cm
Latest
Breakfast Topic: How do you talk to Blizzard?
When I left World of Warcraft, about two years ago, if you wanted to talk to Blizzard, you didn't have many options. You could submit an in-game ticket if you had a problem or post complaints or discussion in the forums and hope for a response. But response time for GMs was typically slow and you could never tell if a Blizzard employee would jump on responding to your forum thread. Having a conversation with a Blizzard employee seemed like a rare thing -- that involved a heck of a lot of luck And while there's still no way to guarantee a blue response, when I came back to WoW, I was most surprised by how much communicating with Blizzard had changed. These days you can find Blizzard and Blizzard employees on the forums and in-game, of course, but you'll also find them on Facebook, Twitter, YouTube, and even Reddit. And they're not just there to talk official Blizzard business (though they certainly answer questions from time to time): you're just as likely to find them chatting and joking, just like anyone else on social networks. So when you've got a burning question or a game problem that needs addressing, where do you go to talk about it? Do you stick to the classic official channels, or do you launch into a discussion on Twitter?
WoW Archivist: How forum trolls broke a CM
WoW Archivist explores the secrets of World of Warcraft's past. What did the game look like years ago? Who is etched into WoW's history? What secrets does the game still hold? Last week, I included some passionate but mostly reasonable discussion of debuffs on the official forums from the earliest days of WoW and beyond. The official forums have always been a rough and tumble part of the game -- an area that Blizzard has always wanted to improve. Trolls invade One can speculate about a dozen different reasons for why WoW's official forums have been so full of jerks. Is it because there are just so many players and thus so many people with forum access, raising the statistical jerk demographic? Does the game's immense popularity encourage people to demand more of the company that makes it than any other in gaming? Does the ongoing passion for WoW simply make the forums the best place to troll on the Internet? The forums have become gradually better over time, but the vanilla and Burning Crusade eras were completely out of control. Caught off-guard by the game's explosive early popularity, Blizzard's first team of community managers found themselves overwhelmingly outnumbered in their own forums. They couldn't possibly hope to keep up with the sheer volume of threads being generated. The CMs did what they could, but it was a losing battle from the start. The trolls took the forums by storm, and Blizzard never fully ousted them. Then, in May 2007, one community manager simply couldn't take it any more.
CyanogenMod code fixed to prevent unlock gestures from being logged locally on handsets
If you're one of the root-and-ROM brigade, it's also likely that you have a keen eye on what goes on under the hood of your mobile OS. It might, then, come as a surprise to users of CyanogenMod, that a line of code could have been logging your phone-unlock gestures and patterns. Gabriel Castro, a developer involved in the project, was surprised to spot the rogue logging, that seems to have been part of an update regarding grid sizes for screen locks in August. While there is no serious compromise to users (gaining access to the log file would involve a lot of work, and direct access to the phone) it will certainly be considered an unwelcome addition by many, and a reminder that open-source relies heavily on trust. The issue has been resolved in an update, so if you're at all unsettled at the thought, perhaps now is the time to get the latest build.
Former Meridian 59 dev pens essay on community management
Have you ever been curious what, exactly, a community manager does from an insider perspective? Here to help you with that is Brian Green, who's developed for both Meridian 59 and Storybricks. Green wrote an essay on how community management is often misunderstood and how it can be both effectively and ineffectively handled. Green went through the daily process of a CM's job to provide information for both developers and players, citing the difficult balance in handling that two-way street. He said it's important to keep PR as divorced from community management as possible, otherwise it damages the communication "loop" between CMs, players, and developers. He finishes by examining the recent instance of ArenaNet's CM team using Reddit to discuss players' behavior and names. "The problem is that this was quite obviously a PR exercise and not really proper community management," he noted, going on to say that this might have set the wrong tone for the community's in-game behavior and caused a "toxic allowance" to build up for later on down the road.
Would we want content that hasn't been tested?
