mobile-authenticator
Latest
Mobile authenticator app update for iOS is coming soon
If you use the mobile authenticator app on your iPhone or other Apple device, an update is going to be rolled out soon. This update will give the app full compatibility with iOS 7 and have an appropriate resolution for the iPhone 5 and 5s. The snag here is that when you update, the app may lose track of the fact that it's your authenticator -- and that can lock you out of Blizzard games. To make sure you don't get locked out, before you upgrade you'll want to write down your restore code: from the app menu, click setup and then continue. You'll have a serial number and a restore code here which you can write down or take a screenshot of for reference. Then, if your new app isn't working, open the menu, click restore, then "I want to perform a restoration," then enter your serial number and restore code. If you haven't already, you can also set up SMS protect, which allows you to remove a broken authenticator -- or broken authenticator app, in this case -- from your account via a text message to your phone, so you can detach the old authenticator and connect a new one. Anyone who has their iPhone set to automatically update apps should be especially wary, as this means your authenticator app will update as soon as the update appears on iTunes. Make sure you're ready for the update so you don't get locked out!
Age of Wushu promises latency improvements and matrix authenticator
In a new set of questions and answers from the Age of Wushu community, Snail Games promised that North American players experiencing lag will soon see relief. "We are taking serious measures to solve the latency problems after escalation," the devs promised. "Server fixes are already on their way. Players in North America will see considerable improvement starting from this week!" The devs said that a mobile matrix authenticator is coming later this month to provide better account security. "Think of it as a private Bingo card that works as a key to your account," Snail PR explained. A separate mobile authenticator is being worked on for iOS and Android, but no release date has been set. The Q&A article covered other topics such as the cash shop skill, bug fixes, cross-server interactions, and unnecessary chat spam. For those interested in Age of Wushu's upcoming Steam release, the devs said that this is still in the works but currently there is no release date set. In a separate post, the studio announced that the Phantom Twin Dagger skill set will be coming to the game next week. [We erroneously reported the matrix as a mobile authenticator and have corrected the article accordingly.]
PSA: Battle.net authenticator may not be friendly with iOS 7 update
Battle.net members with a mobile authenticator on an iPhone, iPad or iPod, listen up: Today's iOS 7 update may reset your authentication info. Blizzard has a few suggestions to make sure you're still protected after the update hits: Write down your authenticator's serial number and restore code, and restore it to your phone after the update Remove the authenticator before updating and reattach it after iOS 7 is installed Use Blizzard's SMS Protect, a free service that can remove an authenticator from your account Update via wi-fi, since this reduces the risk of an accidental reset altogether Read through the mobile authenticator troubleshooting page for specific questions, and enjoy that fancy new version of iOS.
Newest iPhone iOS update may affect authentication
If you use a mobile authenticator on your iPhone to log into Battle.net products, beware the upcoming iOS update. It just might reset your authenticator and cause you some irritating headaches the next time you try to log into WoW. Over on the official forums, Support Forum Agent Harlsoco outlines a few ways you can prevent an authentication mess following the update. The full blue post is after the break.
Blizzard's response to authenticator lawsuit: 'Without merit'
A few days ago Massively reported that a class-action lawsuit had been brought by players against Blizzard Entertainment. The lawsuit claims that Blizzard's actions (and inactions) were forcing players to purchase physical authenticators for Battle.net. Today we've heard the response from the studio, which is an unsurprising dismissal of the accusations. Blizzard released a statement that began as follows: "This suit is without merit and filled with patently false information, and we will vigorously defend ourselves through the appropriate legal channels." The studio went on to address the concerns brought up by the lawsuit and defend its actions during the past summer's Battle.net security breach. Blizzard said that the onus to secure one's computer is on the operator, which is why the company "strongly encourages" the use of authenticators.
Don't forget to change your Blizzard Authenticator with your new iPhone
Apple has made switching over your iPhone when you buy a new one very easy, but there's one other task you may need to undertake, especially if you're one of the many players of the popular World of Warcraft game out there (or Diablo III, or Starcraft II, or other Blizzard games): You'll need to switch your Blizzard mobile authenticator app over to your new device. Blizzard posted a reminder to do this over the weekend and their online guide to removing authenticators should help anyone who needs to transfer over with the process. I just did it myself: You'll have to remove the authenticator from your previous phone device from your Blizzard account (by first confirming a few codes from it), and then add the new one (by entering the serial number and authentication code) once you've installed the app on your new device. It's not hard at all. It is a little annoying that you should have to go to such lengths to protect your gaming account, but with hundreds of hours of gameplay and memories stored up in these games, it's a process you might as well undertake. If you grabbed a new phone this weekend and play WoW yourself, make sure to switch things over before you get rid of your old phone.
