Americancustomersatisfactionindex

07.31.13
Samsung edges past Apple in US smartphone satisfaction study, but reverse is true in Korea
07.31.13

Samsung edges past Apple in US smartphone satisfaction study, but reverse is true in Korea

What a difference a year makes. Apple topped American Customer Satisfaction Index's smartphone ran...

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05.16.12
iPhone waltzes into top spot of US phone satisfaction index, small carriers trump the giants
05.16.12

iPhone waltzes into top spot of US phone satisfaction index, small carriers trump the giants

We know almost too well how smartphones perform in US market share; what we don't usually see is h...

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05.18.11
Sprint joins Verizon atop customer satisfaction survey
05.18.11

Sprint joins Verizon atop customer satisfaction survey

Sprint is on a bit of a roll recently. Sure, there were some problems with its Google Voice integrat...

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05.31.10
Survey says pay TV customer service is at new heights
05.31.10

Survey says pay TV customer service is at new heights

The American Customer Satisfaction Index has been tracking the satisfaction of pay TV customers sin...

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