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Airbnb expands cancellation policy to cover stays affected by coronavirus
More than a few travel plans have been disrupted by the coronavirus outbreak, and Airbnb is acknowledging that with a broader cancellation policy. The service is expanding its worldwide Extenuating Circumstances coverage to allow no-penalty cancellations for stays and Experiences made on or before March 14th, with check-in dates between March 14th and April 14th. This won't cover mainland China, where normal business is expected to resume on April 1st.
Airbnb reverses ban on West Bank listings
Airbnb is changing course on its earlier decision to ban listings for Israeli settlements in the West Bank. As part of a settlement with a pro-Israel law organization that had sued over the ban, Airbnb said it would allow listings in the hotly contested region. However, it vowed to donate any profits from listings to unspecified humanitarian aid groups. The company planned a similar move for other disputed territories, including the regions of Abkhazia and South Ossetia in eastern Europe.
Airbnb bans multi-listing hosts in New York and San Francisco
Airbnb knows that city and state governments are eager to crack down on abuse of its home rentals for makeshift hotels, so it's taking action before it has no choice. As of November 1st, residential hosts are banned from offering multiple listings in both New York state and San Francisco -- you can't just buy up a string of apartments in the hope of turning a profit. At least in New York, it will also implement a three-strikes policy that permanently bans repeat offenders. It's not yet certain that Airbnb will institute similar rules in other areas, though it wouldn't be surprising if they spread elsewhere.
Airbnb helps Paris attack victims' families find free places to stay
Facebook isn't the only internet giant offering a helping hand in the wake of the Paris terrorist attacks. Airbnb has launched a portal that helps anyone affected by the attacks find (or offer) a free place to stay. If you're determined to meet with a family member or got stuck in the city during border closures, you won't have to pay a thing -- Airbnb is waiving its service fees at the same time. You have to check in no later than November 17th, but that's about the only condition involved.
Airbnb wants to book your whole trip
Outside of a limited concierge service, Airbnb hasn't done much beyond getting you a room -- you're on your own if you want a tour. That might change very soon, however. Airbnb is testing Journeys, a travel agent-like service that covers the whole experience. The fixed-price option covers basics like accommodation, meals and transportation, but also provides a hand-picked host who'll show you around town. You could visit locals' favorite eateries, attend parties or even go skydiving. About the only thing you'd have to worry about is getting to the city in the first place.
Airbnb staff will always call police when you're in an emergency
When you rent a place on Airbnb, you're always taking on some risk. You're trusting a stranger to house you, after all. However, the home-as-hotel company is learning the hard way that it should help out if you're in trouble. Airbnb is responding to the reported sexual assault of a guest in Madrid by "clarifying" its policy on emergencies, according to the New York Times -- staffers will always have to call the police if you tell them that there's a crisis. The Madrid victim's mother was told to call the cops herself, which may have cost valuable time and allowed more trauma.
Marriott plans to bring Netflix to your hotel room TV
The next time you're on a trip, you may have something to watch on the hotel room TV besides the usual so-so channels and on-demand movies. Marriott has confirmed to Bloomberg that it's trialing access to streaming services like Hulu, Netflix and Pandora on TVs in eight of its hotels. It's not certain what the company will charge (if anything) if it launches this feature in earnest, although it's reportedly mulling a few options that include a "premium" internet tier with TV streaming on top of the usual WiFi. That last choice might not be very popular when you can already curl up on the bed with your laptop at no extra cost. Having said this, Marriott hasn't committed to anything yet -- there's a lot left to decide before you can watch House of Cards on a big screen during your vacation.
