by our editorial team, independent of our parent company. Some of our stories include affiliate links. If you buy something through one of these links, we may earn an affiliate commission.
Comment
Comments
Share
563 Shares
Share
Tweet
Share
Save

Popular on Engadget

Engadget's 2019 Back-to-School Guide

Engadget's 2019 Back-to-School Guide

View
Adam Driver investigates post-911 CIA tactics in 'The Report' trailer

Adam Driver investigates post-911 CIA tactics in 'The Report' trailer

View
OtterBox reveals a portable and stackable wireless charging system

OtterBox reveals a portable and stackable wireless charging system

View
Chevy's 2020 Bolt EV will pack a longer 259-mile range

Chevy's 2020 Bolt EV will pack a longer 259-mile range

View
Samsung updates mid-range A50 and A30 with new cameras, flashier designs

Samsung updates mid-range A50 and A30 with new cameras, flashier designs

View

From around the web

Page 1Page 1ear iconeye iconFill 23text filevr