Bill Shock
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European commissioner promises single mobile market by 2015
Europe may be enjoying deeper and deeper integration, but that doesn't extend to mobile connectivity; citizens are still whacked with hefty roaming rates. European digital commissioner Neelie Kroes hopes to change this, telling business leaders that she's planning to push through a single mobile telecoms market before she retires in 2015. Speaking at the European Business Summit, she said she had "no intention to retire until [she'd] knocked down all the barriers to a single market," which was her "major priority" for the rest of her term. Hopefully those on that side of the pond will never again have to fork over $8 per day just to check Vine.
24 wireless operators agree on data roaming alert mechanisms, do nothing about actual roaming rates
GSMA, also known as the entity that produces Mobile World Congress and Mobile Asia Expo each year, seems to be onto something. And by "something," we mean "getting 24 carriers around the globe to agree on a single point." That's no easy feat, mind you, and the latest release from Shanghai asserts that 24 operator groups have agreed to implement new measures in order to better inform jetsetters about data roaming rates when they land. America Movil, AT&T, China Mobile, China Unicom, Deutsche Telekom, France Telecom-Orange, Hutchison 3 Group, SoftBank Mobile Corp., Verizon Communications, VimpelCom and Vodafone Group (among others) are all onboard, with the following measures to go into effect by the end of 2012. For one, texts will be sent to remind customers of their data roaming tariffs when they arrive in another country, and there will also be a monthly data roaming spending limit paired with the ability to "temporarily suspend" one's data when usage exceeds said threshold. Of course, alerting users to how they're about to be hosed only seems like part of the issue. Till that's addressed, we'll keep carrying an Xcom Global MiFi or hunting for a local SIM upon arrival.
Three UK offers flat-rate plan for unlimited European data roaming
Three UK is doing its best to stop you getting bill shock on your holidays by introducing a flat rate for European data roaming. The Euro Internet Pass will allow users to consume unlimited information in any "supported country" on the continent for £5 ($8) per day. Users can start using the plan from today, simply by texting the operator when you arrive at your destination, flip-flops in hand. There are some caveats however, the allocation lasts until midnight UK time, streaming probably won't work and you aren't allowed to use tethering -- your office will just have to struggle on without you.
AT&T cuts prices on international data roaming, goes easier on overages
Could it be? Is AT&T addressing bill shock by simply trying to make international data roaming costs reasonable? From the looks of its new Data Global Add-On deals, that might be the case. The baseline price is up from last year at $30 per month, but you'll get 120MB of data for your trouble -- an amount that used to cost $50. The next step up not only costs less than before, at $60 versus the old $100, but ups the data ever so gently to 300MB in the process. AT&T's maximum allotment is still a relatively modest 800MB, but at $120 a month, it's a lot easier to swallow for a European vacation than the earlier $200 for the same data cap. The real advantage for all three may be the overage rate: rather than bill by the byte, AT&T is now charging $30 for every 120MB over your limit, so you won't have to fork over the equivalent of a car payment just because you couldn't resist posting to Instagram from the Alps. We still think dedicated international services like Xcom Global (or an unlocked phone and a prepaid SIM) are the most efficient ways to go, but the carrier-bound among us will catch a big break when the new international plans take effect June 1st.
FCC begins tracking wireless carriers' implementation of bill shock notifications
If you've ever mistaken your wireless bill for your phone number, only to discover a dollar sign in front of all those digits, you're far from alone. The CTIA estimates that one in six mobile subscribers have experienced bill shock, but thanks to the efforts of the nation's wireless carriers -- along with a bit of help from the FCC -- consumers will start to receive notifications of any potential overages, along with alerts when the threshold has been crossed. The program is still in its infancy, but the FCC has launched a website to track wireless carriers' implementation of the notification system, which will alert consumers to any voice, data, SMS or international roaming charges. Carriers have until October 17th to have alerts for at least two of these categories in place, and will have until April 17th of next year to implement all four. Consumers may track the monthly progress of individual carriers at the FCC's bill shock website, but for a current peek at their progress, just hop the break. [Bill shock photo via Shutterstock]
FCC and CTIA get set to hit back against bill shock
Bill shock? It's "a real consumer problem that needs to be fixed," according to FCC chairman Julius Genachowski. The department teamed up with the CTIA and the Consumers Union today to address the problem of unexpected mobile bill charges. The solution? Alerts about overages and international roaming sent to subscribers before they rack up bills they can't afford. It's a plan the organization talked up last year, thanks to the findings of a Consumer Task Force. The FCC hopes that a rollout of the plan will be completed in the next 12 months.
FCC set to approve rules compelling carriers to alert you when you're about to go over your limit
Politicians do love themselves a sharp and emotive turn of phrase, of which few are as good as "bill shock." That's the term the FCC has used to sum up all those instances when you've had unexpected surcharges on your monthly wireless bill, caused by unknowingly going outside the bounds of your geographical coverage or monthly allowance. Seeing this issue as something it could help alleviate, the Commission set up a Consumer Task Force back in May in an effort to seek out solutions, and now it has returned with perhaps the most obvious one: getting your network operator to shoot out a voice or text message warning you when you're about to incur costs outside of your normal plan. That's basically what AT&T already does with iPad owners approaching their monthly data limits, which the federales see as a good practice that should be extended across all carriers. We can see no good reason why it shouldn't.
FCC task force seeks to squash 'bill shock,' give you the 411 on impending overages
Call us crazy, but it seems as if the FCC has been earning its keep of late, and the toiling continues today with an effort meant to address "bill shock." For those unaware, bill shock is a phenomena on par with bitter beer face in terms of significance, and it typically occurs when you accidentally roam internationally, text well beyond your monthly limit or burn through your minutes within the first week of your billing period. 'Course, some would argue that you -- as a functioning human being -- should keep tabs on how often you use your own mobile, but we wouldn't kvetch with a heads-up here and there so long as these alerts are cheap and easy to implement. As of today, the Consumer Task Force is listening for solutions, and while some carriers already ping you when you leave the country and are about to incur severe roaming charges, that practice is far from uniform. Too bad such a service would essentially nix your ability to play the ignorance card when you get back from that jaunt to Mexico, eh?
