A major Slack outage welcomed us back to work this morning

You probably had trouble connecting to the service or loading messages for a few hours.

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Kris Holt
January 4th, 2021
In this article: slack, productivity, outage, news, gear
PARIS, FRANCE - FEBRUARY 06: In this photo illustration, the Slack logo is displayed on the screen of an Apple iPhone in front of a computer screen displaying a Slack logo on February 06, 2019 in Paris, France. Slack announced in a statement that it had "confidentially" filed its file with the SEC for an IPO. Launched in 2014 in San Francisco, the US Enterprise Messaging boasts 10 million daily active users in more than 150 countries worldwide. (Photo by Chesnot/Getty Images)
Chesnot via Getty Images

So much for a smooth return to work after the holidays. Your first day back at the office (or your desk at home) might have been disrupted when Slack experienced serious issues on Monday morning. At first, the incident was somewhat limited as messages were not loading for many users. Others were having connection problems. By around 11:20AM ET, Slack was experiencing a full-blown outage, according to its status page.

Slack outage

Slack said “all hands are on deck on our end” as it tries to get to the bottom of the outage, which is far from the company’s first. Slack hasn’t given an estimate of how long it'll take to resolve the problem, though it will continue to share updates on the status page. In the meantime, perhaps it’s time for another sandwich packed with leftovers.

Update 11:30AM ET: Slack upgraded the problem from an incident to an across-the-board outage.

Update 3:35PM ET: Slack reports “most customers” should be able to connect to the app after the service was down for much of the day (Eastern time). This headline of this post has been updated to reflect this change.

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