Lately, the EU forums have been on my must-read list due to posts like this one. Poster Ask (no sign of Embla) posed the question, as it is right and appropriate that Ask should do, of whether or not Blizzard could or should release new content without there being a PTR or beta for it. I wasn't even done sputtering yet when CM Takralus pretty much said what I would have, were I not busy sputtering. Takralus - "New" content and an idea New content must be tested. Many, many players enjoy being able to test and give their feedback on upcoming new content, and we put that feedback to good use. But, many more people do not test it, and first experience it when the content is actually released. The simple truth is that if you do not want to see maps and tactics for upcoming content, it's not too hard to avoid. Neither of those are things that will burn into your mind, never to be forgotten. The day WoW launched, even that had first been through an alpha and then beta test, where people could play and give feedback for months :P source Even with beta tests, bugs get through. Anyone remember Sinestra? At the time Paragon killed her, they talked about the fight and its issues. One of those issues was that Paragon was one of the first guilds to really see Sinestra, and as a result, the fight had bugs that were not discovered until after Paragon began seriously pushing for the kill. In other words, not testing Sinestra on the PTR had consequences that may be acceptable with a single fight that only a few players will even see while it is current and that will be fixed by the time other guilds go back while outgearing it. These consequences would absolutely be ruinous if they were felt by everyone attempting to do normal-mode raiding content. To a degree, not running a PTR or beta test is irresponsible on Blizzard's part, especially with content meant for the majority of players. I really think the responsibility for walking into a raid fresh, unspoiled by tips or beta testers, is on the players. Better we have some spoilers than untested content. And yes, we had both an alpha and a beta for World of Warcraft. They didn't translate to having everyone know everything when it went live. Heck, half the time, it just confused you because stuff changed so much. I really fall on the side of those who appreciate beta testing. It's open warfare between Alliance and Horde in Mists of Pandaria, World of Warcraft's next expansion. Jump into five new levels with new talents and class mechanics, try the new monk class, and create a pandaren character to ally with either Horde or Alliance. Look for expansion basics in our Mists FAQ, or dig into our spring press event coverage for more details!
CyanogenMod's new mascot, Cid, gets his own start-up animation
Equal parts creepy and adorable, CyanogenMod's new character has been gifted his first big appearance, in his own animation for the Android modder platform of choice. Cid (that's short for CyanogenMod ID) will replace the slightly overfamiliar skateboarding Android icon when you turn on your now tinkered-with gadget. Gaze at his sweetly-sinister glow right after the break.
The Daily Grind: Which community managers do you love?
Yesterday the world awoke to the grandest of holidays: Community Manager Appreciation Day. CMAD has a long and rich history dating all the way back to 2010, when the communities of games, websites, and forums decided they would stop bickering, trolling, flaming, squabbling, and misspelling long enough to mutter out a heartfelt "Thanks, I guess" to the community managers who swept their cages every morning. I knew that Monday was CMAD because our very own Community Manager Rubi kindly informed us of this fact. "Hey bozos!" she crowed to the Massively staff. "It's Community Manager Appreciation Day! APPRECIATE ME ALREADY!" Even though CMAD is over, today we'd like to give our MMO CMs a nod of gratitude and appreciation. Which community managers do you love the most and why? Every morning, the Massively bloggers probe the minds of their readers with deep, thought-provoking questions about that most serious of topics: massively online gaming. We crave your opinions, so grab your caffeinated beverage of choice and chime in on today's Daily Grind!
Engadget's Cyber Monday 2011 roundup
<div style="text-align:center;"> <a href="http://www.engadget.com/2011/engadgets-cyber-monday-2011-roundup/"><img src="http://www.blogcdn.com/www.engadget.com/media/2011/11/-2.jpg" style="border-width:0px;border-style:solid;margin:4px;"/></a></div> <div> Didn't feel like brawling for two-dollar waffle makers at Wally World this past <a href="http://www.engadget.com/2011/engadgets-black-friday-2011-roundup/">Black Friday</a>? Don't fret, because Cyber Monday is just a few hours away -- there are literally only a few clicks between you and some awesome online deals. Best of all, you don't even need leave your abode or bear lines in the cold. Just like we did for BF, we've spotted some deals in advance and thrown 'em just past the break -- sure, it's only Sunday, but don't tell that to the retailers whose sales are currently ongoing! Unless you want to miss out on some chances to save on the gadgets you've been pining for, join us past the break for our full rundown. And as usual, if you spot anything we've missed, be sure to let us know in the comments. Ready. Set. Save!<br /> <br /> (<em>pssst: Don't forget to keep checking back, as we'll be constantly updating this post with even more deals as we come across them!</em>)<br /> <br /> <strong>Update (6:45PM ET 11/28):</strong> Now with even more deals!</div>
