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Snapchat admits its age-verification system doesn’t work

The company is working with the UK’s Home Office to develop new safeguards.
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Westend61 via Getty Images

Confronted by the UK's Parliament, Snapchat admitted its age verification process doesn't keep users younger than 13 years old from signing up. That's not exactly a big secret. Users are simply asked to enter their birthday, which could easily be fudged. But Snapchat's admission is significant.

"Anybody who works in the internet industry will tell you that it's not possible to have a foolproof way to keep under 13s off any platform," said Stephen Collins, Snapchat's senior director of international public policy. He added that Snapchat is working with the UK's Home Office to develop a new age-verification system. However, because of a non-disclosure agreement, he could not share details.

Collins and another Snapchat executive were questioned by the UK's Digital, Culture, Media and Sport committee, after a 14-year-old murder victim's family received taunting messages via the platform. The Snapchat execs did say, if the company finds user under 13 years old, it will terminate those accounts. And users who sign up via a web browser, may be flagged by cookies, which have storied their real age from other websites. But the Members of Parliament and Snapchat agreed those safeguards are lacking.

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