account-downgrade
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The Anvil of Crom: Downgrading an Age of Conan account to F2P
As I mentioned last time, I'm currently test-driving the EU servers. As such, my Age of Conan subscription fee is spoken for, and my US server characters are now relegated to free-to-play status. Since I'm still deciding on an EU main (I just rerolled after getting a PoM to 22), I figured I'd use this week's column to take a quick look at my veteran account through the eyes of a free-to-play customer. When AoC Unchained debuted last summer, I read the account services matrix like everyone else, but to be frank, I didn't pay it much attention because I'd always been a subscriber. In the back of my mind, I figured that anyone who's halfway serious about Age of Conan would want to sub up, and my experiences this weekend have only reinforced that notion.
Turbine announces individual fix for Dungeons and Dragons Online account downgrades
A large number of Dungeons and Dragons Online players have had a frustrating week. First, a glitch in Turbine's system caused some unexpected downtime. The servers were back up the same day, along with an apology and a loot boost through June 6th to thank players for their patience. Not everyone has been able to take advantage of that, however. Once the servers returned, premium players began logging in to find that their accounts had been downgraded to free. At best, this meant no more access to purchased adventure packs. At worst, it equaled locked characters, loot and gold caps, and restrictions to auction house access. Turbine communicated fairly regularly with the playerbase as days passed, reminding everyone that they were working on it and it was a frustrating situation on both ends. The core problem remains a mystery, but Turbine has offered up an individual fix for players while they work on things. Senior Community Representative Tolero has posted some very detailed instructions on what affected players need to do to get their account restored. The Dungeons and Dragons Online staff will presumably be inundated with these requests, and it's safe to assume that those who followed the instructions to the letter will be dealt with first. If you're an affected player, look over it carefully before submitting your ticket, and note that it could be 24 hours before you see results.