Refresh Roundup: week of July 18, 2011
Your smartphone and / or tablet is just begging to get updated. From time to time, these mobile devices are blessed with maintenance refreshes, bug fixes, custom ROMs and anything in between, and so many of them are floating around that it's easy for a sizable chunk to get lost in the mix. To make sure they don't escape without notice, we've gathered every possible update, hack, and other miscellaneous tomfoolery from the last week and crammed them into one convenient roundup. If you find something available for your device, please give us a shout at tips at engadget dawt com and let us know. Enjoy! The LG Optimus 3D appears poised and ready to get Gingerbread in October. [via TheInquirer] Another device in the family, the LG Optimus One, is now being updated to Android 2.3.3 in the UK, though we haven't heard if the update has been deployed elsewhere at this point. [thanks, Aaron] CyanogenMod 7 nightlies are ready to go for the Samsung Galaxy S II. Download at your own risk, as these updates are early releases and may contain bugs. [via PhoneArena] The Motorola Droid X2 is about to undergo soak testing for a "future update." No official word on if this is Gingerbread, though it's highly speculative that minor updates wouldn't go through this type of testing. [via AndroidCentral] Speaking of the X2, it's also received its first custom ROM -- despite the bootloader still being locked -- and XDA has managed to put 2nd-init support on it as well. [via AndroidCentral and Droid-Life] A new HTC Desire HD update, 2.50.405.2, is reportedly rolling out to unbranded versions in Europe that includes a fix for WiFi issues prevalent on the device. [via AndroidCentral] Updates to the BlackBerry Bold 9900 and 9930, 7.0.0.261, were leaked. [via n4bb] In what could be the most bizarre update rollout ever, the T-Mobile myTouch 4G is now starting a limited pilot, and will continue until "the end of the year." [via TmoNews] The Dell Streak 7 now has an unofficial update to Android 3.2 Honeycomb available. [via Netbook News]
Encrypted Text: A rogue's resumé
Every week, WoW Insider brings you Encrypted Text for assassination, combat and subtlety rogues. Chase Christian will be your guide to the world of shadows every Wednesday. Feel free to email me with any topic requests or questions you have! I feel bad for all of the guild leaders who are looking for rogues right now. As the least-played class in the game, we're already pretty scarce. The fact that we're usually invisible doesn't help the situation, either. Have you seen the frenzy that gets into people during Pilgrim's Bounty? Everyone is roaming the streets with their Turkey Shooters, looking for rogues to snipe. They start by denying that there's a rogue shortage, claiming that they'll find us eventually. After a few days of being unable to find a dwarf rogue, they get angry and start cursing us rogues for staying in Stealth all the time. Shortly after, they start bargaining, offering us large sums of gold to just show ourselves for a moment. The truth is that regardless of how well we're performing at the moment, rogues are still in demand, due to short supply. Guilds both big and small are looking for assassins and shades to join their rosters. I have personally interviewed several rogue candidates for my own guild, and unfortunately, I am incredibly strict when reviewing their applications. You might be able to trick some hunter into thinking that you're great by swapping to a combat spec and posting your Halfus parse, but that won't convince a vigilant rogue. In order to prove yourself amongst your fellow rogue brethren, you need to compose your curriculum mortem. It's like a curriculum vitae, but with death instead of life. Get it? Rogues kill stuff? Okay, I'll leave the bad puns to Christian Belt.
Star Wars Galaxies gets a new community manager
In a week of transition for SOE, Star Wars Galaxies is changing things up as well. It appears that Community Manager Lydia "Zatozia" Pope is moving to other titles in SOE, making way for her replacement: "Greetings Star Wars Galaxies players! Zatozia has been a part of your community for quite some time and not only brought mountains of feedback to the Development team, but created some exciting forum activities as well. She has truly made the Star Wars Galaxies community stand out among our products, and we wish her well as she moves to other games within SOE. "At this time we would also like to introduce your new Community Manager Mepps. An MMO veteran, he looks forward to working with you all and making Star Wars Galaxies one of the best MMO communities to be a part of. Look for him to say hello in the very near future." We look forward to hearing from Mepps and seeing how he fares in a galaxy far, far away.
