Color of Change President Rashad Robinson, who was also at the meeting, described it as a disappointment. “It is abundantly clear that they are not yet ready to address the vitriolic hate on their platform,” he said.
“Zuckerberg offered the same old defense of white supremacist, antisemitic, islamophobic and other hateful groups on Facebook that the Stop Hate For Profit Coalitions, advertisers and society at large have heard too many times before,” boycott organizers, which also include the NAACP andCommon Sense Media, wrote in a statement. “Instead of actually responding to the demands of dozens of the platform’s largest advertisers that have joined the #StopHateForProfit ad boycott during the month of July, Facebook wants us to accept the same old rhetoric, repackaged as a fresh response.”
In a statement, a Facebook spokesperson said the meeting “was an opportunity for us to hear from the campaign organizers and reaffirm our commitment to combating hate on our platform.”
We have invested billions in people and technology to keep hate off of our platform. We have created new policies to prohibit voter and census interference and have launched the largest voting information campaign in American history. We have banned more than 250 white supremacist organizations and are holding ourselves accountable by producing regular reports about our content moderation efforts. We know we will be judged by our actions not by our words and are grateful to these groups and many others for their continued engagement.
Earlier in the day, Sandberg said Facebook was “making changes,” but didn’t directly address the demands of the boycott organizers.
“We meet in the context of what may be the largest social movement in US history, and our nation’s best and latest chance to act against the racism that has pervaded our country since before our independence,” she wrote in a Facebook post ahead of the meeting. “We are making changes – not for financial reasons or advertiser pressure, but because it is the right thing to do.”
Sandberg also said Facebook plans on Wednesday to release the final report from a two-year civil rights audit of the company’s policies. Robinson criticized the timing of the audit’s release, calling it a “a transparent effort to change the narrative.”
Facebook and Zuckerberg have previously indicated they were reluctant to make concessions. While Zuckerberg announced some changes — including an expansion of Facebook’s hate speech policy for ads and labels on some future posts from politicians — he stopped well short of the boycott organizers' ten recommendations. The groups behind the boycott have asked for stricter moderation of hate speech and extremism in private Facebook groups, and more support for users who face harassment. They also want the social network to appoint a high-level executive to oversee civil rights issues at the company.
“The only recommendation they even attempted to address is hiring a civil rights position but were unable to commit to the crucial piece of the position being at the C-suite level or what the requirements for the position will be,” Stop Hate for Profit said following the meeting. “They offered no attempt to respond to the other nine recommendations.”
In private, Zuckerberg and other executives have been even more defiant: one of Facebook’s top business executives, reportedly told advertisers that the company does not “make policy changes tied to revenue pressure.” And last week, Zuckerberg told employees that he would not change Facebook’s rules over what amounts to “a small percent of our revenue.”
“We’re not gonna change our policies or approach on anything because of a threat to a small percent of our revenue, or to any percent of our revenue,” he said. according to The Information. He also predicted the advertisers would come back to Facebook “soon enough.”
Update 7/7 5:47pm ET: Updated to add Facebook’s statement on the meeting.