North American players may now update their security questions
As an update to the security breach last week, players on North American realms will now be prompted to change their security question and answer when logging in to their Battle.net accounts. The security breach included no financial information; however, answers to personal security questions were compromised, as well as some information related to Mobile Authenticators. In addition to the security question update, players may now also update their Mobile Authenticators as well. Please note, this is only in regards to North American accounts; players in Europe need to do neither of these things. And remember, if you are a North American player and have not changed the password on your account, doing so is an excellent idea. Nethaera As a precaution following our recent security update, players on North American servers please take a moment to visit Battle.net account management, where you will be prompted to change your security question as well as update your Mobile Authenticator. There you'll also find helpful tips and an FAQ, as well as instructions on how to add additional layers of security to your account, including the Battle.net Authenticator or the Mobile Authenticator for those that aren't already using one. source
The Daily Grind: Do you use mobile authenticators?
A recent listener of the Massively Speaking podcast sparked a lively debate about the mobile authenticators that MMO companies are so fond of asking us to use as an extra layer of security for our accounts. He suggested that companies that encourage authenticators are doing so less for our security than for their own financial interests or responsibility -- after all, if I'm using an authenticator, they can save money on support and security staff. Our listener also pointed out that authenticators are annoying to the point that MMO studios sometimes have to bribe us with minipets and other goodies to get us to enroll, which suggests that maybe more people than we'd think avoid that extra tier of security. What about you -- do you use mobile authenticators when they are available, and if not, how do you and the games you play safeguard your accounts? Every morning, the Massively bloggers probe the minds of their readers with deep, thought-provoking questions about that most serious of topics: massively online gaming. We crave your opinions, so grab your caffeinated beverage of choice and chime in on today's Daily Grind!
Trion Worlds customer database hacked, 'no evidence' credit card info stolen
Trion Worlds has become the latest in a long string of MMO studio security breaches this year, as the company reported an intrusion into its customer database. At risk of compromise were customers' user names, passwords, birthdates, email and billing addresses, and partial credit card info. However, the company states that "there is no evidence" that full credit card numbers were stolen at this time. In a message posted on the Trion Worlds website, the company promises that it is both researching the intrusion and taking steps to increase security. As part of this, all RIFT players will be asked to change passwords and security questions, and their mobile authenticators will need to be reconnected. The company urges customers to watch their bank statements for questionable activity, and provides customers with resources to get a free credit report and putting a freeze on credit reports. To compensate customers for the issue, Trion is providing all RIFT players with three extra days of gaming time and a Moneybags' Purse that increases all money looted by 10% in-game. [Thanks to everyone who sent this in!]
Star Wars: The Old Republic launches Android authenticator and upcoming test server
If analyst predictions hold true, Star Wars: The Old Republic is going to be big. And that means that it's going to be heir to the natural problem of account hackings, the sort of thing that goes hand in hand with every major MMO. Luckily, the game has launched with security authenticators already available, with a physical version and an Apple app available right out of the gate. The mobile authenticator for Android devices is also now available, meaning that you have a multitude of ways to ensure that the only threats to your characters are those of the blaster-wielding variety. Once you've gotten through the authenticator stage, however, perhaps you'd like to see what's coming next for the game? Ask a Jedi reports that it looks like BioWare is in the process of setting up a public test server, giving every subscriber a chance to enjoy the upcoming patches and updates before they go live. While players will not be able to copy characters from the live servers to the test environment at this time, the team behind Star Wars: The Old Republic seems to be polishing up the game on a daily basis even though it's just launched, so that likely won't remain the case for long.