Haste bug squashed by hotfix
Patch 4.0.6 brought with it a rather nasty bug that primarily affected non-mana using DPS including hunters, feral druids, rogues, and death knights. The client was disagreeing with the server on exactly how much haste refreshed the regeneration time of focus, energy, and runes, causing the client to report that certain resources were ready for use before they actually were, which then caused the player to press the button and the ability to not fire. CM Bashiok has been keeping us up to date on the status of the bug and just recently reported that it should be fixed via a hotfix that was applied late last night. You can read the full text of his post behind the break.
Meghan "Patience" Jenks leaves Turbine, Andy Belford departs Mythic
Today, Turbine lost its Patience -- but not in the way you're thinking. Over Twitter, Meghan "Patience" Jenks announced that after six years, she is leaving the studio to move back to California: "I guess it's time to break the news -- Friday is my last day at Turbine. I'm heading back home to CA. It's been an AMAZING 6 years working on amazing games, but I need to be closer to my family." Jenks has been the online community manager for Turbine since 2004; she was one of the studio's most vocal personalities and the face that the community most often saw in interviews and on convention panels. She indicated that she does indeed have a new job lined up, although she called her stint overseeing Lord of the Rings Online's community "THE highlight of my career." If this news upsets you, then Jenks has a few words to cheer you up: "Don't be sad -- if you play Turbine games, you're still in excellent hands with the awesomeness of the Community Team! And no -- YOU CAN'T HAVE MY STUFF. :)" Update: Meghan's not the only one going to California. BioWare Mythic Community Manager Andy Belford also made his farewells on Twitter earlier today. "Jumping on the go west mentality... I'm no longer with BioWare Mythic. I'm moving closer to the family and have a great new opportunity. [... ] Thanks to the WAR and DAOC communities for the last 2+ years. Thank[s] to Mythic for all of the amazing opportunities. I'll forever be grateful." The west coast (and, no doubt, the gaming companies therein) is certainly about to become much richer! Best of luck to the both of you!
Cataclysm playable at midnight PST Dec. 7, no matter how you buy it
Here's a bit of sad news for all WoW players not lucky enough to live on the west coast: Blizzard CM Bashiok has announced that the official Cataclysm start time for all North American servers will be Dec. 7 at midnight PST. This will include servers on other time zones. So, sorry eastern time people. You may be able to pick up your copies of the game at midnight EST, but you'll have to wait a few hours for the west coast to catch up before you play. The full announcement is as follows: Bashiok Wondering exactly what time you'll be able to begin playing your goblin or worgen or making your way to level 85? On all North American realms, World of Warcraft players who upgrade to Cataclysm will be able to begin experiencing the new content at 12 a.m. Pacific Standard Time (3 a.m. Eastern Standard Time) on December 7, whether they purchase the digital download through Battle.net or buy a physical retail boxed version in stores. Players will not be able to access Cataclysm expansion content prior to 12 a.m. PST, regardless of how they upgrade or what time zone they're located in. source World of Warcraft: Cataclysm will destroy Azeroth as we know it; nothing will be the same! In WoW Insider's Guide to Cataclysm, you can find out everything you need to know about WoW's third expansion (available Dec. 7, 2010), from brand new races to revamped quests and zones. Visit our Cataclysm news category for the most recent posts having to do with the Cataclysm expansion.
PAX 2010: Wrassling the FFXIV community with Square-Enix
It was hard to miss Final Fantasy XIV at PAX Prime this year -- its booth loomed large, white and sprawling right inside of the main exhibition hall doors. As players poured in to get their hands on this imminent title, Massively pulled aside Square-Enix's Yasu Kurosawa and Sage Sundi for a chat about managing the global community. Sage deals with more of the global aspect across multiple regions, while Yasu is Square Enix's North America representative and is tasked with bringing the community's voice back to Japan. Unfortunately, we were limited from discussing gameplay aspects of FFXIV, but the pair were open about the challenges and difficulties of handling a community worldwide, especially in regions where the game's developers are not linguistically fluent. Read on for their thoughts on the subject.
