A 15-year-old user named Paige told BuzzFeed News that she had to use the default current date for her birthday, because she couldn't change it due to the way the app was designed. Her account ended up getting instantly deleted. She told the publication that she didn't think the age check would be a big deal and that the issue would've been avoided with the appropriate warning. While she was able to download all her videos from a link the app sent, she lost 17,000 fans -- and all the opportunities the platform afforded her. Other users who didn't care what date they used when they created their accounts and appeared 13 and younger to the platform weren't even that lucky. They found their accounts deleted before they could even correct their birthdays.
As a response to the complaints affected users aired on social media, TikTok tweeted that those who typed the wrong birthday will have to prove their age by sending in a copy of a government ID. The solution was likely designed to prevent users from lying about their age. Problem is, even those who shouldn't have been affected are having trouble getting back. Some of those who got locked out of their accounts couldn't access the company's report tool, while some of those who were able to access it still haven't received a response. In addition, a lot of teens older than 13 don't have government IDs yet.
A TikTok spokesperson told BuzzFeed News that the company is aware of the issues, and its support teams are now "working to provide users guidance." It will release further details and instructions via the @TikTok_US Twitter account.