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Customer service matters when it comes to ransomware
This week we're finding out that Cerber is 2016's biggest name in ransomware. Cerber didn't get to the top just by being good at infecting computers, locking up people's files and blackmailing its victims for Bitcoin. The plucky ransomware is on the fast track to fame and fortune thanks to a hard-won reputation for top-notch customer service that wows its victims at every turn. At least that was the conclusion in security company F-Secure's summer report, Evaluating the Customer Journey of Crypto-Ransomware.
