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  • Postal Service to Netflix: redesign your mailers or face fees

    by 
    Darren Murph
    Darren Murph
    12.07.2007

    You know those handy mailers that you've been sending back to Netflix for ages as you eagerly await the next few flicks in your queue? Apparently, those buggers have cost the US Postal Service a staggering $41.9 million in additional labor costs over the past two years due to their "nonmachinable nature," and if things aren't changed, it could cost 'em another $61.5 million over the next couple years. In a letter from the Inspector General's office, Netflix is being, um, asked to rework its mailers or face a $0.17 surcharge per envelope, and if such a fee was tacked on, it would reportedly decrease the outfit's monthly operating income per paying subscriber by a whopping 67-percent. Not surprisingly, it sounds as if Netflix will bite the bullet and redesign the problematic mailer if the USPS is serious about the charges, so feel free to keep an eye out for a design change in the not-too-distant future.[Via TechDirt, image courtesy of ABC]Read - Netflix may see mail surchargeRead - Inspector General's letter [PDF]

  • Vizio modifies shipping rules in warranty

    by 
    Darren Murph
    Darren Murph
    08.05.2007

    Vizio may be known for its ultra-low cost LCD TVs and plasmas, but it's not surprising to find that the firm's warranty terms are less than attractive. Interestingly, a recent article has found that Vizio has actually tweaked its warranty so that shipping a faulty set back to the company becomes Vizio's responsibility rather than the users if the display in question is 42-inches or larger. Of course, this process isn't necessary if Vizio can repair the television on-site, but for units less than 42-inches, shipping it back for "a replacement" could cost the customer "hundreds of dollars." Granted, it's not shocking that mailing a heavy, unwieldy object is pricey, but you may want to think twice about snagging that under-42-inch Vizio if you've got a paranoid bone in your body. Check out the read link for the full details of the change.

  • EU to call out carriers not offering cheaper roaming rates

    by 
    Darren Murph
    Darren Murph
    07.31.2007

    Time's up, dear European carriers! If you haven't made known your plans to offer up cheaper roaming rates by now, you're about to be called out. Reportedly, the European Commission is readying a web site that would "include the names of operators from all EU countries, whether they have offered the Eurotariff, which kind of Eurotariff they have offered, and those who haven't done anything." Additionally, it was reinforced that the new rates were "not a recommendation, but a regulation," and that customers who were unable to receive their Eurotariff could take their operator to court. 'Course, we highly doubt the legal fees would make this approach worthwhile, but let's not forgot to point and laugh at the nonconformists when the telling site goes live.

  • Nearly 25% of iPhone buyers are AT&T newcomers

    by 
    Darren Murph
    Darren Murph
    07.17.2007

    We'll admit, we aren't shocked by the fact that nearly one-quarter of those who have purchased Apple's iPhone thus far are brand new to AT&T, and honestly, we're a tad miffed that the figure isn't a bit higher. Of course, those pesky (not to mention pricey) early termination charges are the likely reason that some 75-percent of iPhone buyers had already hitched their wagon to AT&T before, but a recent study carried out by American Technology Research noted that "a fair amount of customers were willing to pay high early cancellation fees to get out of their existing service contracts for an iPhone." Interestingly, the last mobile to command such a substantial amount of ship-jumping was Motorola's legendary RAZR, and we all know how well that turned out. Still, only time will tell if Apple has a similar hit on its hands, but judging by early reports, things aren't looking too bad at all for Cupertino.[Image courtesy of Mobilissimo]

  • 3 nixes foreign roaming charges

    by 
    Darren Murph
    Darren Murph
    01.19.2007

    Although providers around the globe have been doing away with those pesky roaming charges for some time now, not everyone has the luxury of yapping anywhere without a care in the world, but at least those loyal 3 customers out there can now. The newly-unveiled "3 Like Home" plan allows 3 customers to travel abroad and not face roaming charges when dialing out or receiving a call in a nation that 3 covers, which includes Hong Kong, Australia, Ireland, Sweden, the UK, Austria, Denmark, and Italy. Furthermore, SMS, video calling, and data services will be filed under the same principle, meaning no roaming fees altogether when using your mobile in a coverage area. Notably, the company states that users will still "face higher charges if they roam onto a non-3 network," but hopes that "the European Commission will be successful in reducing these wholesale charges, which will allow price reductions for customers roaming between different operators within Europe." We wonder if they can take a hint?[Via MobileBurn]

  • FCC ruling could mean higher VoIP bills

    by 
    Evan Blass
    Evan Blass
    06.23.2006

    A new plan by the FCC to keep the Universal Service Fund stocked in anticipation of the coming August exemption for DSL providers will likely lead to higher VoIP bills for consumers. The agency has ruled that companies like Vonage and SunRocket who offer Internet telephony services must now pay 7% of their revenue into the fund -- used to subsidize rural and low-income phone service -- which has been traditionally been stocked by taxing POTS and DSL providers at a rate of 10.9%. However, since DSL providers have been let off the hook for this program, the FCC needed to make up for the shortfall, so the agency both instituted the VoIP component and raised cellular carriers' contribution from 3% to 4%. Since providers tend to pass new costs on to the consumer, we can probably expect to see higher VoIP bills in the near future, but luckily the recent repeal of that Spanish-American war-era excise tax should mostly balance things out on the cellphone side of things.

  • Stefan Eriksson charged with multiple counts

    by 
    Ryan Block
    Ryan Block
    04.17.2006

    Guess whose favorite scandal-ridden carousing ex-gangster party animal Los Angelean Swede just got charged with felony counts of embezzlement, grand theft auto, driving under the influence, and illegal possession of a firearm by felon? You got it, Stefan Eriksson. who supposedly faces 14 years in prison, if found guilty. What, you didn't think someone this shady was going to go about his business forever more without further question after that fateful evening last February, did you? Oh, and FYI, the handsome, mysterious Dietrich -- the man accused by Eriksson of driving the $1m Enzo into the pole at 160mph -- continues to evade capture, despite prosecuters' claims he does not exist. We have just received word, however, that he was spotted late last week attempting to cross the Canadian border in a Groucho Marx disguise and Ferrari PowerWheels.[Thanks, Alex B]Update: Apparentl Eriksson pleaded not guilty and was held on $5.5m bail. Yo, dudes at Xero Mobile, you wanna help a brother out? Thanks, Freddy.