Callcenter

02.28.17
Amazon wants Alexa to answer customer service calls
02.28.17

Amazon wants Alexa to answer customer service calls

A new suite of AWS products is designed to put call centers in the cloud.

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01.09.17
AI might handpick your customer service rep
01.09.17

AI might handpick your customer service rep

A startup built a system that culls callers' information from databases and public social media profiles to better match them with an associate.

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01.28.16
TalkTalk call centre reps arrested for leaking customer data
01.28.16

TalkTalk call centre reps arrested for leaking customer data

TalkTalk spotted a connection between scam calls and three call centre employees.

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03.22.12
T-Mobile to eliminate 1,900 US call center jobs, says more 'restructuring' ahead
03.22.12

T-Mobile to eliminate 1,900 US call center jobs, says more 'restructuring' ahead

T-Mobile USA CEO Philipp Humm sent word to his employees today that the company will be shutterin...

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11.25.11
Three brings 3LiveShop to Denmark, offers webcam chat and heads-up product display (video)
11.25.11

Three brings 3LiveShop to Denmark, offers webcam chat and heads-up product display (video)

Well, it appears that Three's call center agents in Denmark won't be able to wear pajama...

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02.19.09
DTV call center successfully handles influx of confused callers
02.19.09

DTV call center successfully handles influx of confused callers

Given that the expectation was for hordes of confused TV viewers to phone in over the past two days...

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07.03.08
DirecTV opens sixth call center in Huntington, West Virginia
07.03.08

DirecTV opens sixth call center in Huntington, West Virginia

Hot on the heels of DISH Network's call center expansion comes word that DirecTV is doing simila...

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04.06.08
DISH Network opening customer service facility in Phoenix this June
04.06.08

DISH Network opening customer service facility in Phoenix this June

Barely a month after we heard that DISH Network would be hiring 200 folks from the Tulsa, Oklahoma r...

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03.02.08
DISH Network hiring 200 in call center to handle growth
03.02.08

DISH Network hiring 200 in call center to handle growth

Just days after hearing that Verizon would be staffing its Syracuse call center with 335 new employe...

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