Battle.net Mobile Authenticator now available for Windows 7 Phones
Android and iOS device users have had the luxury of using the Battle.net Mobile Authenticator, a software version of Blizzard's downright necessary keyfob authenticator, on their phones or tablets for a while now. As of today, Windows 7 Phone users can also take advantage of the Mobile Authenticator by downloading it from the Windows Phone Marketplace. At this point, there's pretty much no reason not to have an authenticator -- they're 6 bucks and free to ship for a physical device and no cost at all for a software version available for every major mobile platform. Just get it! Battle.net Mobile Authenticator for Windows® Phone 7 Devices The Battle.net Mobile Authenticator, an application for mobile phones that provides an extra layer of account security, is now available as a free download for Windows® Phone 7 devices on the Windows Phone Marketplace. The Battle.net Mobile Authenticator provides a one-time password that you use in addition to your regular account name and password when you log in to a Battle.net account to play World of Warcraft or StarCraft II. Versions for other mobile devices are also available for download here, or you can purchase a physical Battle.net Authenticator from the online Blizzard Store. Visit the Battle.net Mobile Authenticator FAQ for more information, or head to the setup page to get started after you've downloaded the application. For additional account security advice, check out our Account Security page. source
iPhone Mobile Authenticator temporarily removed from iTunes store
Those players using the iPhone Mobile Authenticator in conjunction with their Warcraft accounts may want to note the latest news from Community Manager Lylirra on the official Blizzard forums. Due to an issue with the latest version of the authenticator, the app has been removed from the iTunes store, to be replaced with a new version at a later date. Don't panic if you happen to have the authenticator tied to your account -- all current authenticators will continue working as usual, but players looking to download or update the app for their iPhone or iTouch devices will have to wait until the new version is released. Also note that whatever this issue may be, it is not a security issue; your account is perfectly safe. Follow after the break for the full announcement.
First Core Hound Pup adoption campaign winners announced
Blizzard's Core Hound Pup Adoption Campaign is giving players the chance to win an iPad as well as boost their own account security. In an effort to get more authenticators attached to accounts, Blizzard ponied up some iPads to get the job done. Each month, a screenshot entry is chosen to win one of 12 iPads. Just take a screenshot of you and your security pup companion doing something crazy, out of the ordinary, or just plain awesome, hit up the contest rules page, and you've got a shot at winning. The first four winners have just been announced and their screenshots released. %Gallery-122048%
RIFT bringing out a new authentication service today - but not yet
Authenticators are one of the most popular forms of account security around, giving players an extra layer of defense against hackers and keyloggers. RIFT has been dealing steadily with account security issues since launch, so the upcoming authenticator service is no surprise to players. Using a digital authenticator service, players will very soon be able to use their Android mobile devices for authentication services -- but carefully note the "soon," as the service isn't yet ready for prime time. Currently, using the authenticator will prevent players from logging in, as the code for using said authentication isn't yet in place. A new launcher will be put into place for the game later today, allowing players with Android devices use of the authentication service. While the current release is only for the Android platform, code for the iOS is being finalized, meaning that iPhone and iPad users won't be left out in the cold. So if you're playing RIFT and want to have a little more random number to go with your login, you'll soon be able to do just that. (But not quite yet.) [Thanks to Puremallace for the tip!]
Reminder: Save your mobile authenticator serial number before you upgrade your iPhone
If you're using a mobile authenticator on any kind of phone or mobile device, it's important to remember that it's fairly easy to ensure that you can use it again quickly after the phone gets any sort of update or patch. All you need to do is write down the serial number of the authenticator application you have on your phone. This way, if you need to deauthorize for any reason (or an update causes any issues) you can do so quickly and easily at battle.net without having to wait for a phone service call or what have you. This is particularly important for those folks getting the latest iPhone OS, iOS 4. If the upgrade goes haywire for any reason, you'll likely lose all your data off the phone; including the authenticator serial number. This means if you're going to upgrade your iPhone, iPod Touch, or iPad to iOS 4, you must write down your authenticator serial number to be safe.
Updates to the iPhone mobile authenticator
Normally we don't get too excited over updates to the Battle.net Mobile Authenticator, but reader El Oreo brought the most recent update to our attention. Version 1.1.0 of the iPhone version of the mobile authenticator contains the following updates: A new "Copy" feature lets you copy the currently displayed authentication code into your device's clipboard. You can then paste it into other text entry fields, such as when accessing Battle.net Account Management on Safari. Miscellaneous UI improvements. Obviously that second note isn't all that exciting, but I think the first one is worth mentioning. This is a feature users of the mobile authenticator have wanted for awhile, not just for Safari but also for Blizzard's other upcoming app. To be more specific, the Auction House app that Blizzard has recently announced (which I hope and pray is as good as Fallen Earth's mobile app). You'll need to log in to use it, so you'll most certainly need to use the authenticator that's on the exact same phone. Since the iPhone doesn't let you use two applications at the same time, this copy feature is going to be a welcome addition. Sure, you could just remember what the generated code is, but this is 2010. Who remembers things anymore? I have computers for that.
