The revised verdict came after some back and forth about where the company could showcase its device. In a letter dated October 29th, the CTA's rep wrote to Lora DiCarlo:
"As our team discussed your options for exhibiting at CES, it spurred a larger conversation with our executive team about Lora DiCarlo's participation in the awards program.
Unfortunately, CTA is exercising its option to remove the Vela [Ose's original name] application from the CES 2019 Innovation Awards program, under the language below as found in the awards terms and conditions agreed to at the time of entry:
Entries deemed by CTA in their sole discretion to be immoral, obscene, indecent, profane or not in keeping with CTA's image will be disqualified. CTA reserves the right in its sole discretion to disqualify any entry at any time which, in CTA's opinion, endangers the safety or well being of any person, or fails to comply with these Official Rules. CTA decisions are final and binding."
The CTA added that it had begun a process to fully refund application fees paid to the awards program and ordered Lora DiCarlo to cease any use of awards logos and graphics. When Engadget asked the CTA about its guidelines for the awards, a spokesperson said, "Vela does not fit into any of our existing product categories and should not have been accepted for the Innovation Awards Program. CTA has communicated this position to Lora DiCarlo. We have apologized to the company for our mistake."
In a letter dated November 2nd, CTA CEO Gary Shapiro and the executive vice president of CES, Karen Chupka, indeed told Lora DiCarlo:
"We are very sorry that we've gotten this far into the awards process and wish we had been aware earlier that your product was ineligible for entry in the Robotics and Drones category. We made an error in processing your application."
To Haddock, these weren't satisfactory reasons. She wrote a letter back to the CTA on November 8th, saying the company would continue to use the awards logo as her legal team advised her that the CTA had breached its contract.
"You [sic] letter claims our product is 'ineligible,' yet you never explain why. It cannot be simply for the fact that we make a product that is for women's sexual health, because CES has given recognition to similar products from our competitors and allowed them to exhibit at the show. ... [lists examples]
Additionally, CES has had no problem allowing explicitly pornographic products for men, such as Naughty America's virtual reality porn product, and Abyss Creations' RealDoll, Solana, the hands-on sex robot for men. In 2018, CES allowed Naughty America to proudly display a sign on exhibition floor stating, 'The Future of Adult Entertainment is Here.'"
There were repercussions for losing the award. Haddock said after initially receiving the award, she had negotiated funding with an investor who had been impressed the company had been able to secure "such an award." A number of potential investors also showed renewed interest after hearing about the prize. She had to figure out how to tell them the CTA revoked the award. The emotional consequences were heavy as well. "I had to sit down with the entire team of engineers and tell them [about not getting the award] after we thought we had it," Haddock told Engadget.
Haddock is one of the latest founders in the sex-tech industry to feel snubbed by the CTA. Most recently, the founder of the Lioness sex toy company, Liz Klinger, said her application to exhibit at the startup-friendly Eureka Park zone was rejected for apparently not meeting criteria.
Klinger was confused later when she saw Naughty American's VR porn exhibit at the Las Vegas Convention Center's South Hall. "Wait a minute, why is that here and we're not able to show at Eureka Park?" Klinger recalled thinking. "That didn't make sense," she told Engadget.
What Klinger perhaps didn't know is that Naughty America also had to jump through hoops to get its booth and exhibit approved by the CTA. Another name that people point to as an example of sex tech making it into CES is OhMiBod, and that company also had a difficult time registering at first. OhMiBod's founders said that now both the show's organizers and attendees have embraced them. And a few other sexual-health companies have exhibited at CES as well.