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Comcast and Verizon extend no-disconnect pledge through June 30th

The move could help kids finish the school year online.
Jon Fingas, @jonfingas
April 27, 2020
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Truck with signage and logo for Comcast Xfinity internet and television service, in the Silicon Valley town of Santa Clara, California, August 17, 2017. (Photo via Smith Collection/Gado/Getty Images).
Smith Collection/Gado/Getty Images

Comcast and Verizon (Engadget’s parent company) are extending their pledges to keep people online as the US grapples with the COVID-19 pandemic. Both providers have announced that their no-disconnect policies will now last through June 30th for home, small business and wireless subscribers. As before, anyone who can’t pay their bills during the period just has to notify the appropriate company to avoid disconnections and late fees.

We’ve asked AT&T and T-Mobile if they’re following suit. Multiple major telecoms adopted the FCC’s Keep Americans Connected pledge in mid-March as the government agency stressed the importance of enabling remote communication for work and school, not to mention to offset the economic impact.

The networks didn’t provide detailed justifications, but Comcast said it had extended its policy to help students “finish out the school year” while staying home. And practically speaking, this is an acknowledgment that many lockdowns won’t lift quickly. Remote work, job seeking and education will likely continue for a while as states and cities reopen, making no-disconnect policies vital until the economy returns to something vaguely resembling normality.

Update 4/27 6:45PM ET: AT&T and T-Mobile also tell Engadget that they have stretched out their policy until June 30th.

Verizon owns Engadget's parent company, Verizon Media. Rest assured, Verizon has no control over our coverage. Engadget remains editorially independent.

All products recommended by Engadget are selected by our editorial team, independent of our parent company. Some of our stories include affiliate links. If you buy something through one of these links, we may earn an affiliate commission.
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