Study finds commercial-skipping DVRs don't affect purchases, 'TiVo effect' may not exist
Two years back, consumer research told us the vast majority of DVR users skipped commercials; now, statisticians at Duke University say that's not the case. More importantly, even those who do hit that oh-so-tempting skip button aren't necessarily spending less on advertised products as a result. Pulling data from over 1,200 TiVo boxes over the course of three years, Professor Carl Mela and colleagues found that a staggering 95 percent of television was watched live instead of recorded, giving viewers no opportunity to skip, and even when there was an opportunity, users took it only 6.5 percent of the time. Moreover, every attempt the researchers made to find a "TiVo effect" failed -- comparing those who had DVRs with those who didn't, they found no significant difference in the amount TV watchers spent on nine different goods (including cleaning and grooming products) advertised. This could be for a variety of reasons -- perhaps advertising doesn't work, period, or perhaps those without DVRs "skipped" commercials simply by walking out of the room -- but no matter the reason, it seems these days television advertisers don't have quite so much to fear.
News article sparks debate among Community Managers
An article at GamePro caused a bit of a stir in the gaming industry yesterday, sparking discussion on a topic covered at this year's PAX East -- namely, that of the history of Community Managers and what their jobs entail. Now, there is a fair amount of background to AJ Glasser's article that we won't delve into, because the comment that many readers focused on was this one: "Before Xbox Live's Larry "Major Nelson" Hryb -- who holds the ambiguous title director of programming for Xbox Live -- community managers were mostly forum moderators, people whose job entailed monitoring message boards and weeding out trolls. " Not so, said many current CMs. Familiar names such as Daeke and Aether began popping up in the comments section of the article, contending that Community Managers were much more than forum mods before Major Nelson came on the scene. The conversation began in the article's comments section and continued via Twitter with quite a few people in the industry lining up to join the debate. The discussion offers several varying opinions and is definitely worth following if you've got an interest in the role of community management.
Eyonix leaving Blizzard
It's sad news for the World of Warcraft community today as longtime Blizzard community manager Eyonix has announced that he's leaving the company. He announced his departure in a simple and direct post on the official forums: "For nearly six years, we've shared our thoughts with one and other, we've laughed, we've argued, and we've cried -- the crying part was just me wasn't it? Those times, I'm afraid must come to an end as I've made the decision to explore opportunities outside of Blizzard. It has very honestly been a huge pleasure, and I thank you all for allowing 'Eyonix' to always remain a very fond memory as I move on." My perspective might be a little different than some readers' due to my employment history, but I've always felt for the plight of the community manager, especially at Blizzard. Become emotionally detached, they say you're not passionate. Become emotionally invested, they say you take it too personally. Eyonix has generally managed to strike that particular balance -- no mean feat for a community manager, especially one for a community so inherently unmanageable. He was one of the good guys. We'll likely never know what caused his departure, especially given that there was definitely no horrible public meltdown accompanying this particular exit, but I hope that the move is a positive and fortuitous one for him. Even when I might've disagreed with the Community team at large, I always supported Eyonix. Godspeed, little whelp.
Jagex Community Dev Diary: Striking a balance
Massively has invited Jagex Games Studio, developer of RuneScape and other online titles, to share with the MMO community some of the unique challenges and tasks that they deal with on a daily basis. In the first of a regular dev diary series, Jagex's Kelvin Plomer (Head of Community Management) and Paul Mayer (RuneScape Community Manager) open up about the difficulty of striking a balance between the needs of players and the direction of developers. The Community Has Spoken: How MMO Creators Balance Development Plans with Player Feedback Community and player involvement are the backbone of any good MMO. One of the huge issues we face as a Community Management team, and as a game developer and publisher, is that all of our players have an opinion on pretty much every aspect of our games...and they're not afraid to let us know about it! What's the issue, then? Well, when you have the largest free MMO in the world in your game catalogue with millions of players, that's one hell of a lot of opinion to attempt to digest, respond to and factor into game development.
Spellborn dropping out of the Japanese market
The somewhat European inspired fantasy MMO The Chronicles of Spellborn is shutting down its Japanese service, causing a stir of worry and discussion about the title's future in other territories within the community at large. To make matters worse, the one person who could've cleared up any confusion, TheHistorian, is no longer with publisher Acclaim as community manager for the game. Given that he was the sole link between the community and developers, it's no wonder people are feeling a bit unsettled by the whole affair. While the closure of The Chronicles of Spellborn Japan isn't a good thing, it doesn't necessarily spell out a dark future for the title. A business deal could've gone sour, or perhaps the audience in Japan just wasn't strong enough to maintain the title. Just in cast something does happen, however, we'll be keeping an eye out for any further development.