Activision "selectively expanding" brands onto iPhone
Activision is probably the biggest gaming company going these days, and in their conference call earlier this week, CEO Bobby Kotick briefly mentioned its foray into the world of the iPhone. We've talked a lot in the past about indie developers and how they find their way on to the App Store, but it's the larger companies that sometimes have a tougher time of it, making larger games that don't always make back their accordingly large development costs, much less make any money. Kotick says that Activision is still a bit leery, but that they will continue "selectively expanding our brands" onto platforms like the iPhone (he basically says that Guitar Hero is coming to Apple's handheld soon), and that the company is looking into Apple's platform more as a brand extension rather than a potential source of financial revenue. Case in point: Blizzard's release of the Mobile Authenticator for their World of Warcraft. They're not planning to release games necessarily, but just other ways for users to connect with the company and its brands. Not that they can't release successful games -- Activision is also dropping the first downloadable map pack for its very popular World at War: Zombies game (based on the Call of Duty brand). The pack is $5 (on top of the $10 app price, though there is a free version available without the DLC to try), and adds a second map to the game, more than doubling the size of the in-game world, as well as adding more perks, content, and other goodies. Interesting to see the approach that a larger developer is taking with Apple's platform.
Mobile Authenticator available for Android
Blizzard appears to be trying to make it easier for everyone to have an Authenticator and to that end, there is now a Mobile Authenticator for Android. The Android version works just like the iPhone/iTouch app and is available at the Android App store (you can view it via a third party site). Once you get it on your phone, you then link it to your account at the official World of Warcraft Account Management page. We have reports of the app working for people. Though we were unable to find this app from Blizzard directly, we believe it to be legitimate. However, we have contacted Blizzard for confirmation. We'll let you know what they have to say when we hear back from them. Update: Here is the link to the official Blizzard support page for the Android app. Looks like it's legit. Update 2: Here is the official announcement. If you don't have an Authenticator yet, we can't recommend it enough. The added protection an authenticator provides to your account is much greater than the slight inconvenience of needing access to your phone whenever you login. This is particularly the case if you game at internet cafes. %Gallery-49197%
Mobile Authenticator back in the App Store
After getting yanked off of Apple's App Store a little while back, Blizzard's Mobile Authenticator app is now back in business, and ready for a free download. Version 1.0.2 is out now [iTunes link] and the description says it contains UI improvements with a streamlined and enhanced interface.Unfortunately, the issue that originally got the app pulled off the store hasn't actually been fixed: the official blurb is now saying that you should definitely remove the authenticator from your account before you upgrade, and then re-apply it again to your account after you've upgraded (and presumably gotten a new key installed). If you install this new version of the app and then try to access your account, it won't work (and you'll have to call Blizzard support at 1-949-955-1382 to help them remove the old authenticator).Small hassle to go through, however, to have an account protected against hacking. If you have an iPhone or an iPod touch and haven't picked up this application yet, now's the time to do so for sure.[Thanks to everyone who sent this in, especially Eric!]
Issues with Mobile Authenticator get it pulled from the App Store
Blizzard's mobile authenticator updated recently, and as soon as it did, we started getting tips on the tipline saying there was a major issue. Apparently the update reset the code associated with your authenticator, which meant that if you applied the authenticator update (and had the authenticator connected to your account), there was no way to actually get a code to login to your account. In short, if you apply the mobile authenticator update, you won't be able to log in to your account until you take the authenticator off completely (I'd assume you can then reinstall and reuse the authenticator, though people will probably be a little more trigger-shy about that one). There are instructions for how to do all of this over on the forums.Of course it's a major issue, and in response, Blizzard has acknowledged the problem and apparently pulled the Authenticator from the App Store. So if (like me) you haven't updated yet, you won't need to worry about it, and hopefully the next version will fix the issue. But yes, if you have updated, you'll need to go through the steps above to remove the app from your iPhone and account, or just call Blizzard customer service at 1-949-955-1382 and they should be able to help you with the issue.Update: So far we've only heard about problems with the iPhone version, and of course the issue is when you go from the old to the new version. If you use another phone, or have only used the new version, you shouldn't have any issues.
