Latest in Gear

Image credit: August

August halts sales of View doorbell over WiFi problems

It's offering refunds to buyers willing to troubleshoot their devices.
98 Shares
Share
Tweet
Share
Save

Sponsored Links

August

August's View doorbell hasn't had a stellar launch. The smart home company is "pausing" shipments of the View after reports of "performance challenges" in certain households. While it didn't say what those issues were, The Ambient noted that the View frequently disconnected from WiFi, rendering its camera less than useful for keeping watch over your front door. August vowed to use the shipping freeze to gauge feedback and make "critical improvements" to the smart doorbell.

In exchange for the trouble, August is offering refunds to those customers who are willing to keep their Views and provide feedback. Those who aren't happy, meanwhile, have been asked to return their doorbells to stores.

The company is adamant that it will resume sales of the View "in the near future" and will let people know when there's a specific date. It's an important gesture and shows that the company is determined to do right by its customers. At the same time, there's no doubt that this is a blow to August's expanding smart home ambitions -- it's going to have that much tougher a time competing against heavyweights like Amazon's Ring.

All products recommended by Engadget are selected by our editorial team, independent of our parent company. Some of our stories include affiliate links. If you buy something through one of these links, we may earn an affiliate commission.
Comment
Comments
Share
98 Shares
Share
Tweet
Share
Save

Popular on Engadget

Russia reportedly breached encrypted FBI comms in 2010

Russia reportedly breached encrypted FBI comms in 2010

View
Elon Musk insists 'pedo guy' tweet wasn’t serious accusation

Elon Musk insists 'pedo guy' tweet wasn’t serious accusation

View
Nintendo's SNES-style Switch controllers are now available

Nintendo's SNES-style Switch controllers are now available

View
Mazda will show off its first EV at the Tokyo Motor Show

Mazda will show off its first EV at the Tokyo Motor Show

View
US Senators ask the FCC to review licenses with China-owned telecoms

US Senators ask the FCC to review licenses with China-owned telecoms

View

From around the web

Page 1Page 1ear iconeye iconFill 23text filevr